Awalla Lydia

Managed executive email and calendar workflows for four executives simultaneously, coordinating meetings, prioritizing appointments, and maintaining accurate schedules across competing priorities (105+ emails and 10+ meetings weekly). Built no-code automations with Make and Airtable to streamline repetitive data entry, lead-management, and administrative processes, saving approximately 33 hours per week across the team. Introduced a lightweight action-item tracking system to improve accountability and information flow, reducing follow-up turnaround time from five days to one day. Standardized executive documentation, meeting notes, SOPs, and reporting processes for a 5–20 person team by creating reusable templates to reduce time spent on recurring administrative tasks. Coordinated communication between executives, clients, vendors, and cross-functional teams, ensuring action items were documented, assigned, and followed through to completion.