CHINAZA MARYCYNTHIA ANIAGOLU

Provide responsive, client-focused support for translation and document services from enquiry through order completion. Handle enquiries via WhatsApp and email (including monitoring spam/junk), maintain the daily translation list in Google Sheets, review completed translations, confirm certification status with clients, and send follow-up reminders. Follow up on outstanding quotations to convert leads into confirmed orders. Manage and update CRM leads in Zoho and Spellty with accurate contact and quote details, process confirmed and paid orders, coordinate delivery with the team, and resolve missing documents or outstanding information using the CRM workflow.

Deliver responsive, client-focused support for a translation and document services company, managing client communication from enquiry to order completion. Respond to enquiries via WhatsApp and email, including monitoring spam/junk folders. Maintain and update the Translation List in Google Sheets daily, review completed translations and confirm certification status, and send follow-up reminders. Follow up on outstanding quotations to convert leads into confirmed orders. Manage and update CRM leads in Zoho and Spellty with accurate contact and quote details, process confirmed and paid orders, and track/resolve missing documents or outstanding information within the CRM.

Served as the primary point of contact for prospective IELTS candidates at a British Council-partnered exam prep center. Managed high-volume enquiry calls with accurate guidance on exam formats, scheduling, and requirements. Guided clients through the enrollment funnel to ensure a smooth transition from inquiry to commitment. Owned the payment recovery process by engaging clients diplomatically until transactions were finalized. Verified documentation and secured exam slots to support a professional onboarding experience for every test-taker.