Fathim Asmeen A Zwar

Managed end-to-end content creation for multiple client accounts, including scheduling, publishing, and quality assurance. Created social media content, captions, articles, newsletters, and graphics consistent with client branding and marketing goals, and published across platforms such as Facebook, Instagram, LinkedIn, TikTok, and GoHigh Level. Maintained content calendars, publishing schedules, and client documentation for timely delivery. Performed content quality checks to ensure accuracy, brand consistency, and platform compliance; troubleshot publishing and account connectivity issues to prevent interruptions. Collaborated with cross-functional teams to implement client feedback and optimize content workflows. Oversaw customer inquiries and support through phone, email, and social media channels, communicated updates to local and international clients, handled complaints, and coordinated resolutions with internal departments. Used Canva, Meta Business Suite, Google Workspace, Ch

Supported daily institutional operations with administrative and customer service responsibilities, including handling customer inquiries and providing friendly, professional service. Assisted with order processing, billing, and payments support. Managed and maintained company/institution documentation and operational records with accuracy. Coordinated correspondence and institutional documentation, supported daily operational activities to ensure smooth functioning, and maintained financial records including invoices, receipts, and payment documentation. Assisted with bookkeeping, cash handling, and basic accounting tasks; monitored inventory levels and maintained accurate stock records. Supported stock receiving, issuing, reorganization, and coordinated stock replenishment while reporting shortages. Coordinated team activities to ensure smooth business operations and ensured proper organization of financial and inventory documents.