Emel Kaya

Co-built a community-focused café and catering hub centered on quality food, cultural awareness, accessibility, inclusion, and meaningful connections. Guided managers in business development, program strategy, and community initiatives; developed customer relationships over 30 events and private dining experiences; designed and implemented 14 workshops/services/educational programs to foster learning, connection, and cultural exchange. Led social media strategy and content development to strengthen brand visibility, audience engagement, and community outreach.

Directed 200+ prospective students by recommending and coaching through services and advantages, using 10+ software tools to support customer resource management and communication. Created outreach campaigns sending 400+ emails/texts/warm calls to increase attention by 30% and generate 40% more engagement. Studied personality types, financial needs, and psychology to connect with prospects and guide them toward education/financial plans aligned with their goals.

Maintained relationships with influencers, nearby schools, and regional companies to grow organic social media through commenting, direct messaging, reposting, collaborating, and tagging. Researched 200+ resources (scholarships, grants, and post-secondary programs) and tailored social content to students’ financial, socio-emotional, mental, and physical health needs while meeting social media goals. Tracked and followed up on pending action items and communicated changes to teams and administrators regarding events, meetings, and applications. Provided copy and content for 30+ program brochures, flyers, team bios, emails, workshops, videos, and 40 posts, applying SEO, brand management, and engagement monitoring to achieve 30% more engagement while complying with copyright laws.