Adam Nugent

Provide administrative support for multiple financial support schemes, including processing applications, assessing information, preparing and issuing offer letters, raising Chief Executive Orders, coordinating supplier set-ups on Agresso, and maintaining client records in GMIS/Excel. Manage client correspondence across email/shared inboxes, phone, social media messages, and walk-in appointments while handling sensitive client information in a GDPR-compliant manner. Deliver digital communications across six social media accounts by creating Canva assets, coordinating cross-posting, scheduling via Meta Business Suite, responding to comments/DMs, and monitoring analytics. Lead content and lead generation through cold calling, email outreach, and campaign creation. Produce three ezines per month for 4,000+ recipients using Mailchimp and Canva, and support PR and event marketing activity using tools such as Linktree and event booking management.

Fulfilled online customer orders accurately and efficiently in a busy retail environment while maintaining high service standards. Worked with the team to meet daily targets and KPIs and maintained seamless customer experience by resolving queries professionally and supporting strong product knowledge.

Managed day-to-day facility operations in a safety-critical environment while maintaining strong health and safety standards. Managed a team of 32 staff across instructors, lifeguards, and cleaners; handled sensitive data for patrons with GDPR compliance. Coordinated bookings, cash handling, records, and daily staff briefings. Supervised pool users, responded calmly to emergencies, ensured effective team communication, delivered swimming instruction and lifesaving training, adapted communication to different ages and abilities, and tracked pool chemical levels to make relevant adjustments.