luanferreira11037
I’m a 22-year-old professional from Rio Claro, SP, focused on improving operations, supporting customers, and turning messy processes into clear, usable workflows.
About
I’m a 22-year-old professional from Rio Claro, SP, focused on improving operations, supporting customers, and turning messy processes into clear, usable workflows. I’ve worked across process improvement, customer service leadership, call center operations, and production work—always with an eye on quality, indicators, and continuous improvement.
I enjoy organizing knowledge into manuals and training materials, building automations with tools like Excel and Power Automate, and collaborating with IT to investigate issues and close fixes. With a background in Systems Analysis and Development and a strong foundation in Power Automate and process automation, I’m excited to keep combining operational thinking with practical tooling to help teams work faster and smarter.
- 3 years' experience
- Joined November 2026
Languages
- EnglishAdvanced
Industry experience
- Manufacturing
- Software & Internet
- Professional Services
- Retail
More experts in Sao Paulo, Brazil
Work experience· 5 roles
Mapped and reviewed processes, standardizing workflows and procedures. Organized Notion knowledge bases and created manuals and training materials for better onboarding and access to information. Developed digital tools to automate routine tasks and improve information retrieval. Analyzed nonconformities and indicators to identify issues and propose improvements. Reviewed interfaces, ran usability tests, documented findings, and suggested fixes to enhance user experience.
Managed a team and monitored productivity and service-quality indicators. Created reports and automations using Excel and Power Automate to improve reporting efficiency and consistency. Partnered with IT to investigate system issues and follow up on fixes to restore service and reduce repeat problems.
Extracted and processed data to support reports and operational controls. Helped supervisors monitor productivity and service quality by ensuring data accuracy and timely updates. Supported day-to-day service operations through structured coordination of information and follow-ups.
Education
Certifications and awards
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