GINA DA CONCEIÇÃO FELGUEIRAS GRANADO
I’m Gina Granado, a bilingual customer support and front/back office specialist with years of experience in international BPO environments and client-facing roles in Portugal.
About
I’m Gina Granado, a bilingual customer support and front/back office specialist with years of experience in international BPO environments and client-facing roles in Portugal. I handle everything from day-to-day customer interactions to case processing, administrative requests, and complaint management—always with a calm, solution-focused approach.
I also bring experience in AI data annotation and language quality work, including transcription, evaluation against strict rubrics, and contributing localized insights to improve model accuracy and fluency. Fluent in French and Portuguese, I’m now looking for 100% remote opportunities where I can support customers, strengthen client relationships, and deliver high-quality service from start to finish.
- 18 years' experience
- Joined November 2026
Skills· 3
Languages
- FrenchFluent
- PortugueseFluent
- Spanish; CastilianIntermediate
Industry experience
- Retail
- Professional Services
- Travel & Hospitality
- Healthcare
- Education
- Other
More experts
Work experience· 13 roles
Transcribed, annotated, and evaluated audio recordings and text responses for AI model training. Assessed model outputs using strict quality rubrics, maintaining a 100% approval pass rate. Provided localized language insights to improve accuracy, fluency, and contextual relevance.
Managed front-desk operations and customer greetings face-to-face and by phone. Handled case processing and performed general administrative support for the brand.
Managed B2B client accounts and supported commercial sales development. Coordinated back-office activities with local teams and handled human resources coordination.
Education
Certifications and awards
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