Monica Forman
I’m Monica Forman, a Communications graduate with hands-on experience in customer engagement and promotional sales.
About
I’m Monica Forman, a Communications graduate with hands-on experience in customer engagement and promotional sales. I’m known for strong communication, adaptability, and problem-solving skills developed through retail work, where I built relationships with customers, supported day-to-day store operations, and helped drive sales through product recommendations and in-store promotions.
I also bring motivation and a collaborative mindset to event coordination, promotional planning, and content creation. I enjoy working with teams to deliver audience-focused brand storytelling and a great consumer experience, and I’m eager to contribute to marketing, advertising, or communications efforts with a focus on clarity, engagement, and results.
- 3 years' experience
- Joined November 2026
Skills· 2
Languages
- EnglishFluent
- Spanish; CastilianFluent
Industry experience
- Retail
- Education
- Media & Entertainment
- Consumer Goods
Work experience
Delivered personalized customer service by assisting with product selection, purchases, and loyalty program enrollment. Supported sales goals through effective upselling, product recommendations, and in-store promotions and events. Helped with inventory management, shipment processing, and restocking. Resolved customer concerns with empathy to strengthen store reputation and retention. Trained new team members and collaborated to meet and exceed monthly sales targets.
Assisted customers in locating titles, making recommendations, and processing purchases and returns. Created engaging product displays and maintained well-stocked shelves, contributing to a welcoming store environment through strong communication and customer service. Supported daily store operations including inventory audits and POS transactions, and resolved customer concerns with empathy to strengthen store reputation and loyalty. Trained new team members and collaborated with the team to meet and exceed monthly sales targets.
Education
Certifications and awards
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