TWAHIRWA JACQUES
I’m Twahirwa Jacques, a customer service professional and creative filmmaker based in Kigali, Rwanda, with two years of experience helping customers with inquiries and service needs.
About
I’m Twahirwa Jacques, a customer service professional and creative filmmaker based in Kigali, Rwanda, with two years of experience helping customers with inquiries and service needs. I’m confident, hardworking, and focused on delivering a positive customer experience through clear communication, active listening, and teamwork.
I also bring strong digital and production skills from my background in film making and film production. Through internships and hands-on creative work, I’ve edited and retouched photos, created flyers, logos, and business cards, and edited video content using professional tools—always aiming for quality, organization, and attention to detail.
- 1 year's experience
- Joined November 2026
Languages
- EnglishAdvanced
- KinyarwandaAdvanced
Industry experience
- Media & Entertainment
- Retail
- Professional Services
Work experience
Edited and retouched photographs, including photo manipulation and enhancement. Created flyers, logos, and business cards. Edited video content using digital video-editing tools to support creative production tasks during the internship.
Assisted customers with inquiries and service needs in a professional and helpful manner. Communicated clearly with customers and collaborated with colleagues to support efficient service delivery. Focused on providing a positive customer experience by listening actively, responding appropriately, and ensuring customer needs were handled with care and accuracy.
Education
Certifications and awards
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