Egbowon Abimbola Grace

Supported community, event, and business operations for a growing membership-based organization. Coordinated private dinners, summits, and community experiences including guest registration, transportation, lodging, vendor management, schedules, and event logistics. Managed member/guest data across Luma, spreadsheets, and Google Drive, resolving registration and data issues. Built operational workflows that reduced repetitive administrative tasks by 60%, improved response time by 50%, and reduced errors by 85% across recurring registration and event coordination processes. Created a centralized ClickUp workspace to organize projects, tasks, documentation, and recurring workflows. Handled guest communications from invitation to post-event follow-ups, including QR codes, reminders, and event details. Provided executive/admin support for travel research, scheduling, project tracking, and time-sensitive operational requests.

Provided first and second-level IT support for branch and regional users, covering workstations, servers, LANs, ATMs, POS terminals, and CTS scanners. Supported IT rollouts, system maintenance, and incident resolution to minimize downtime. Maintained high data quality, achieving a 98% accuracy rate in data entry for customer transactions and loan applications, reducing errors and minimizing processing delays. Processed 500+ loan applications monthly with zero errors to support timely disbursement and improve customer satisfaction. Managed 100+ daily teller transactions with a focus on reducing customer wait time. Conducted BVN updates for 1,000+ customers without errors, ensuring compliance and reducing account restriction risk. Balanced daily cash transactions exceeding 10 million with zero discrepancies during audits, and supported branch KPIs through consistent customer service and timely incident resolution within SLA MTTR requirements.

Planned and prepared learning materials and supported teaching activities across student groups with diverse learning needs. Developed and implemented engaging lesson plans aligned to curriculum standards, assessed student progress, and provided feedback and support. Collaborated with colleagues to design school-wide initiatives and coordinated literacy and health programs to improve student engagement and outcomes. Used technology to enhance instruction and communication (e.g., learning management systems and educational software). Improved student test scores by 65% through innovative teaching methods, and supported school-wide literacy programs.