Hello! I'm Luisa Villanova, a dedicated professional with experience in customer relations and marketing. I thrive in fast-paced environments and love helping customers find the best solutions for their needs. Multilingual and detail-oriented, I have a passion for delivering excellent service. Throughout my career, I've worked across different sectors, from insurance to tourism. My ability to communicate effectively in multiple languages has enabled me to connect with a diverse clientele. I'm constantly seeking ways to improve processes and ensure customer satisfaction while collaborating with various teams.…

Luisa Villanova

Hello! I'm Luisa Villanova, a dedicated professional with experience in customer relations and marketing. I thrive in fast-paced environments and love helping customers find the best solutions for their needs. Multilingual and detail-oriented, I have a passion for delivering excellent service. Throughout my career, I've worked across different sectors, from insurance to tourism. My ability to communicate effectively in multiple languages has enabled me to connect with a diverse clientele. I'm constantly seeking ways to improve processes and ensure customer satisfaction while collaborating with various teams.…

Available to hire

Hello! I’m Luisa Villanova, a dedicated professional with experience in customer relations and marketing. I thrive in fast-paced environments and love helping customers find the best solutions for their needs. Multilingual and detail-oriented, I have a passion for delivering excellent service.

Throughout my career, I’ve worked across different sectors, from insurance to tourism. My ability to communicate effectively in multiple languages has enabled me to connect with a diverse clientele. I’m constantly seeking ways to improve processes and ensure customer satisfaction while collaborating with various teams.

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Language

Italian
Fluent
English
Fluent
French
Advanced
Spanish; Castilian
Advanced

Work Experience

Client Relations Specialist at IA Financial Group
March 1, 2019 - October 1, 2019
Responsible for addressing client needs through various communication channels, providing information on life insurance products, assisting with billing transactions, and facilitating claim processes.
Sales Expert and Customer Service Representative at Disneyland Paris
June 1, 2012 - November 1, 2018
Managed customer inquiries and collaborated with travel agencies to sell packages, providing outstanding service and assisting during emergencies.
Director Assistant at Mayane Communication
November 1, 2016 - Present
Supervised trade between Italy and France and managed international client receptions while setting up exhibitions.
Customer Service Representative (Internship) at Service Ontario
June 1, 2011 - December 1, 2011
Welcomed clients and assisted with the delivery processes for important documents such as birth certificates and licenses.
Marketing and Executive Assistant at Intramuros
October 1, 2009 - October 1, 2010
Scheduled events, organized VIP tours, and managed translations for catalogs and press releases.
Executive Assistant at Ministry of Tourism
September 1, 2008 - March 1, 2009
Organized business trips and meetings for heads of government, supporting the executive with daily operations.

Education

BA in Modern tourism and international cooperation at University of Naples
October 1, 2010 - December 1, 2012
BA in Modern Business management and Marketing at University of Naples
October 1, 2007 - December 1, 2009

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Travel & Hospitality, Professional Services

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