Available to hire
I am a highly organized and driven professional pursuing Digital Marketing and Content Creation roles, with a foundation in systematic project management and technical communication. I bring hands-on experience in social media strategy, content creation (Meta & Adobe), and a strong eye for creative visuals paired with analytics.
Recently I took a career sabbatical to focus on family and professional development, completing Meta Social Media Marketing and Adobe Social Media Content & Strategy certifications. I excel at managing high-volume, multi-platform content schedules and translating data into actionable insights to improve reach and engagement.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Service Desk Analyst at Pole Star Defense
May 1, 2024 - October 15, 2025Managed high-volume service requests and technical support tickets via Salesforce, providing clear, patient technical support to vessel operators, resolving issues or escalating them efficiently. Utilized remote access software (RDP, CloudWatch) to troubleshoot and resolve server performance disruptions.
Career Sabbatical
May 1, 2024 - PresentFocused on family and professional development, pursuing high-value certifications in Meta Social Media Marketing and Adobe Social Media Content & Strategy, preparing for a career transition. Managed complex daily logistics, scheduling, and resource allocation; demonstrated high-level problem-solving, adaptability, and emotional intelligence in dynamic, high-pressure situations.
Help Team Specialist (IT Department) at Proforma
March 1, 2023 - October 15, 2025Delivered effective training and education to users via phone and email on proprietary software, mastering complex information for a diverse audience. Managed user accounts and licenses in Active Directory and assisted with email administration. Troubleshot software and hardware issues, applying strong analytical thinking and problem-solving skills.
Federal Work Study Student at St. Petersburg College - Career Services
August 1, 2019 - October 15, 2025Created client facing promotional materials for print and online use, promoting events, jobs and available services using Canva & Microsoft Publisher. Initiated correspondence with students and the public regarding career planning; conducted and managed public speaking events to inform students about interview and résumé practices.
Insurance Agent at Bankers Life
August 1, 2018 - October 15, 2025Established and maintained client relationships with over 100 clients, focusing on communication and trust. Conducted needs-based assessments and ensured all client portfolio risks were mitigated.
Manager at Exact Match Paint Repair
March 1, 2017 - October 15, 2025Secured and maintained strong professional relationships with clients and customers at five different dealerships. Oversaw three hourly employees and conducted quality checks, demonstrating leadership and attention to detail.
Education
Homeland Security (Certificate) at St. Petersburg College
January 11, 2030 - December 1, 2019Some College at St. Petersburg College
January 11, 2030 - October 15, 2025High School Diploma at John Glenn High School
January 11, 2030 - June 1, 2008Qualifications
Meta Social Media Marketing Certification
January 11, 2030 - October 15, 2025Google Cybersecurity Professional Certification
January 11, 2030 - October 15, 2025Adobe Social Media Content & Strategy Course
January 11, 2030 - October 15, 2025Salesforce (Ticketing/Record Management)
January 11, 2030 - October 15, 2025Canva (Proficient)
January 11, 2030 - October 15, 2025Jira and Zendesk (Ticketing Systems)
January 11, 2030 - October 15, 2025Active Directory/Microsoft Exchange Training & Public Speaking
January 11, 2030 - October 15, 2025AWS & Azure (Cloud Services)
January 11, 2030 - October 15, 2025Professional Communications (3-5 years)
January 11, 2030 - October 15, 2025Meta Social Media Marketing Certification (Near Completion)
January 11, 2030 - October 15, 2025Google Cybersecurity Professional Certification
January 11, 2030 - October 15, 2025Adobe Social Media Content & Strategy Course (Completed)
January 11, 2030 - October 15, 2025Salesforce (Ticketing/Record Management)
January 11, 2030 - October 15, 2025Industry Experience
Media & Entertainment, Software & Internet, Education, Professional Services, Other, Telecommunications
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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