Michael Cassidy

Provided customer service and support to students, staff, and visitors in a busy retail environment. Produced promotional product photography for website and in-store promotional content. Responded to inquiries regarding textbooks, e-texts, transit services, and campus resources. Assisted with onboarding and training new staff members, maintained organized inventory, and supported daily operational tasks. Handled multiple customer requests efficiently while maintaining professionalism and accuracy.

Delivered weekly instruction and support in classroom and virtual learning environments for Animation and Photography via Econestoga/Brightspace (D2L). Prepared course materials, documentation, grading records, and student evaluations using Microsoft Office and creative tools including Blender and Adobe Creative Suite (Photoshop, Lightroom). Assisted students with technical troubleshooting, software updates, and licensing support. Coordinated with faculty and staff to support student success and program operations, managing multiple responsibilities and deadlines in a fast-paced educational environment and providing one-on-one support to students from diverse backgrounds.