Available to hire
I am an objective and insightful professional with over 5 years of experience in risk management, client relations, and technical support. I have a strong ability to understand and apply business requirements effectively, and I am skilled in interpreting data and generating useful reports.
My experience spans diagnosing and resolving technical issues, onboarding clients, and enhancing customer satisfaction through innovative solutions and strong teamwork. I am dedicated to improving processes and aligning operational plans to meet business needs.
Skills
Experience Level
Language
English
Fluent
Telugu
Fluent
Hindi
Intermediate
Work Experience
Support Specialist at Revolut
February 1, 2023 - April 30, 2024Diagnosed and resolved technical issues for clients via email and remote access, improving customer satisfaction. Provided detailed troubleshooting and guidance through chat support and Jira Ticketing. Participated in multi-agency operations to dismantle organized crime networks, showcasing strong teamwork skills. Enhanced customer experience by developing and implementing feedback mechanisms and service improvements.
Seller Onboarding Associate at Amazon
April 1, 2022 - December 31, 2022Delivered exceptional customer service by onboarding clients and addressing inquiries and issues to improve customer satisfaction. Utilized innovative upselling techniques to increase customer order values and purchases.
Geo Data Engineer (Process Associate) at Cognizant
November 1, 2019 - February 28, 2022Handled more than 30 issue classes over two years. Served Google as a client on various projects, including international client onboarding and GDPR compliance. Utilized internal tools such as mapping and Jira Ticketing for project management and issue resolution.
Support Specialist at Revolut
December 1, 2024 - August 13, 2025Diagnosed and resolved technical issues for clients via email and remote access to enhance customer satisfaction. Provided detailed troubleshooting and guidance through chat support and Jira Ticketing system. Collaborated in multi-agency operations to dismantle organized crime networks, demonstrating teamwork skills. Developed and implemented feedback mechanisms and service improvements resulting in enhanced customer satisfaction.
Seller Onboarding Associate at Amazon
December 1, 2022 - August 13, 2025Delivered exceptional customer service by onboarding clients, addressing inquiries, and resolving issues to enhance customer satisfaction. Utilized smart and innovative upselling techniques to increase customer order value and purchases.
Geo Data Engineer (Process Associate) at Cognizant
February 1, 2022 - August 13, 2025Worked on over 30 issue classes across 2 years. Served Google as a client on various projects. Handled international client onboarding and GDPR-related projects using internal tools like mapping and Jira Ticketing.
Education
B.Tech at Vignana Bharathi Institute of Technology / JNTUH University
January 1, 2015 - December 31, 2019Intermediate at Sri Medha ‘V’ Junior College, Habsiguda
January 1, 2013 - December 31, 2015S.S.C at N.S. Grammar High school, Adarsh Nagar
January 1, 2011 - December 31, 2012B.Tech - ECE at Vignana Bharathi Institute of Technology / JNTUH University
January 1, 2015 - January 1, 2019Intermediate at Sri Medha ‘V’ Junior College, Habsiguda
January 11, 2030 - August 13, 2025S.S.C at N.S. Grammar High School, Adarsh Nagar
January 11, 2030 - August 13, 2025Qualifications
Amber Award
January 1, 2019 - June 20, 2025R&R Award for Best Performance
January 1, 2022 - June 20, 2025Industry Experience
Software & Internet, Retail, Professional Services, Financial Services, Other
Skills
Experience Level
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