Hi, I'm Ewelina Szewczyk, a dedicated Customer Service Specialist with extensive experience in administration, team management, and customer support across various industries. I've worked in different roles ranging from managing branch operations to providing exceptional customer service in fast-paced environments. I am passionate about delivering top-notch client service and finding creative solutions to problems. Throughout my career, I've honed strong analytical and planning skills while working closely with teams to ensure smooth operations and excellent customer experiences. I thrive in dynamic settings and am always eager to learn new things and contribute positively to my workplace.…

Ewelina Szewczyk

Hi, I'm Ewelina Szewczyk, a dedicated Customer Service Specialist with extensive experience in administration, team management, and customer support across various industries. I've worked in different roles ranging from managing branch operations to providing exceptional customer service in fast-paced environments. I am passionate about delivering top-notch client service and finding creative solutions to problems. Throughout my career, I've honed strong analytical and planning skills while working closely with teams to ensure smooth operations and excellent customer experiences. I thrive in dynamic settings and am always eager to learn new things and contribute positively to my workplace.…

Available to hire

Hi, I’m Ewelina Szewczyk, a dedicated Customer Service Specialist with extensive experience in administration, team management, and customer support across various industries. I’ve worked in different roles ranging from managing branch operations to providing exceptional customer service in fast-paced environments. I am passionate about delivering top-notch client service and finding creative solutions to problems.

Throughout my career, I’ve honed strong analytical and planning skills while working closely with teams to ensure smooth operations and excellent customer experiences. I thrive in dynamic settings and am always eager to learn new things and contribute positively to my workplace.

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Language

English
Fluent
Polish
Fluent
Italian
Intermediate
Dutch
Intermediate

Work Experience

Customer Service at GDCC - Rotterdam
September 6, 2020 - November 11, 2020
Worked as an international agent gathering market research data via phone calls for major international companies, mostly in business to business communications.
Customer Service Representative at Netflix - Amsterdam
April 1, 2020 - June 6, 2020
Provided exceptional customer service in a non-scripted environment via phone and chat. Ensured rapid problem resolution for customers to continue streaming. Worked in a fast-paced, team-based international environment, interacting with people worldwide and developing creative problem-solving skills. Supported team performance through constructive feedback.
Customer Service Associate at Convergys - Amsterdam
January 1, 2018 - January 1, 2020
Provided customer service support by managing customer requests via telephone, email, and online. Enhanced customer experience by offering outstanding service, building rapport with customers, handling order taking, product information, tracking deliveries, returns, sizing, and quality queries. Suggested alternative products and managed multiple tasks to promptly resolve customer queries. Proposed process improvements to increase brand loyalty and sales. Updated systems to support marketing, retail, and other teams in improving customer satisfaction.
Administration at W&S Logistic - Beverwijk
January 1, 2016 - December 31, 2017
Administered new collection and prepared for shipment.
Customer Service Specialist
July 1, 2015 - December 31, 2016
Handled customer problems and provided technical support while working under pressure. Demonstrated strong teamwork skills.
Assistant Manager at OQo Work Force - Amsterdam
December 1, 2014 - June 30, 2015
Managed branch operations and daily activities including handling vault operations. Guided new employees in adapting to the work environment.
Administration at PVH - Hoofdorp
November 1, 2010 - August 31, 2014
Managed branch operations and employees of different branches. Provided training to new employees. Responsible for dealing with investments and new accounts daily. Directed the use of latest technology and procedures to increase client services. Administered and supervised processes including sampling, troubleshooting, repair, product preparation for distribution, returns, sample handling, and pull-outs. Worked with inbound and outbound processes and SAP. Team supervising and coaching. Participated in management of sample sales twice a year with broad knowledge of sales.

Education

Bachelor Degree at UMCS University In Poland
January 1, 2010 - December 31, 2010
Bachelor of Commerce with Honours at College of Business, Chicago State University
January 1, 2000 - December 31, 2000

Qualifications

Insurance Adviser
January 1, 2006 - December 31, 2006
Permanent Pigmentations
January 1, 2017 - December 31, 2017

Industry Experience

Wholesale & Distribution, Retail, Professional Services, Transportation & Logistics, Consumer Goods
    Etna
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