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I am an experienced customer support professional with over 7 years of success in finance, now expanding my expertise into UX/UI design. I bring strong analytical skills, project management expertise, and a strategic approach to every role, always aiming to optimize processes, lead teams, and drive business growth. I am highly responsible, detail-oriented, and results-driven. In UX/UI design, I am proficient with tools like Figma and have a solid understanding of UI design principles and user experience methodologies. I am passionate about user-centered design and continuously enhancing user engagement and usability through creative problem-solving and adherence to accessibility standards. I love working in cross-functional teams and continuously developing new skills to better serve clients and users.…I am an experienced customer support professional with over 7 years of success in finance, now expanding my expertise into UX/UI design. I bring strong analytical skills, project management expertise, and a strategic approach to every role, always aiming to optimize processes, lead teams, and drive business growth. I am highly responsible, detail-oriented, and results-driven. In UX/UI design, I am proficient with tools like Figma and have a solid understanding of UI design principles and user experience methodologies. I am passionate about user-centered design and continuously enhancing user engagement and usability through creative problem-solving and adherence to accessibility standards. I love working in cross-functional teams and continuously developing new skills to better serve clients and users.

Gulnoza Abduganieva

UX Designer, UI Designer, Project Manager, +2

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I am an experienced customer support professional with over 7 years of success in finance, now expanding my expertise into UX/UI design. I bring strong analytical skills, project management expertise, and a strategic approach to every role, always aiming to optimize processes, lead teams, and drive business growth. I am highly responsible, detail-oriented, and results-driven. In UX/UI design, I am proficient with tools like Figma and have a solid understanding of UI design principles and user experience methodologies. I am passionate about user-centered design and continuously enhancing user engagement and usability through creative problem-solving and adherence to accessibility standards. I love working in cross-functional teams and continuously developing new skills to better serve clients and users.…I am an experienced customer support professional with over 7 years of success in finance, now expanding my expertise into UX/UI design. I bring strong analytical skills, project management expertise, and a strategic approach to every role, always aiming to optimize processes, lead teams, and drive business growth. I am highly responsible, detail-oriented, and results-driven. In UX/UI design, I am proficient with tools like Figma and have a solid understanding of UI design principles and user experience methodologies. I am passionate about user-centered design and continuously enhancing user engagement and usability through creative problem-solving and adherence to accessibility standards. I love working in cross-functional teams and continuously developing new skills to better serve clients and users.

Available to hire

I am an experienced customer support professional with over 7 years of success in finance, now expanding my expertise into UX/UI design. I bring strong analytical skills, project management expertise, and a strategic approach to every role, always aiming to optimize processes, lead teams, and drive business growth. I am highly responsible, detail-oriented, and results-driven.

In UX/UI design, I am proficient with tools like Figma and have a solid understanding of UI design principles and user experience methodologies. I am passionate about user-centered design and continuously enhancing user engagement and usability through creative problem-solving and adherence to accessibility standards. I love working in cross-functional teams and continuously developing new skills to better serve clients and users.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Uzbek

Fluent

Russian

Fluent

English

Fluent

Latvian

Beginner

Work Experience

UX / UI Designer at Freelance

November 23, 2023 - Present

Proficient in Figma with a strong understanding of UI design principles including layout, typography, color theory, and visual hierarchy. Experienced in UX design methodologies such as user research, wireframing, prototyping, and usability testing. Skilled in interaction design to enhance user engagement and usability, familiar with responsive and mobile-first principles. Capable in prototyping interactive designs and in planning, conducting, and analyzing user testing sessions. Knowledgeable about accessibility standards (WCAG). Also skilled in creative problem-solving, user-centered design, information architecture, typography principles, and motion design principles.

Customer Support Team Manager (Asian Market) & KYC Analyst at T1000

December 1, 2018 - Present

Conducted Customer Due Diligence (CDD) and KYC reviews to ensure data accuracy and regulatory compliance. Verified client identities, assessed risk profiles, analyzed transactions for suspicious activity. Led and mentored a customer support team to foster high performance, monitored KPIs, optimized workflows, and enhanced team efficiency. Conducted training to improve product knowledge and communication skills. Handled escalations, ensured policy compliance, collaborated cross-functionally, and managed staffing and scheduling while driving continuous process improvements.

Restaurant food and beverage manager at Grand Hotel Kempinski Riga

September 19, 2018 - July 28, 2025

Managed guest reception and seating arrangements, provided menus and responded to guest inquiries. Ensured guest satisfaction with food and service by engaging with guests and management. Handled complaints and resolved them, took reservations via phone, assisted in other restaurant positions as needed, and ensured excellent customer service throughout.