I’m Ernest Banner De Leon, currently an AI Image & Video Generator Specialist and former acompliance- and operations-focused Senior Process Executive with hands-on experience auditing API compliance, managing escalations, and ensuring teams deliver on resolution timelines. I’ve worked with global stakeholders to reduce policy violations, maintain strict adherence to client requirements, and produce clear, actionable reporting. I also bring strong implementation and project management capabilities from roles that improved operational processes and supported delivery performance through structured reporting. Alongside client-facing coordination, I’m comfortable translating technical guidance into practical next steps—supporting faster issue resolution while maintaining high quality and compliance standards.…

Ernest Bla nner De Leo n

I’m Ernest Banner De Leon, currently an AI Image & Video Generator Specialist and former acompliance- and operations-focused Senior Process Executive with hands-on experience auditing API compliance, managing escalations, and ensuring teams deliver on resolution timelines. I’ve worked with global stakeholders to reduce policy violations, maintain strict adherence to client requirements, and produce clear, actionable reporting. I also bring strong implementation and project management capabilities from roles that improved operational processes and supported delivery performance through structured reporting. Alongside client-facing coordination, I’m comfortable translating technical guidance into practical next steps—supporting faster issue resolution while maintaining high quality and compliance standards.…

Available to hire

I’m Ernest Banner De Leon, currently an AI Image & Video Generator Specialist and former acompliance- and operations-focused Senior Process Executive with hands-on experience auditing API compliance, managing escalations, and ensuring teams deliver on resolution timelines. I’ve worked with global stakeholders to reduce policy violations, maintain strict adherence to client requirements, and produce clear, actionable reporting.

I also bring strong implementation and project management capabilities from roles that improved operational processes and supported delivery performance through structured reporting. Alongside client-facing coordination, I’m comfortable translating technical guidance into practical next steps—supporting faster issue resolution while maintaining high quality and compliance standards.

See more

Experience Level

Expert
Intermediate
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Senior Process Executive at Cognizant Technology Solutions
September 1, 2017 - September 1, 2023
Audited API compliance for a global video platform, reducing violations by 15% while maintaining 100% adherence. Handled 20+ weekly escalations by coordinating with clients and aligning internal teams to resolve policy issues. Generated and presented 50+ monthly violation reports to ensure 100% client adherence to resolution deadlines. Delivered targeted violation reports and technical guidance to improve compliance rates and accelerate resolution timelines.
Implementation Manager at West Contact Services / Alorica
August 1, 2016 - January 1, 2017
Improved disconnection processes by 25% and ensured 95% on-time project delivery through structured reporting and delivery management for the Taguig City project.
Voice Services Manager
October 1, 2014 - July 1, 2016
Managed 50+ monthly telecom activations and aligned cross-team operations with client specifications.
Credit Analyst and Customer Service Representative at Sykes Asia
January 1, 2006 - January 1, 2014
Assisted with credit-related analysis and customer service to support resolution of customer concerns.
Technical Support Representative at Stream Global Services
January 1, 2006 - January 1, 2014
Delivered technical support and troubleshooting as part of customer service operations.
Sales Representative at Acquire Asia Pacific
January 1, 2006 - January 1, 2014
Supported sales activities, including relationship building and upselling to meet customer needs.
Customer Service Associate at Manulife Financial Services
January 1, 2006 - January 1, 2014
Provided foundational customer service support and contributed to issue resolution through clear communication.

Education

Bachelor of Science in Accountancy at Philippine School of Business Administration – Quezon City
January 1, 2006 - December 31, 2010
Bachelor of Science in Accountancy at Philippine School of Business Administration
January 11, 2030 - September 23, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Consumer Goods, Telecommunications, Financial Services, Retail, Software & Internet, Education, Media & Entertainment