Hi, I'm Federica Pennisi, an Italian/American bilingual with a rich multicultural background. I have over 6 years of experience in customer success and specialist roles working closely with account managers, as well as over 5 years of expertise in Press Office and Social Media Marketing. I thrive on understanding and connecting with people, and I'm passionate about driving business success through cultural understanding, strategic insights, and creative solutions. I enjoy working in multicultural environments and am skilled in CRM, social media management, onboarding, business reviews, web content creation, and training. I’m excited to bring my dedication and experience to new challenges, whether remote or onsite, and am open to relocation opportunities.

Federica Pennisi

Hi, I'm Federica Pennisi, an Italian/American bilingual with a rich multicultural background. I have over 6 years of experience in customer success and specialist roles working closely with account managers, as well as over 5 years of expertise in Press Office and Social Media Marketing. I thrive on understanding and connecting with people, and I'm passionate about driving business success through cultural understanding, strategic insights, and creative solutions. I enjoy working in multicultural environments and am skilled in CRM, social media management, onboarding, business reviews, web content creation, and training. I’m excited to bring my dedication and experience to new challenges, whether remote or onsite, and am open to relocation opportunities.

Available to hire

Hi, I’m Federica Pennisi, an Italian/American bilingual with a rich multicultural background. I have over 6 years of experience in customer success and specialist roles working closely with account managers, as well as over 5 years of expertise in Press Office and Social Media Marketing. I thrive on understanding and connecting with people, and I’m passionate about driving business success through cultural understanding, strategic insights, and creative solutions.

I enjoy working in multicultural environments and am skilled in CRM, social media management, onboarding, business reviews, web content creation, and training. I’m excited to bring my dedication and experience to new challenges, whether remote or onsite, and am open to relocation opportunities.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

Italian
Fluent
English
Fluent
French
Intermediate

Work Experience

Add your work experience history here.

Education

B.S. Communication and Journalism at University of Verona
January 1, 2014 - December 31, 2014
Master Executive in Digital Marketing at Il Sole 24 Ore Business School
January 1, 2025 - December 31, 2025
The Fundamentals of Digital Marketing at Google Digital Training
March 1, 2023 - March 31, 2023
Market Research and Consumer Behavior at Coursera - IE Business School
May 1, 2020 - May 31, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Consumer Goods, Software & Internet, Retail

Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate