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Hi, I'm Shubha Rani, a Senior Consultant with over 9 years of diverse experience in operations, reporting, and campaign management using tools like MS Excel, Salesforce, and Marketo. I have worked with major clients such as Adobe Marketo, Verizon Media, Lululemon Athletica, and AT&T, handling everything from incident management to team leadership and PMO responsibilities. I enjoy learning new tools and have recently gotten hands-on experience with Blue Triangle, Service Now, Adyen, PagerDuty, Splunk, AWS, and more. I am passionate about streamlining operations, improving productivity, and ensuring quality outcomes. I take pride in mentoring new team members and managing end-to-end process documentation while maintaining smooth communication with customers. I’m also ITIL4 trained with a strong commitment to delivering results while fostering a collaborative and efficient work environment.…Hi, I'm Shubha Rani, a Senior Consultant with over 9 years of diverse experience in operations, reporting, and campaign management using tools like MS Excel, Salesforce, and Marketo. I have worked with major clients such as Adobe Marketo, Verizon Media, Lululemon Athletica, and AT&T, handling everything from incident management to team leadership and PMO responsibilities. I enjoy learning new tools and have recently gotten hands-on experience with Blue Triangle, Service Now, Adyen, PagerDuty, Splunk, AWS, and more. I am passionate about streamlining operations, improving productivity, and ensuring quality outcomes. I take pride in mentoring new team members and managing end-to-end process documentation while maintaining smooth communication with customers. I’m also ITIL4 trained with a strong commitment to delivering results while fostering a collaborative and efficient work environment.

SHUBHA RANI N G

Project Manager, Marketing Automation Specialist, Digital Marketer, +2

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Hi, I'm Shubha Rani, a Senior Consultant with over 9 years of diverse experience in operations, reporting, and campaign management using tools like MS Excel, Salesforce, and Marketo. I have worked with major clients such as Adobe Marketo, Verizon Media, Lululemon Athletica, and AT&T, handling everything from incident management to team leadership and PMO responsibilities. I enjoy learning new tools and have recently gotten hands-on experience with Blue Triangle, Service Now, Adyen, PagerDuty, Splunk, AWS, and more. I am passionate about streamlining operations, improving productivity, and ensuring quality outcomes. I take pride in mentoring new team members and managing end-to-end process documentation while maintaining smooth communication with customers. I’m also ITIL4 trained with a strong commitment to delivering results while fostering a collaborative and efficient work environment.…Hi, I'm Shubha Rani, a Senior Consultant with over 9 years of diverse experience in operations, reporting, and campaign management using tools like MS Excel, Salesforce, and Marketo. I have worked with major clients such as Adobe Marketo, Verizon Media, Lululemon Athletica, and AT&T, handling everything from incident management to team leadership and PMO responsibilities. I enjoy learning new tools and have recently gotten hands-on experience with Blue Triangle, Service Now, Adyen, PagerDuty, Splunk, AWS, and more. I am passionate about streamlining operations, improving productivity, and ensuring quality outcomes. I take pride in mentoring new team members and managing end-to-end process documentation while maintaining smooth communication with customers. I’m also ITIL4 trained with a strong commitment to delivering results while fostering a collaborative and efficient work environment.

Available to hire

Hi, I’m Shubha Rani, a Senior Consultant with over 9 years of diverse experience in operations, reporting, and campaign management using tools like MS Excel, Salesforce, and Marketo. I have worked with major clients such as Adobe Marketo, Verizon Media, Lululemon Athletica, and AT&T, handling everything from incident management to team leadership and PMO responsibilities. I enjoy learning new tools and have recently gotten hands-on experience with Blue Triangle, Service Now, Adyen, PagerDuty, Splunk, AWS, and more.

I am passionate about streamlining operations, improving productivity, and ensuring quality outcomes. I take pride in mentoring new team members and managing end-to-end process documentation while maintaining smooth communication with customers. I’m also ITIL4 trained with a strong commitment to delivering results while fostering a collaborative and efficient work environment.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Beginner

Beginner

Language

English

Fluent

Kannada

Fluent

Hindi

Fluent

Work Experience

Senior Consultant at Deloitte Consulting India Pvt. Ltd.

July 1, 2019 - April 30, 2024

Managed multiple significant client accounts including Adobe Marketo, Verizon Media, Lululemon Athletica, and AT&T. Responsibilities included audit reporting, data append work, incident management, tracking and closing major incidents with root cause analysis from product teams, PMO tasks such as roster management, leave tracking, weekly reports, onboarding and offboarding formalities, preparing AHM and weekly status reports, distribution list management, and change order creation. Hands-on experience with Confluence, Jira, and Azure DevOps (ADO).

Reporting Analyst at Pentaur Technologies Pvt. Ltd.

November 1, 2016 - June 30, 2019

Worked on landing pages, smart lists, programs, and reporting within Marketo. Built and executed email marketing programs, designed lead nurturing campaigns to drive engagement and shorten sales cycles, and performed A/B testing to maximize campaign effectiveness. Responsible for creating and delivering quotations using Salesforce, participated in system migration from legacy to Rubiks, handled renewals, cases, and compliance quotes, and created reports and dashboards using Salesforce. Managed work allocation to meet SLAs, performed audits, process documentation, training, and customer communications.

Senior Process Operations Specialist at EMC Corporation

August 1, 2012 - May 31, 2016

As part of the quoting team, responsible for delivering IT project quotations to coordinators and sales representatives through Salesforce. Maintained service contracts for major enterprise accounts, investigated and processed complex contract issues, and acted as a liaison between global revenue operations, sales, and finance to resolve contract issues. Played a key role in transitioning EMEA quoting processes. Responsibilities included managing SLA compliance, audit preparations, process documentation, reporting, and mentoring new resources.

Senior Consultant at Deloitte Consulting India Pvt. Ltd.

July 1, 2019 - April 30, 2024

Handled audit report and data append tasks for Adobe Marketo, led teams for Verizon Media, and worked as Incident Manager for Lululemon focusing on major incident reporting and closure. Currently managing PMO activities for two major accounts, including roster tracking, leave management, onboarding/offboarding, report preparation, and change order creation. Experienced with Confluence, Jira, and Azure DevOps.

Reporting Analyst at Pentaur Technologies Pvt. Ltd.

November 1, 2016 - June 30, 2019

Worked on landing pages, email marketing programs, and reporting in Marketo. Built lead nurturing programs and executed A/B testing. Part of quoting team delivering quotations through Salesforce and supported major projects including a system migration. Created reports and dashboards, managed SLA compliance, mentored new resources, and generated MIS reports using Excel advanced features.

Senior Process Operations Specialist at EMC Corporation

August 1, 2012 - May 31, 2016

Responsible for delivering IT project quotations, maintaining service contracts, and being the primary contact for various teams including Sales and Finance. Managed contract processing and investigated complex contract issues. Coordinated global revenue operations and led transition activities. Created reports and trained new resources while ensuring SLA compliance and audit readiness.

Senior Consultant at Deloitte Consulting India Pvt. Ltd.

July 1, 2019 - April 30, 2024

Handled roles such as audit report and data append in Adobe Marketo, Ad Reviewer, and team management for Verizon. Served as Incident Manager for Lululemon, responsible for reporting, tracking, and closing major incidents. Currently working as a PMO for two major accounts, managing rosters, leave trackers, weekly reports, onboarding and offboarding, preparing AHM decks, and creating change orders. Hands-on experience with Confluence, Jira, and ADO.

Reporting Analyst at Pentaur Technologies Pvt. Ltd.

November 1, 2016 - June 30, 2019

Worked on building and executing email marketing programs in Marketo, including landing pages, smart lists, and reporting. Responsible for delivering quotations to customers using Salesforce. Participated in the Exodus project, migrating from old systems to new. Handled renewals, cases, compliance quotes, and created reports and dashboards in Salesforce. Managed end-to-end process documentation, generated MIS reports, trained new resources, and ensured quality and SLA adherence.

Senior Process Operations Specialist at EMC Corporation

August 1, 2012 - May 31, 2016

Part of the quoting team responsible for delivering IT project quotations and maintaining service contracts for major enterprise accounts. Acted as the single point of contact for global revenue operations, sales, and finance departments. Participated in the transition of EMEA quoting processes. Managed allocation of work, ensured quality and SLA standards, prepared audit reports, and provided training and mentoring. Generated regular MIS reports and communicated with customers.

Senior Consultant at Deloitte Consulting India Pvt. Ltd.

April 30, 2024 - July 19, 2025

Handled various roles including Audit Report and Data Append tasks for Adobe Marketo, Ad Reviewer and team management for Verizon Media, and Incident Management for Lululemon Athletica, focusing on reporting, tracking, and resolving major incidents. Served as PMO for multiple major accounts managing rosters, leave trackers, weekly reports, onboarding/offboarding, AHM decks, and change orders. Gained hands-on experience with Confluence, Jira, and Azure DevOps (ADO).

Reporting Analyst at Pentaur Technologies Pvt. Ltd.

June 30, 2019 - July 19, 2025

Managed landing pages, smart lists, programs, and reporting for Coupa’s marketing campaigns using Marketo. Built lead nurturing programs and conducted A/B testing for automated campaigns. Supported demand generation and was part of quoting and migration projects, handling renewals, cases, and compliance quotes. Created reports and dashboards in SFDC, ensured work quality and SLA adherence, prepared audit reports, and trained new resources.

Senior Process Operations Specialist at EMC Corporation

May 31, 2016 - July 19, 2025

Responsible for delivering IT project quotations through SFDC, maintaining service contracts for major enterprise accounts, and acting as single contact point for global revenue operations and sales teams. Engaged in contract processing and resolving complex customer issues. Played a role in the transition of EMEA quoting operations. Managed work allocation, audits, and documentation, and trained new resources.