Ed Stephenson

Contributed to ensuring the safety, accurate testing, and high quality of products within the home textiles range. Shadowed the marketing team to gain insights and relate course learning to real-life scenarios. Managed customer complaints efficiently, ensuring prompt resolution and maintaining high satisfaction levels. Explored other departments such as Supply Chain Management, Buying, and HR to understand the business deeply. Implemented a new operational system across five departments to enhance transparency and collaboration. Was a key member of a pilot Durability project that established minimum wash requirements for sustainability. Introduced new communication methods with suppliers across Pakistan, Bangladesh, China, and Turkey. Helped introduce product standardisation initiatives across home textiles, resulting in cost reduction and cohesive product standards on the shop floor.

Increased average basket size by promoting link sales and multibuy products. Developed signage and captured photos for social media marketing. Engaged in visual merchandising including assembly of displays and presentations. Provided excellent customer service with effective communication and recommendations. Promoted to Outdoor Manager, responsible for assigning tasks to outdoor employees, implementing regular progress meetings with managers and owners, managing incoming outdoor deliveries efficiently, and facilitating training of new staff with an introduced efficiency handbook.

Supported operations during spring and autumn seasons over eight years.