As a versatile IT professional with expertise in application support, business analytics, and data integration, I thrive at the intersection of technology and strategy. My career is built on a foundation of problem-solving, efficiency, and empowering organizations with data-driven insights to achieve measurable success. From supporting critical applications to optimizing workflows and leveraging analytics, I bring a solutions-oriented approach to every challenge. My hands-on experience includes delivering top-notch technical support, crafting impactful dashboards, and collaborating across teams to implement seamless integrations. I'm passionate about leveraging my skills to not only resolve issues but also drive innovation and continuous improvement. With a background in SQL, data management, and stakeholder collaboration, I am dedicated to simplifying complexities and enhancing decision-making processes. My ability to translate technical expertise into actionable business strategies enables me to serve as a trusted partner in achieving organizational goals. I am always eager to contribute to exciting projects, learn and grow alongside talented peers, and make a lasting impact through technology. If you're looking for someone who combines technical mastery with a collaborative mindset and strategic thinking, let's connect!

Sadeq Refai

As a versatile IT professional with expertise in application support, business analytics, and data integration, I thrive at the intersection of technology and strategy. My career is built on a foundation of problem-solving, efficiency, and empowering organizations with data-driven insights to achieve measurable success. From supporting critical applications to optimizing workflows and leveraging analytics, I bring a solutions-oriented approach to every challenge. My hands-on experience includes delivering top-notch technical support, crafting impactful dashboards, and collaborating across teams to implement seamless integrations. I'm passionate about leveraging my skills to not only resolve issues but also drive innovation and continuous improvement. With a background in SQL, data management, and stakeholder collaboration, I am dedicated to simplifying complexities and enhancing decision-making processes. My ability to translate technical expertise into actionable business strategies enables me to serve as a trusted partner in achieving organizational goals. I am always eager to contribute to exciting projects, learn and grow alongside talented peers, and make a lasting impact through technology. If you're looking for someone who combines technical mastery with a collaborative mindset and strategic thinking, let's connect!

Available to hire

As a versatile IT professional with expertise in application support, business analytics, and data integration, I thrive at the intersection of technology and strategy. My career is built on a foundation of problem-solving, efficiency, and empowering organizations with data-driven insights to achieve measurable success.

From supporting critical applications to optimizing workflows and leveraging analytics, I bring a solutions-oriented approach to every challenge. My hands-on experience includes delivering top-notch technical support, crafting impactful dashboards, and collaborating across teams to implement seamless integrations. I’m passionate about leveraging my skills to not only resolve issues but also drive innovation and continuous improvement.

With a background in SQL, data management, and stakeholder collaboration, I am dedicated to simplifying complexities and enhancing decision-making processes. My ability to translate technical expertise into actionable business strategies enables me to serve as a trusted partner in achieving organizational goals.

I am always eager to contribute to exciting projects, learn and grow alongside talented peers, and make a lasting impact through technology. If you’re looking for someone who combines technical mastery with a collaborative mindset and strategic thinking, let’s connect!

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert

Language

English
Fluent

Work Experience

ERP & IT Specialist (Practicum) at Need Technologies
March 1, 2025 - May 31, 2025
Implemented automation-driven CRM workflows using Zoho and Python. Built custom SQL reports and Power BI dashboards to support operational analytics. Collaborated with QA teams to structure use cases and solution documentation.
ERP IT Consultant at Taba Group
January 1, 2023 - June 30, 2024
Developed SSRS reports and KPIs across revenue, leasing, and finance units. Designed REST APIs for back-end financial and CRM integration. Delivered user training and technical documentation for accounting platforms.
IT Support Manager at Enterprise Rent-A-Car
January 1, 2013 - December 31, 2023
Led full integration of Oracle EBS with CarPro platform across GCC and Levant. Created JSON-based APIs for automated airport workflows and CRM data sync. Built corporate SSRS invoices, Power BI executive dashboards, and reconciliation reports. Supported SLA compliance, disaster recovery plans, and process automation. Planned and launched agentless mobile rental platforms with inspection tools.
ERP & IT Specialist (Practicum) at Need Technologies
March 1, 2025 - May 31, 2025
Implemented automation-driven CRM workflows using Zoho and Python. Built custom SQL reports and Power BI dashboards to support operational analytics. Collaborated with QA teams to structure use cases and solution documentation.
ERP IT Consultant at Taba Group
January 1, 2023 - June 12, 2024
Developed SSRS reports and KPIs across revenue, leasing, and finance units. Designed REST APIs for back-end financial and CRM integration. Delivered user training and technical documentation for accounting platforms.
IT Support Manager at Enterprise Rent-A-Car
January 1, 2013 - January 1, 2023
Led full integration of Oracle EBS with CarPro platform across GCC and Levant. Created JSON-based APIs for automated airport workflows and CRM data sync. Built corporate SSRS invoices, Power BI executive dashboards, and reconciliation reports. Supported SLA compliance, disaster recovery plans, and process automation. Planned and launched agentless mobile rental platforms with inspection tools.

Education

BSc at Zaytoona University
January 1, 2000 - December 31, 2004
Diploma at Willis College (Ottawa, Canada)
September 1, 2023 - April 30, 2025
Diploma at Balqa’a Applied University – Polytechnic
January 1, 1996 - December 31, 2000
BSc at Zaytoona University
January 1, 1999 - December 31, 2003
Diploma at Willis College (Ottawa, Canada)
January 1, 2025 - April 30, 2025
Diploma at Balqa’a Applied University – Polytechnic
January 1, 2004 - December 31, 2006

Qualifications

Microsoft Certified Technology Specialist (MCTS) – SQL Server
January 1, 2017 - December 31, 2023
Microsoft Certified Technology Specialist (MCTS) – SQL Server
January 1, 2015 - December 31, 2017

Industry Experience

Healthcare, Transportation & Logistics, Travel & Hospitality, Financial Services
    paper Enterprise Accounting System Implementation for Taba Group

    Developed and deployed a custom accounting system integrated with ERP and CRM platforms to streamline financial operations at Taba Group. The project included designing SSRS reports for finance leadership, building RESTful APIs for data exchange, and automating invoicing and reconciliation processes using SQL Server and VB.NET. Enhanced data visibility, reduced manual effort, and supported real-time analytics across revenue and leasing functions.

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