Available to hire
I am a hardworking, enthusiastic, and organised individual with 38 years of continuous work experience. I am proactive, reliable, and adaptable, thriving on challenges and always eager to learn and progress. I take great care in planning my time to achieve goals both personal and work-related. I consider myself creative and innovative, enjoying new concepts and ideas in all aspects of my life. Currently, I run my own Indian food business and am actively developing my music skills to pursue a professional songwriter career.
In my spare time, I enjoy creating music, learning to play the musical keyboard, and participating in religious studies. I value spending quality time with my wife and children and pride myself on excellent timekeeping, punctuality, and attendance. My experience includes customer service, sales, financial record bookkeeping, tax calculations, and music performance and production.
Skills
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
Language
English
Fluent
Work Experience
Self-employed Asian Food supplier at Diamond Delis
July 1, 2016 - June 19, 2024Selling hot and cold food products to the public. Responsible for self-managing stock replenishment, cooking, and record-keeping of financial data for tax calculations. Conducts and records food safety tests. Generates bookings through internet search and phone calls.
Specialist Savings Team Consultant at Lloyds Banking Group, Birmingham Midshires
January 1, 2010 - July 31, 2016Provided inbound customer service focused on sales retention by offering alternative savings products. Handled customer complaints, adhered to banking legislation, and engaged in continuous training. Worked to achieve quarterly and annual sales and telephony targets, servicing customers from AA Savings and SAGA Savings.
Customer Service Agent at Birmingham Midshires
June 1, 2006 - January 31, 2010Handled inbound customer service calls, dealt with complaints, generated sales leads, and worked collaboratively in a target-driven team environment. Participated in regular training and development programs.
Outbound Telesales Representative (Part Time) at Echo Management Services
March 1, 2006 - June 30, 2006Worked in an outbound call centre selling insurance policies on behalf of Stonebridge International Marketing Ltd, adhering to FSA regulations in a strict sales-targeted environment.
Delivery / Collection Driver (Part Time) at Royal Mail
November 1, 2005 - January 31, 2006Handled and transferred internal mail between Banks and Building Societies, working to strict deadlines for mail delivery and collection.
Sales Assistant (Part Time evenings) at Makro
December 1, 2004 - October 31, 2005Served as sales advisor in the electrical department of a wholesale supplier catering to professional customers.
Business Partner (Part Time) at Chain Balloons and Wedding Planning Services
August 1, 2004 - December 31, 2010Managed all aspects of the business including marketing, production, sales, accounting, and administration involving helium balloons, party services, and wedding planning.
Sales Account Manager at Marcegaglia (UK) Ltd
July 1, 1997 - July 31, 2004Conducted office-based and external sales activities working to targets with responsibilities split equally between generating new business and managing existing customers. Utilized ICT tools including Word, Excel, email, and general administration.
Senior Sales Clerk at Monmore Tubes
November 1, 1988 - June 30, 1997Serviced key customers and developed new customers over nine years. Handled filing and various administrative duties.
Telesales Clerk at FC Goodall Ltd
September 1, 1986 - November 30, 1988Engaged in junior telesales responsibilities in a telesales office. The company supplied fruit and vegetables to hotels, canteens, and businesses.
Self-employed Asian Food supplier at Diamond Delis
July 1, 2016 - June 19, 2024Sold hot and cold food to the public. Self-managed stock replenishment and cooking of food. Maintained financial records for tax purposes. Conducted and recorded food safety tests. Generated bookings via internet searches and phone calls.
Specialist Savings Team Consultant at Lloyds Banking Group, Birmingham Midshires
January 1, 2010 - July 31, 2016Handled inbound customer service, sales retention, and offered alternative savings products. Dealt with customer complaints and adhered to banking legislation. Continuously engaged in training and development. Worked towards quarterly and annual sales and telephony targets for AA savings and SAGA savings products.
Customer Service Agent at Birmingham Midshires
June 1, 2006 - January 31, 2010Managed inbound customer service calls handling complaints and generating sales leads. Worked within a team to meet tight targets. Participated in regular training and development.
Outbound Telesales Representative (Part Time) at Echo Management Services
March 1, 2006 - June 30, 2006Worked in an outbound call centre selling insurance policies following FSA regulations in a strict sales targeted environment.
Delivery / Collection Driver (Part time) at Royal Mail
November 1, 2005 - January 31, 2006Handled and transferred internal mail between banks and building societies, working to strict deadlines.
Sales Assistant (Part Time evenings) at Makro
December 1, 2004 - October 31, 2005Sales advisor in the electrical department of a wholesale supplier to professionals.
Business Partner (Part Time) at Chain Balloons and Wedding Planning Services
August 1, 2004 - December 31, 2010Managed all aspects of the business including marketing, production, sales, accounting, and administrative duties specializing in helium balloons, party services, and wedding planning.
Sales Account Manager at Marcegaglia (UK) Ltd
July 1, 1997 - July 31, 2004Handled office-based and external sales working to targets. Generated new business and maintained existing customers. Used ICT tools including Word, Excel, and email along with general administrative duties. The company specialized in steel tube manufacturing for UK and European markets.
Senior Sales Clerk at Monmore Tubes
November 1, 1988 - June 30, 1997Serviced key customers and developed new customers in a precision steel tube manufacturing business supplying UK and export markets. Responsibilities included filing and administration.
Telesales Clerk at FC Goodall Ltd
September 1, 1986 - November 30, 1988Performed telesales duties for two years at a fruit and vegetable supplier servicing hotels, canteens, and businesses.
Self-employed – Indian Food Business Owner at Diamond Deli’s
July 1, 2016 - June 19, 2024Responsibilities include selling hot and cold food to the public, stock organisation and replenishment, bookkeeping of financial records, and calculating tax for self-assessments.
Specialist Savings Team Consultant at Lloyds Banking Group Birmingham
January 1, 2010 - July 1, 2016Handled inbound customer sales retention, managed customer complaints, adhered to banking legislation training and development, reached quarterly and annual targets for telephony statistics, and worked for AA and SAGA Savings.
Business Partner at Chain Balloons Wedding Planning Service
August 1, 2004 - December 31, 2010Managed marketing, sales assistance, accounting, and administrative duties.
Customer Service Agent at Chain Balloons Wedding Planning Service
June 1, 2006 - January 1, 2010Handled customer complaints, generated leads, worked as part of a team to meet targets, and undertook training and development opportunities.
Outbound Telesales Representative at Echo Management Services
March 1, 2006 - June 1, 2006Sold insurance policies, worked in compliance with FSA regulations, and worked to targets.
Delivery & Collection Driver at Royal Mail Wednesbury
November 1, 2005 - January 31, 2006Handled and transferred mail between banks and building societies while working to tight deadlines.
Sales Assistant at Markro
December 1, 2004 - October 31, 2005Responsibilities included electrical sales and communication with wholesalers and professionals.
Sales Account Manager at Marcegalia Ltd
July 1, 1997 - July 31, 2004Worked to sales targets, generated new business, maintained existing customers, handled general admin with ICT such as Word and Excel, and communicated with customers internationally.
Senior Salesclerk at Monmore Tubes
September 1, 1986 - June 30, 1997Served customers, obtained new customers, and performed filing and administrative work.
Self-employed – Indian Food Business Owner at Diamond Deli’s
July 1, 2016 - June 20, 2024Owner and operator of an Indian food business, responsible for selling hot and cold food to the public, organizing stock and replenishment, bookkeeping of financial records, and calculating tax for self-assessments.
Specialist Savings Team Consultant at Lloyds Banking Group
January 1, 2010 - July 1, 2016Handled inbound customer sales retention, dealt with customer complaints, adhered to banking legislation and training requirements, and met quarterly and annual targets related to telephony statistics while working with AA and SAGA Savings.
Business Partner at Chain Balloons Wedding Planning Service
August 1, 2004 - December 31, 2010Managed marketing, sales assistance, accounting, and administrative duties as part of the business partnership.
Customer Service Agent at Chain Balloons Wedding Planning Service
June 1, 2006 - January 1, 2010Handled customer complaints, generated leads, collaborated to meet targets, and undertook various training and development opportunities.
Outbound Telesales Representative at Echo Management Services
March 1, 2006 - June 1, 2006Sold insurance policies including Accident Death and serious illness cash plans, operating under FSA regulations to meet targets.
Delivery & Collection Driver at Royal Mail Wednesbury
November 1, 2005 - January 31, 2006Handled and transferred mail between banks and building societies while working to tight deadlines.
Evenings Sales Assistant at Markro
December 1, 2004 - October 31, 2005Assisted in electrical sales and communicated with wholesalers and professionals.
Sales Account Manager at Marcegalia Ltd
July 1, 1997 - July 1, 2004Worked to sales targets, generated new business, maintained existing customers, managed general administration using ICT tools including Word and Excel, and liaised with international customers.
Senior Salesclerk at Monmore Tubes
September 1, 1986 - June 30, 1997Served customers, acquired new customers, and handled filing and administrative tasks.
Self-employed – Indian Food Business Owner at Diamond Deli’s
July 1, 2016 - June 6, 2024Selling hot and cold food to the public. Managing stock organisation and replenishment. Responsible for bookkeeping of financial records and calculating tax for self-assessments.
Specialist Savings Team Consultant at Lloyds Banking Group Birmingham
January 1, 2010 - July 31, 2016Managed inbound customer sales retention, handled customer complaints, adhered to banking legislation training and development, and met quarterly and annual telephony and sales targets while working for AA and SAGA Savings.
Business Partner at Chain Balloons Wedding Planning Service
August 1, 2004 - December 31, 2010Handled marketing management, sales assistance, and accounting and administrative duties related to wedding planning services.
Customer Service Agent at Chain Balloons Wedding Planning Service
June 1, 2006 - January 31, 2010Handled customer complaints, generated leads, participated in teamwork to meet targets, and undertook training and development opportunities.
Outbound Telesales Representative at Echo Management Services
March 1, 2006 - June 30, 2006Sold insurance policies compliant with FSA regulations and worked to meet sales targets.
Delivery & Collection Driver at Royal Mail Wednesbury
November 1, 2005 - January 31, 2006Handled and transferred mail between banks and building societies while working to tight deadlines.
Sales Assistant (Evenings) at Markro
December 1, 2004 - October 31, 2005Managed electrical sales and liaised with wholesalers and professionals.
Sales Account Manager at Marcegalia Ltd
July 1, 1997 - July 31, 2004Worked to sales targets, generated new business, maintained existing customers, handled general administration using ICT including Word and Excel, and communicated with international customers.
Senior Salesclerk at Monmore Tubes
September 1, 1986 - June 30, 1997Served customers, obtained new customers, and performed filing and administrative work.
Self-employed – Indian Food Business Owner at Diamond Deli’s
July 1, 2016 - June 7, 2024Responsible for selling hot and cold food to the public, organising and replenishing stock, bookkeeping of financial records, and calculating tax for self-assessments.
Specialist Savings Team Consultant at Lloyds Banking Group Birmingham
January 1, 2010 - July 31, 2016Handled inbound customer sales retention, customer complaints, adhered to banking legislation training and development, and worked towards quarterly and annual telephony statistics targets, focusing on AA and SAGA Savings.
Business Partner at Chain Balloons Wedding Planning Service
August 1, 2004 - December 31, 2010Involved in marketing management, sales assistance, accounting, and administrative duties.
Customer Service Agent at Chain Balloons Wedding Planning Service
June 1, 2006 - January 31, 2010Handled customer complaints, generated leads, worked in a team to meet targets, and undertook training and development opportunities.
Outbound Telesales Representative at Echo Management Services
March 1, 2006 - June 30, 2006Sold insurance policies according to FSA regulations to meet sales targets.
Delivery & Collection Driver at Royal Mail Wednesbury
November 1, 2005 - January 31, 2006Handled and transferred mail between banks and building societies, ensuring work met tight deadlines.
Evenings Sales Assistant at Markro
December 1, 2004 - October 31, 2005Worked in electrical sales and communicated with wholesalers and professionals.
Sales Account Manager at Marcegalia Ltd
July 1, 1997 - July 31, 2004Responsible for sales working to targets, generating new business, maintaining existing customers, general administration using ICT (Word, Excel), and communication with international customers.
Senior Salesclerk at Monmore Tubes
September 1, 1986 - June 30, 1997Served customers, obtained new customers, and performed filing and administrative work.
Self-employed – Indian Food Business Owner at Diamond Deli’s
July 1, 2016 - June 22, 2024Managing the Indian food business involving selling hot and cold food to the public, organising and replenishing stock, bookkeeping of financial records, and calculating tax for self-assessments.
Specialist Savings Team Consultant at Lloyds Banking Group Birmingham
January 1, 2010 - July 1, 2016Handled inbound customer sales retention, managed customer complaints, adhered to banking legislation training, met quarterly and annual telephony targets, worked with AA and SAGA Savings.
Business Partner at Chain Balloons Wedding Planning Service
August 1, 2004 - December 31, 2010Handled marketing management, sales assistance, accounting, and administrative duties in the wedding planning service business.
Customer Service Agent at Chain Balloons Wedding Planning Service
June 1, 2006 - January 1, 2010Managed customer complaints, generated sales leads, collaborated within the team to meet targets, and undertook training and development opportunities.
Outbound Telesales Representative at Echo Management Services
March 1, 2006 - June 1, 2006Sold insurance policies including Accident Death policies and serious illness cash plans in compliance with FSA regulations, with set sales targets.
Delivery & Collection Driver at Royal Mail Wednesbury
November 1, 2005 - January 31, 2006Handled and transferred mail between banks and building societies, working to tight deadlines.
Evenings Sales Assistant at Markro
December 1, 2004 - October 31, 2005Assisted with electrical sales, maintained communication with wholesalers and professionals.
Sales Account Manager at Marcegalia Ltd
July 1, 1997 - July 31, 2004Managed sales targets, generated new business, maintained existing customer relationships, completed general administrative tasks including ICT, Word and Excel, and liaised with international customers.
Senior Salesclerk at Monmore Tubes
September 1, 1986 - June 30, 1997Served customers, obtained new customers, and handled filing and administrative tasks.
Education
O level at Wednesfield High School, Lichfield Road, Wolverhampton
September 1, 1979 - July 31, 1986NCFE Level 3 at Wolverhampton College
September 1, 2011 - April 30, 2012NCFE Level 2 at Wolverhampton College
March 1, 2011 - June 30, 2011O level at Wednesfield High School
September 1, 1979 - June 30, 1984A level at Wednesfield High School
September 1, 1984 - June 30, 1986A-Levels at Wednesfield High Secondary School
September 1, 1984 - July 31, 1986GCSE at Wednesfield High Secondary School
September 1, 1984 - July 31, 1986NCFE Level 3 at Wolverhampton College
January 1, 2012 - December 31, 2012NCFE Level 2 at Wolverhampton College
January 1, 2011 - December 31, 2011A-Levels at Wednesfield High Secondary School
January 1, 1986 - December 31, 1986GCSE at Wednesfield High Secondary School
January 1, 1986 - December 31, 1986NCFE Level 3 at Wolverhampton College
January 1, 2012 - December 31, 2012NCFE Level 2 at Wolverhampton College
January 1, 2011 - December 31, 2011High School Diploma at Wednesfield High Secondary School
September 1, 1986 - July 31, 1986NCFE Level 2 at Wolverhampton College
June 1, 2011 - June 30, 2011NCFE Level 3 at Wolverhampton College
April 1, 2012 - April 30, 2012A-Levels at Wednesfield High Secondary School
September 1, 1984 - July 31, 1986A-Levels at Wednesfield High Secondary School
September 1, 1986 - July 31, 1986Qualifications
Accounts AAT level 1&2 foundation Cert - Merit
January 1, 2017 - December 31, 2017NCFE Level 2: Counselling Skills and Theory
March 1, 2011 - June 30, 2011NCFE Level 3: Counselling Skills and Theory
September 1, 2011 - April 30, 2012Food Handling and Hygiene Certificate level 2
January 1, 2015 - December 31, 2015First Aid at Work Certificate
January 1, 2000 - December 31, 2000Outstanding Customer Service Certificate
January 1, 2000 - December 31, 2000Echo Management Ltd: Training Programme in Selling Insurance Products
January 1, 2006 - December 31, 2006Becoming Self-Employed Inland Revenue 1 Day Course
January 1, 2004 - December 31, 2004Accounts AAT level 1&2 foundation Cert - Merit
January 1, 2017 - December 31, 2017NCFE Level 2: Counselling Skills and Theory
March 1, 2011 - June 30, 2011NCFE Level 3: Counselling Skills and Theory
September 1, 2011 - April 30, 2012Food Handling and Hygiene Certificate level 2
January 1, 2015 - December 31, 2015First Aid at work certificate
January 1, 2000 - December 31, 2000Outstanding Customer Service Certificate
January 1, 2000 - December 31, 2000One week training programme in selling insurance products
January 1, 2006 - January 7, 2006Becoming self-employed Inland Revenue 1 day course
January 1, 2004 - January 1, 2004Computer literacy and information technology: level 1
January 1, 2000 - December 31, 2000UAL Award in Music Performance and Production Arts Level 2
June 1, 2024 - June 1, 2024Award in Music Performing and Production Arts Level 1
July 1, 2022 - July 1, 2022Accounts AAT Level 1 & 2 Foundation Certification
December 1, 2017 - December 1, 2017Food Handling and Hygiene Certificate level 2
January 1, 2015 - January 1, 2015Echo Management Ltd training in selling insurance products
January 1, 2006 - January 7, 2006Becoming Self-Employed Inland Revenue Course
January 1, 2004 - December 31, 2004SAP Computer Systems Training
January 1, 2004 - December 31, 2004First Aid Certificate
January 1, 2000 - December 31, 2000Outstanding Customer Service Certificate
January 1, 2000 - December 31, 2000UAL Award in Music Performance and Production Arts Level 2
June 1, 2024 - June 30, 2024Award in Music Performing and Production Arts Level 1
July 1, 2022 - July 31, 2022Accounts AAT Level 1 & 2 Foundation Certification
December 1, 2017 - December 31, 2017Food Handling and Hygiene Certificate Level 2
January 1, 2015 - December 31, 2015One week training programme in selling insurance products
January 1, 2006 - December 31, 2006Becoming Self-Employed Inland Revenue Course
January 1, 2004 - December 31, 2004SAP Computer Systems Training
January 1, 2004 - December 31, 2004First Aid Certified
January 1, 2000 - December 31, 2000Outstanding Customer Service certificate
January 1, 2000 - December 31, 2000UAL Award in Music Performing and Production Arts Level 1
July 1, 2022 - July 31, 2022Accounts AAT Level 1 & 2 Foundation Certification
December 1, 2017 - December 31, 2017Food Handling and Hygiene Certificate Level 2
January 1, 2015 - December 31, 2015One week training programme in selling insurance products
January 1, 2006 - January 7, 2006Becoming Self-Employed Inland Revenue Course
January 1, 2004 - December 31, 2004SAP Computer Systems Training
January 1, 2004 - December 31, 2004First Aid Certified
January 1, 2000 - December 31, 2000Outstanding Customer Service certificate
January 1, 2000 - December 31, 2000UAL Award in Music Performance and Production Arts Level 1
July 1, 2022 - July 31, 2022Accounts AAT Level 1 & 2 Foundation Certification
December 1, 2017 - December 31, 2017NCFE Level 3: Counselling Skills and Theory
April 1, 2012 - April 30, 2012NCFE Level 2: Counselling Skills and Theory
June 1, 2011 - June 30, 2011Computer Literacy and Technology Level 1
September 1, 1996 - September 30, 1996Food Handling and Hygiene Certificate level 2
January 1, 2015 - December 31, 2015Echo Management Ltd: Training Programme in Selling Insurance Products
January 1, 2006 - December 31, 2006Becoming Self-Employed Inland Revenue Course
January 1, 2004 - December 31, 2004SAP Computer Systems Training
January 1, 2004 - December 31, 2004First Aid Certified
January 1, 2000 - December 31, 2000Outstanding Customer Service Certificate
January 1, 2000 - December 31, 2000UAL Award in Music Performing and Production Arts Level 1
July 1, 2022 - July 31, 2022Accounts AAT Level 1 & 2 Foundation Certification
December 1, 2017 - December 31, 2017NCFE Level 3: Counselling Skills and Theory
April 1, 2012 - April 30, 2012NCFE Level 2: Counselling Skills and Theory
June 1, 2011 - June 30, 2011Food Handling and Hygiene Certificate level 2
January 1, 2015 - December 31, 2015Echo Management Ltd training programme in insurance products selling
January 1, 2006 - January 7, 2006Becoming Self-Employed Inland Revenue Course
January 1, 2004 - December 31, 2004SAP Computer Systems Training
January 1, 2004 - December 31, 2004First Aid Certified
January 1, 2000 - December 31, 2000Outstanding Customer Service certificate
January 1, 2000 - December 31, 2000Industry Experience
Retail, Financial Services, Wholesale & Distribution, Consumer Goods, Transportation & Logistics, Manufacturing, Other, Media & Entertainment, Travel & Hospitality, Professional Services, Education
Skills
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
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