Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
Language
Croatian
Fluent
English
Fluent
German
Beginner
Work Experience
Business Demand Management Intern at MM Group, Vienna
May 31, 2024 - August 1, 2025Developed Power BI reports and documentation to support business operations across two European production plants. Supported ERP system rollout by gathering report-related requirements from business users and translating them into technical solutions. Conducted data analysis and cleansing in Excel/Power BI to ensure high data quality and performance. Led internal Power BI training sessions and created user-friendly dashboards to improve report adoption and usability. Proposed improvements for existing reporting systems to optimize efficiency and reduce data redundancy.
Marketing Assistant at SquareOne Coworking, Zagreb
August 31, 2022 - August 1, 2025Planned and executed events to boost brand visibility and increase coworking space usage. Managed Google Search & Display Ads to drive office rental. Developed targeted content and tracked engagement data to improve event attendance and online reach. Designed a social media strategy based on performance metrics and audience insights.
Customer Care Intern at FOREO Adria, Zagreb
August 31, 2021 - August 1, 2025Evaluated global customer survey results and analyzed customer feedback data. Managed customer reviews across multiple platforms. Responded to feedback to maintain brand reputation. Resolved logistics and product-related issues. Ensured data accuracy throughout the buying process.
Accounting Intern at BDO Croatia, Zagreb
March 31, 2021 - August 1, 2025Ensured accuracy of financial data through reconciliation and supported data entry for monthly reporting and analysis. Performed bank reconciliations, cost analysis, and payroll accounting for 15+ clients. Processed incoming and outgoing invoices.
Telesales Agent at A1 Croatia
August 31, 2019 - August 1, 2025Handled inbound and outbound calls for mobile and fixed services. Maintained records in internal CRM systems. Tracked personal KPIs and learned how data supports sales performance. Resolved customer complaints and ensured satisfaction.
Education
M.Sc. at Wirtschaftsuniversität Wien (WU)
October 1, 2022 - October 31, 2024B.Sc. at RIT Croatia (International campus of Rochester Institute of Technology, NY), Zagreb
September 1, 2018 - May 31, 2022Qualifications
Digital Marketing Certificate by Brainnest
May 1, 2023 - July 12, 2023Process Analyst Certificate by SAP Signavio
January 10, 2024 - January 16, 2026Lean Management Certificate by KAIZEN Institute
May 20, 2023 - October 30, 2025Outstanding Undergraduate Scholar Award by Rochester Institute of Technology
May 16, 2022 - May 16, 2022Industry Experience
Manufacturing, Consumer Goods, Professional Services, Retail, Travel & Hospitality
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
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