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I am a dedicated and results-driven Product & Customer Support Specialist with 5 years of experience delivering exceptional customer service. I have a proven track record of resolving complex issues and ensuring customer satisfaction. I'm passionate about leveraging my skills and expertise in problem-solving to provide outstanding service. Currently, I am working remotely as a Production Assistant for Foxon Media, where I assist in video production planning and execution. I thrive in fast-paced environments and enjoy collaborating with teams to deliver projects on time and to a high standard.…I am a dedicated and results-driven Product & Customer Support Specialist with 5 years of experience delivering exceptional customer service. I have a proven track record of resolving complex issues and ensuring customer satisfaction. I'm passionate about leveraging my skills and expertise in problem-solving to provide outstanding service. Currently, I am working remotely as a Production Assistant for Foxon Media, where I assist in video production planning and execution. I thrive in fast-paced environments and enjoy collaborating with teams to deliver projects on time and to a high standard.

Arslan Ali

Production Assistant, Post-Production, Production Coordinator, +2

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I am a dedicated and results-driven Product & Customer Support Specialist with 5 years of experience delivering exceptional customer service. I have a proven track record of resolving complex issues and ensuring customer satisfaction. I'm passionate about leveraging my skills and expertise in problem-solving to provide outstanding service. Currently, I am working remotely as a Production Assistant for Foxon Media, where I assist in video production planning and execution. I thrive in fast-paced environments and enjoy collaborating with teams to deliver projects on time and to a high standard.…I am a dedicated and results-driven Product & Customer Support Specialist with 5 years of experience delivering exceptional customer service. I have a proven track record of resolving complex issues and ensuring customer satisfaction. I'm passionate about leveraging my skills and expertise in problem-solving to provide outstanding service. Currently, I am working remotely as a Production Assistant for Foxon Media, where I assist in video production planning and execution. I thrive in fast-paced environments and enjoy collaborating with teams to deliver projects on time and to a high standard.

Available to hire

I am a dedicated and results-driven Product & Customer Support Specialist with 5 years of experience delivering exceptional customer service. I have a proven track record of resolving complex issues and ensuring customer satisfaction. I’m passionate about leveraging my skills and expertise in problem-solving to provide outstanding service.

Currently, I am working remotely as a Production Assistant for Foxon Media, where I assist in video production planning and execution. I thrive in fast-paced environments and enjoy collaborating with teams to deliver projects on time and to a high standard.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Urdu

Fluent

Work Experience

Production Assistant at Foxon Media

June 1, 2024 - June 6, 2024

Assisted in pre-production planning including scheduling, script coordination, and organizing equipment for video shoots. Provided on-set support handling lighting, sound, and camera setup under tight deadlines. Collaborated with directors, producers, and team members to facilitate smooth production processes. Coordinated logistics for cast and crew including travel and accommodations. Maintained production schedules and tracked progress to address potential delays. Ensured compliance with industry standards and safety protocols. Assisted with content review and final quality control checks before broadcast or online release.

Client Onboarding Specialist at Rruust

January 10, 2022 - May 28, 2024

Onboarded and guided new clients through the full onboarding lifecycle ensuring seamless setup and configuration of services. Coordinated with sales, IT, and compliance departments to streamline processes and eliminate delays. Built strong client relationships as primary contact during account setup. Conducted KYC and AML checks for regulatory compliance. Created onboarding documentation and client records for audits. Delivered training and walkthroughs to improve product adoption and client satisfaction. Monitored KPIs contributing to a 25% reduction in onboarding time. Resolved client issues proactively ensuring smooth transitions. Improved satisfaction scores by streamlining communication and follow-up protocols.

Retention and Relationship Management at leverage CRM

June 20, 2018 - December 31, 2021

Developed and executed client retention strategies leading to a 20–30% reduction in customer churn. Maintained and deepened relationships with key clients by delivering proactive, personalized service. Acted as a trusted advisor identifying upsell and cross-sell opportunities. Conducted client satisfaction reviews and feedback sessions to improve service delivery. Collaborated with sales, support, and product teams to ensure smooth client experiences. Used CRM tools like Salesforce, HubSpot, and Zoho to manage interactions and retention metrics. Led onboarding sessions and engagement initiatives to maximize client value. Identified at-risk accounts and implemented targeted retention plans. Delivered quarterly business reviews resulting in increased client trust and contract renewals. Recognized multiple times as "Employee of the Month" for performance.