I'm an IT professional with 10+ years of experience in IT support, project implementation, and field service across MSP and in-house environments. Based in Kildare, Ireland, I have international experience in Canada and Australia, delivering solutions, managing infrastructure, and supporting end users in fast-paced, high-demand settings. I excel at end-to-end IT delivery—patch management, deployments, incident response, and user training—and I enjoy turning complex technology into practical, user-friendly outcomes. I'm motivated by helping teams operate efficiently and by staying ahead of emerging technologies.…

Eoin O’Donnell

I'm an IT professional with 10+ years of experience in IT support, project implementation, and field service across MSP and in-house environments. Based in Kildare, Ireland, I have international experience in Canada and Australia, delivering solutions, managing infrastructure, and supporting end users in fast-paced, high-demand settings. I excel at end-to-end IT delivery—patch management, deployments, incident response, and user training—and I enjoy turning complex technology into practical, user-friendly outcomes. I'm motivated by helping teams operate efficiently and by staying ahead of emerging technologies.…

Available to hire

I’m an IT professional with 10+ years of experience in IT support, project implementation, and field service across MSP and in-house environments. Based in Kildare, Ireland, I have international experience in Canada and Australia, delivering solutions, managing infrastructure, and supporting end users in fast-paced, high-demand settings.

I excel at end-to-end IT delivery—patch management, deployments, incident response, and user training—and I enjoy turning complex technology into practical, user-friendly outcomes. I’m motivated by helping teams operate efficiently and by staying ahead of emerging technologies.

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Skills

Experience Level

Language

English
Fluent
Irish
Beginner

Work Experience

IT Systems Analyst at Kinross Gold Corporation
May 1, 2024 - June 18, 2024
Responsible for systems analysis and support within a major mining corporation, ensuring smooth IT operations aligned with business objectives. Tasks include system administration, infrastructure support, and project implementation.
Managed Services Consultant (Remote) at Softlanding
June 1, 2023 - June 18, 2024
Provided managed IT services and consultancy remotely to various clients, ensuring optimal system performance, security, and user support. Assisted in project implementation and technical troubleshooting.
On-Site IT Resource (Global Mining Company) at Softlanding
June 1, 2023 - November 30, 2023
Delivered on-site IT support to a global mining company, addressing technical issues, supporting end-users, and managing IT infrastructure tasks during this contract period.
Jr Project Implementation Engineer at BMC Networks
November 1, 2022 - May 31, 2023
Assisted in project implementation for network and IT infrastructure projects, providing technical support, coordinating deployments, and ensuring project milestones were met.
Level 2 Field Service Engineer at Typetec
July 1, 2022 - October 31, 2022
Provided field service and technical support at level 2, resolving hardware and software issues, performing installations and maintenance for clients in Dublin.
IT Service Desk Analyst at Jemena
November 1, 2021 - June 30, 2022
Handled IT service desk duties including incident management, user support, and escalation handling within an energy utility company in Melbourne.
IT Support Analyst (Contract) at Kings Group Transport
September 1, 2021 - November 30, 2021
Contract role delivering IT support services, troubleshooting network and system issues, and assisting with IT setups and migrations for a transport company.
IT Service Desk Analyst at Avant Mutual Group
June 1, 2021 - September 30, 2021
Provided service desk support focused on incident resolution, user assistance, and IT infrastructure support in a mutual group insurance environment.
Managed Services Support Officer at Levit8
February 1, 2021 - June 30, 2021
Delivered managed service support, monitored client environments, and ensured IT service continuity and performance for various clients.
Technical Support Consultant at CyberCX
May 1, 2020 - October 31, 2020
Responded to client technical issues, provided remote and on-site support, and contributed to improving client IT service delivery.
IT Systems Analyst at Kinross Gold Corporation
May 1, 2024 - Present
Responsible for IT systems analysis tasks including support, maintenance, and optimization of IT infrastructure. Engaged in system deployment and administration to ensure operational efficiency and disaster recovery readiness.
Managed Services Consultant at Softlanding
February 28, 2024 - July 17, 2025
Delivered managed IT services consulting on-site, providing expert support and system management to clients, including troubleshooting, system updates, and client training.
On-Site IT Resource at Softlanding
November 30, 2023 - July 17, 2025
Provided IT support services including hardware and software troubleshooting, user support, and system administration for clients on-site.
Jr Project Implementation Engineer at BMC Networks
May 31, 2023 - July 17, 2025
Assisted in project implementation including hardware installation, software configuration, and client training to ensure successful deployment of IT projects.
Level 2 Field Service Engineer at Typetec
October 31, 2022 - July 17, 2025
Provided advanced field service support including hardware repairs, network troubleshooting, and client interaction to resolve technical issues efficiently.
IT Service Desk Analyst at Jemena
June 30, 2022 - July 17, 2025
Provided frontline IT service desk support handling incident management, troubleshooting, and escalation to ensure continuous IT service availability.
IT Support Analyst at Kings Group
November 30, 2021 - July 17, 2025
Delivered IT support and troubleshooting services to end-users, conducted system upgrades, and assisted with office relocations and setups.
Managed Services Support Officer at Levit8
September 30, 2021 - July 17, 2025
Offered managed services support including proactive system monitoring, user assistance, and vendor coordination.
Technical Support Consultant at CyberCX
October 31, 2020 - July 17, 2025
Provided technical support consultancy relating to IT infrastructure, user support and security, ensuring prompt resolution of technical issues.
IT Systems Analyst at Kinross Gold Corporation
May 1, 2024 - Present
Currently working as an IT Systems Analyst, managing and analyzing IT systems to ensure operational efficiency and security.
Managed Services Consultant at Softlanding
February 28, 2024 - July 17, 2025
Provided managed IT services, ensuring on-site support, troubleshooting, and client satisfaction during contracted period.
On-Site IT Resource at Softlanding
November 30, 2023 - July 17, 2025
Delivered on-site IT support for client organizations, including system maintenance and user assistance.
Jr Project Implementation Engineer at BMC Networks
May 31, 2023 - July 17, 2025
Assisted in IT project implementation including system deployment and client training for new technologies.
Level 2 Field Service Engineer at Typetec
October 31, 2022 - July 17, 2025
Provided field IT support troubleshooting hardware and software issues, performing maintenance and upgrades.
IT Service Desk Analyst at Jemena
June 30, 2022 - July 17, 2025
Handled IT service desk operations including ticket resolution, user support, and incident management.
IT Support Analyst at Kings Group
November 30, 2021 - July 17, 2025
Supported IT infrastructure and end-users, solving technical issues and maintaining system functionality.
Managed Services Support Officer at Levit8
September 30, 2021 - July 17, 2025
Oversaw managed IT services support, coordinating issue resolution and client communication.
Technical Support Consultant at CyberCX
October 31, 2020 - July 17, 2025
Provided technical support consulting services including troubleshooting, user support, and system maintenance.
IT Systems Analyst at Kinross Gold Corporation
October 1, 2025 - October 1, 2025
Supported 1000+ users globally across mining operations; participated in system upgrades, patch management, and troubleshooting; collaborated with cross-functional teams on infrastructure projects.
Managed Services Consultant at Softlanding
February 1, 2024 - February 1, 2024
Delivered remote and on-site support for client environments; handled Office 365 administration, network troubleshooting, server maintenance; contributed to onboarding and knowledge transfer.
On-Site IT Resource at Capstone Copper (Sub Contract via Softlanding)
November 1, 2023 - November 1, 2023
Sole on-site support for end users in Vancouver as part of Manage Services contract; provided end-user training and IT documentation; supported onboarding and incident resolution.
Jr. Project Implementation Engineer at BMC Networks
May 1, 2023 - May 1, 2023
Led onboarding projects for new clients; configured Datto backup and disaster recovery; implemented Conditional Access MFA; configured Active Directory and cloud tools.
Level 2 Field Service Engineer at Typetec
October 1, 2022 - October 1, 2022
Delivered level 2 field support for enterprise clients in Dublin; maintained Windows Server environments and backup systems; scheduled on-site visits to ensure hardware patched and fully functional.
IT Service Desk Analyst at Jemena
June 1, 2022 - June 1, 2022
Resolved L1/L2 tickets in a high-volume environment; assisted with SCCM deployment and user account management.
IT Support Analyst at Kings Group
November 1, 2021 - November 1, 2021
Provided remote support to logistics personnel; maintained printer systems and internal network equipment.
Managed Services Support Officer at Levit8
September 1, 2021 - September 1, 2021
Supported SMB clients with Office 365 and endpoint management; assisted in remote onboarding and documentation.
Technical Support Consultant at CyberCX
October 1, 2020 - October 1, 2020
Delivered technical support and incident response for cybersecurity teams; assisted with network monitoring and risk mitigation.

Education

Certificate at St. Farnan's Post Primary School
January 1, 2010 - December 31, 2011
Secondary Education at Christian Brothers Secondary School
January 1, 2005 - December 31, 2010
Primary Education at Caragh Primary School
January 1, 1998 - December 31, 2005
Diploma at Level 5 Diploma – eBusiness
January 1, 2010 - December 31, 2011
Secondary Education at Secondary Education
January 1, 2005 - December 31, 2010
Primary Education at Primary Education
January 1, 1998 - December 31, 2005
Diploma at Level 5 Diploma – eBusiness
January 1, 2010 - December 31, 2011
Secondary Education at Secondary Education
January 1, 2005 - December 31, 2010
Primary Education at Primary Education
January 1, 1998 - December 31, 2005

Qualifications

Level 5 Diploma (eBusiness)
January 1, 2010 - December 31, 2011
Secondary Education
January 1, 2005 - December 31, 2010
Level 5 Diploma (eBusiness)
January 1, 2010 - December 31, 2011

Industry Experience

Agriculture & Mining, Computers & Electronics, Energy & Utilities, Transportation & Logistics, Professional Services, Manufacturing, Other, Software & Internet

Skills

Experience Level