Available to hire
I am a creative and results-driven professional with over 15 years of experience in customer-oriented roles, operational management, and entrepreneurship. I have a proven ability to develop and execute strategic digital marketing initiatives, conduct market analyses, and lead cross-functional teams to success.
With my brand Maritime Coffee Company, I spearheaded marketing strategies that established a strong brand identity and attracted hundreds of franchise offers. I am passionate about using data-driven insights and innovative ideas to drive brand growth, customer engagement, and organizational success.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Turkish
Fluent
German
Intermediate
Work Experience
Rider at Flink
February 1, 2025 - June 7, 2025Ensured 98% on-time delivery rates in a high-volume urban logistics environment. Developed adaptive problem-solving skills for dynamic route challenges.
Digital Marketing Intern at Wandar
January 1, 2025 - June 7, 2025Assisted in executing digital marketing campaigns while using tools like Jira, improving brand visibility and engagement. Conducted competitor analysis to refine content strategies and improve SEO rankings. Managed social media accounts, increasing reach and customer interaction.
Warehouse Associate at Amazon GMBH
September 1, 2024 - January 31, 2025Gained insights into operational efficiency and teamwork while being part of one of the world's largest and most innovative companies.
Managing Director and Founder at Maritime Coffee Company
November 1, 2021 - September 30, 2024Directed a customer-focused café, prioritizing service quality and customer satisfaction, leading to a significant increase in repeat customers. Spearheaded customer-focused digital marketing strategies, leading to a 4x increase in revenue and doubled capacity, enhancing brand recognition and generating hundreds of franchise offers. Developed innovative promotional campaigns boosting customer engagement and loyalty. Conducted market and competitive analyses to identify growth opportunities. Provided strategic oversight to a team of 27 employees, maximizing overall productivity by 90%. Implemented sustainable design using reclaimed ship components, gaining international recognition. Cultivated positive work culture and prioritized staff development, leading to prestigious coffee quality awards in Turkey.
Cabin Chief at Lufthansa subsidiary SunExpress
May 1, 2014 - April 30, 2023Developed understanding of German work culture during a 9-year tenure. Trained over 100 junior cabin crew members focusing on safety, service excellence, and crisis management. Led initiatives to enhance customer experience aligned with brand values. Contributed to Turkey's and Europe's safest airline status. Promoted due to excellence in client service and problem-solving during high-pressure situations. Coordinated with diverse teams for efficient operations and quality service delivery.
Intern at Pratt & Whitney- Sales Department
June 1, 2013 - September 30, 2013Contributed to high-level sales and customer management initiatives within aerospace environment. Supported aerospace sales strategies and client retention for Turkish Airlines.
Instructor at Space Camp Turkey
January 1, 2014 - May 31, 2014Mentored 100+ youth in leadership and STEM through immersive simulations. Inspired children from diverse backgrounds to explore careers in space and technology.
Bartender at Cafe del Mundo
September 1, 2013 - May 31, 2014Delivered exceptional service, exceeding client expectations and receiving positive feedback to sustain business prestige.
Junior Event Organizer at AliÖzgür Production
September 1, 2012 - April 30, 2013Managed event planning and execution from concept to completion handling multiple tasks to ensure seamless workflows and success.
Operation Manager at Beyaz Köşk
April 1, 2012 - September 30, 2012Transformed venue into a thriving hub for business growth and improved foot traffic.
Pollster, Data & Analytics at KONDA
April 1, 2013 - June 30, 2013Built strong relationships through effective communication with diverse individuals, elevating engagement while respecting perspectives.
Sales Support Personnel at L.C.W.
June 1, 2007 - September 30, 2007Supported sales department by assisting key initiatives to exceed sales targets and augment profitability.
Rider at Flink
February 1, 2025 - June 20, 2025Ensured 98% on-time delivery rates in a high-volume urban logistics environment and developed adaptive problem-solving skills for dynamic route challenges.
Digital Marketing Intern at Wandar
January 1, 2025 - June 20, 2025Assisted in executing digital marketing campaigns using tools like Jira, improving brand visibility and engagement. Conducted competitor analysis to refine content strategies and improve SEO rankings. Managed social media accounts, increasing reach and customer interaction.
Warehouse Associate at Amazon GMBH
September 1, 2024 - January 31, 2025Gained insights into operational efficiency and teamwork as part of one of the world's largest and most innovative companies.
Managing Director and Founder at Maritime Coffee Company
November 1, 2021 - September 30, 2024Directed a customer-focused café prioritizing service quality and customer satisfaction, which led to a significant increase in repeat customers. Spearheaded digital marketing strategies resulting in 4x revenue increase, doubling capacity, and enhanced brand recognition attracting hundreds of franchise offers. Developed promotional campaigns boosting engagement and loyalty. Conducted market and competitive analyses for growth opportunities. Provided strategic guidance to a team of 27 employees, maximizing productivity by 90% and maintaining high customer service standards. Implemented sustainable design repurposing 80% of the café’s interior, earning international recognition including a French TV feature. Cultivated positive work culture and staff development, enhancing customer loyalty and winning prestigious coffee quality awards in Turkey.
Cabin Chief at SunExpress
May 1, 2014 - April 30, 2023Developed a deep understanding of German work culture through a 9-year tenure at SunExpress, a Lufthansa joint venture known for stringent safety standards and customer service excellence. Trained over hundreds of junior cabin crew members focusing on safety, service excellence, and crisis management. Led initiatives to enhance customer experiences aligned with brand values and global clientele expectations. Contributed to Turkey's safest airline and Europe's fourth safest airline success. Promoted from Crew Member to Cabin Chief for excellence in client service and problem-solving during high-pressure situations. Coordinated teams across safety, service, and customer relations ensuring efficient operations aligned with company standards.
Intern at Pratt & Whitney- Sales Department
June 1, 2013 - September 30, 2013Supported high-level sales and customer management initiatives within the aerospace environment, learning industry standards for project planning, sales, and client engagement. Supported aerospace sales strategies and client retention initiatives for Turkish Airlines.
Instructor at Space Camp Turkey
January 1, 2014 - May 31, 2014Mentored over 100 youth in leadership and STEM through immersive simulations. Encouraged children from diverse backgrounds to explore and pursue space and technological careers.
Bartender at Cafe del Mundo
September 1, 2013 - May 31, 2014Delivered exceptional customer service, consistently exceeding client expectations and sustaining long-term business prestige.
Junior Event Organizer at AliÖzgür Production
September 1, 2012 - April 30, 2013Managed all aspects of event management including planning, executing, and regulating seamless workflows for successful events.
Operation Manager at Beyaz Köşk
April 1, 2012 - September 30, 2012Transformed the venue into a thriving hub for students and locals, expanding business growth and improving foot traffic.
Rider at Flink
February 1, 2025 - June 21, 2025Ensured 98% on-time delivery rates in a high-volume urban logistics environment. Developed adaptive problem-solving skills for dynamic route challenges.
Digital Marketing Intern at Wandar
January 1, 2025 - June 21, 2025Assisted in executing digital marketing campaigns using tools like Jira, improving brand visibility and engagement. Conducted competitor analysis to refine content strategies and improve SEO rankings. Managed social media accounts, increasing reach and customer interaction.
Warehouse Associate at Amazon GMBH
September 1, 2024 - January 31, 2025Gained insights into operational efficiency and teamwork while being part of one of the world's largest and most innovative companies.
Managing Director and Founder at Maritime Coffee Company
November 1, 2021 - September 30, 2024Directed a customer-focused café prioritizing service quality and customer satisfaction resulting in a significant increase in repeat customers. Spearheaded digital marketing strategies leading to a 4x increase in revenue and increased brand recognition, resulting in hundreds of franchise offers. Developed promotional campaigns boosting customer engagement and loyalty. Conducted market and competitive analyses to identify growth opportunities. Led a team of 27 employees, maximizing productivity by 90% while maintaining high customer service standards. Implemented sustainable design using reclaimed ship components, earning international recognition including French television coverage. Cultivated a positive work culture, resulting in prestigious awards for exceptional coffee quality.
Cabin Chief at Lufthansa subsidiary SunExpress
May 1, 2014 - April 30, 2023Developed a deep understanding of German work culture through a 9-year tenure at SunExpress, known for stringent safety standards and customer service excellence. Trained over hundreds of junior cabin crew members focusing on safety, service excellence, and crisis management. Led initiatives to enhance customer experience aligned with brand values. Contributed to the success of Turkey's safest airline and Europe's 4th safest airline. Promoted from Crew Member to Cabin Chief for excellence in client service and problem-solving under pressure. Coordinated cross-team operations to ensure efficiency and adherence to standards.
Intern at Pratt & Whitney- Sales Department
June 1, 2013 - September 30, 2013Supported high-level sales and customer management initiatives in the aerospace environment. Learned industry standards for project planning, sales, and client engagement. Supported aerospace sales strategies and client retention initiatives for Turkish Airlines.
Instructor at Space Camp Turkey
January 1, 2014 - May 31, 2014Mentored over 100 youth in leadership and STEM through immersive simulations. Encouraged children from diverse backgrounds to explore and pursue careers in space and technology.
Bartender at Cafe del Mundo
September 1, 2013 - May 31, 2014Delivered exceptional client service consistently exceeding expectations, resulting in positive feedback and sustained business prestige.
Junior Event Organizer at AliÖzgür Production
September 1, 2012 - April 30, 2013Managed event planning and execution including multitasking to ensure seamless workflows and successful events.
Operation Manager at Beyaz Köşk
April 1, 2012 - September 30, 2012Transformed the venue into a thriving hub for students and locals, expanding business growth and improving foot traffic.
Pollster, Data & Analytics at KONDA
April 1, 2013 - June 30, 2013Built strong relationships by effectively communicating and connecting with individuals from diverse backgrounds to elevate engagement while respecting varying perspectives.
Sales Support Personnel at L.C.W.
June 1, 2007 - September 30, 2007Supported sales department initiatives helping to exceed sales targets and augment profitability.
Education
Associate in Agriculture at Anadolu University
September 1, 2018 - June 30, 2020Associate in Agriculture at Anadolu University
September 1, 2018 - June 30, 2020Bachelor of Science in Economics at Dokuz Eylul University
September 1, 2010 - June 30, 2014Bachelor of Science in Physics at Dokuz Eylul University
September 1, 2008 - June 30, 2010Associate at Anadolu University
September 1, 2018 - June 30, 2020Bachelor of Science at Dokuz Eylul University
September 1, 2010 - June 30, 2014Bachelor of Science at Dokuz Eylul University
September 1, 2008 - June 30, 2010Qualifications
Certified by Google for Project Management
January 1, 2024 - December 31, 2024Certified by Coursera for Salesforce Sales Operations
February 27, 2025 - February 27, 2025Digital World; Professional Skills (IBM Certification)
November 4, 2024 - November 4, 2024Project Management Fundamentals (IBM Certification)
December 27, 2024 - December 27, 2024Data Fundamentals (IBM Certification)
January 2, 2025 - January 2, 2025Exploring Emerging Tech (IBM Certification)
January 2, 2025 - January 2, 2025Certified by ReDI School for Agile Basics
October 25, 2024 - October 25, 2024Certified by SunExpress with Recurrent Trainings
January 1, 2023 - December 31, 2023Creative Communication Course Completion
September 3, 2024 - December 12, 2024Foundations of Project Management (Google Coursera)
September 25, 2024 - September 25, 2024Agile Basics Workshop (ReDI School)
October 25, 2024 - October 25, 2024Agile Basics II | SCRUM With Lego Workshop (ReDI School)
November 22, 2024 - November 22, 2024Certified by Google for Project Management
January 1, 2024 - December 31, 2024Certified by Coursera for Salesforce Sales Operations
February 27, 2025 - February 27, 2025IBM Certificate: Digital World; Professional Skills
November 4, 2024 - November 4, 2024IBM Certificate: Project Management Fundamentals
December 27, 2024 - December 27, 2024IBM Certificate: Data Fundamentals
January 2, 2025 - January 2, 2025IBM Certificate: Exploring Emerging Tech
January 2, 2025 - January 2, 2025Certificate of Participation: Creative Communication, ReDI School of Digital Integration
September 3, 2024 - December 12, 2024Certificate of Completion: Agile Basics Workshop, ReDI School of Digital Integration
October 25, 2024 - October 25, 2024Certificate of Completion: Agile Basics II | SCRUM With Lego Workshop, ReDI School of Digital Integration
November 22, 2024 - November 22, 2024Project Management (Google)
September 1, 2024 - December 31, 2024Salesforce Sales Operations (Coursera)
February 27, 2025 - February 27, 2025Working in a Digital World: Professional Skills
November 4, 2024 - November 4, 2024Project Management Fundamentals (IBM SkillsBuild)
December 27, 2024 - December 27, 2024Data Fundamentals (IBM SkillsBuild)
January 2, 2025 - January 2, 2025Explore Emerging Tech (IBM SkillsBuild)
January 2, 2025 - January 2, 2025Creative Communication
September 3, 2024 - December 12, 2024Agile Basics Workshop
October 25, 2024 - October 25, 2024Agile Basics II | SCRUM With Lego Workshop
November 22, 2024 - November 22, 2024Certified by SunExpress (Recurrent Trainings including Sales Techniques, Communication Skills, First Aid, Safety)
January 1, 2023 - December 31, 2023Industry Experience
Travel & Hospitality, Retail, Transportation & Logistics, Education, Professional Services, Consumer Goods, Non-Profit Organization
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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