Joanna Franciska Del Olmo Hernandez
I am a highly versatile and dynamic professional with a strong background in corporate environments, currently working as a trainer for new hires and upskilling long-term employees.
About
I am a highly versatile and dynamic professional with a strong background in corporate environments, currently working as a trainer for new hires and upskilling long-term employees. Skilled in cross-departmental and international communication, with proven organizational and interpersonal strengths. Trilingual in German, Croatian, and English. Alongside corporate experience, I bring a rich background in the entertainment industry, including professional dance, choreography, and show production. I have led cabaret productions, created tailored experiences as a Guest Relations Officer for VIP clients, and conducted dance, Pilates, and language lessons for both adults and children.
My work is driven by a deep commitment to people development, creativity, and continuous learning. Experienced in team leadership, I thrive in collaborative, fast-paced environments and adapt quickly to new challenges.
- 12 years' experience
- Joined June 2025
Languages
- GermanAdvanced
- EnglishAdvanced
- CroatianFluent
Industry experience
- Media & Entertainment
- Education
- Travel & Hospitality
- Professional Services
- Energy & Utilities
- Retail
Work experience· 20 roles
Designed and delivered training programs for new hires and ongoing employee development. Created tailored training materials adapted to roles and teams. Facilitated workshops and one-on-one coaching focused on customer service, sales skills, and system proficiency. Coordinated training schedules and activities ensuring maximum participation and smooth execution. Acted as communication bridge between teams and management across Germany, Croatia, and Romania. Collaborated with department heads to assess training needs and improve team performance. Monitored trainee progress and provided feedback supporting continuous learning. Promoted cross-departmental knowledge sharing and fostered collaborative work environments. Utilized digital platforms to deliver both in-person and remote training sessions.
Provided full customer support in German, assisting with billing, contracts, and energy service inquiries. Guided German-speaking clients through tailored product and service options, managing sales and onboarding. Resolved service issues and complaints with solution-oriented approach ensuring high satisfaction. Coordinated with internal departments to resolve technical or account-related concerns efficiently. Regularly achieved and exceeded service goals through strong communication. Worked confidently with SAP IS-U, Salesforce, CRM systems, Excel, Jira, Outlook, and Microsoft Teams for operations and reporting. Maintained accurate documentation adhering to policies and data protection standards.
Designed and delivered training programs for new hires and ongoing employee development. Created tailored training materials for different roles and teams. Facilitated workshops and one-on-one coaching on customer service, sales skills, and system proficiency. Coordinated training schedules ensuring smooth execution and participation. Acted as communication bridge between teams and management in Germany, Croatia, and Romania. Collaborated with department heads to assess needs and improve performance. Monitored trainee progress and provided feedback encouraging continuous learning. Promoted cross-department knowledge sharing and fostered a collaborative environment. Utilized digital platforms for in-person and remote training sessions.
Education
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