Available to hire
I am a highly versatile and dynamic professional with a strong background in corporate environments, currently working as a trainer for new hires and upskilling long-term employees. Skilled in cross-departmental and international communication, with proven organizational and interpersonal strengths. Trilingual in German, Croatian, and English. Alongside corporate experience, I bring a rich background in the entertainment industry, including professional dance, choreography, and show production. I have led cabaret productions, created tailored experiences as a Guest Relations Officer for VIP clients, and conducted dance, Pilates, and language lessons for both adults and children.
My work is driven by a deep commitment to people development, creativity, and continuous learning. Experienced in team leadership, I thrive in collaborative, fast-paced environments and adapt quickly to new challenges.
Experience Level
Intermediate
Intermediate
Language
German
Advanced
English
Advanced
Croatian
Fluent
Work Experience
Waitress at Havana Beach Bar
January 1, 2012 - December 31, 2015Independently managed daily bar operations including preparing drinks and cocktails. Handled full table service and customer care in a high-traffic, fast-paced environment. Operated the cash register and managed daily financial transactions. Maintained cleanliness, restocking, and inventory control. Built strong rapport with regular guests, ensuring repeat business and positive guest experiences. Demonstrated multitasking, time management, and problem-solving under pressure.
German language tutor
January 1, 2015 - December 31, 2022Delivered private and group German lessons to all age groups, both online and in person. Taught German to Croatian and English speakers, adapting lessons to each language background. Provided one-on-one online tutoring in Business German for professionals for over a year. Created engaging lesson plans with customized materials and interactive activities. Focused on practical communication skills for everyday use and professional settings. Monitored student progress and adjusted teaching methods to support individual learning goals.
Translator
January 1, 2017 - June 6, 2024Translated a wide range of content including menus, children’s books, articles, seminars, and official documents. Adapted websites and marketing materials to ensure accurate and culturally appropriate language. Maintained tone, style, and meaning across German, Croatian, and English languages. Ensured high-quality, deadline-driven delivery with attention to detail and clarity. Collaborated with clients to understand context, target audience, and content goals.
Entertainer | Choreographer | Dancer | Guest Relations Officer | Trainer | Team Leader at Arena Hospitality Group
January 1, 2014 - December 31, 2023Led a multicultural entertainment team, overseeing daily schedules, rehearsals, and performance quality. Served as Guest Relations Officer, handling VIP guest requests and organizing personalized experiences. Designed and conducted onboarding and skills training for new team members across various roles. Created and implemented diverse entertainment programs for guests. Choreographed and performed in professional shows; served as lead dancer and dance school instructor for guests and staff. Organized workshops, sports activities and fitness classes including dance and Pilates. Provided babysitting services and coordinated children's activities. Developed promotional content and acted as a company PR representative. Acted as a tour guide offering multilingual support. Collaborated with other departments to ensure smooth event execution.
Customer Service Representative at Transcom
January 1, 2020 - December 31, 2023Delivered prompt and professional customer support exclusively via live chat in English and German. Handled inquiries related to payments, refunds, orders, account issues, and product information. Maintained high standard of written communication ensuring clarity, tone, and brand consistency. Collaborated with internal teams to resolve escalated cases efficiently. Logged and tracked customer interactions accurately. Adhered to GDPR and compliance policies while managing sensitive information. Met KPIs for response time, resolution time, and customer satisfaction.
Dancer | Dance teacher| Choreographer at Freelance
January 1, 2022 - June 6, 2024Performed in a variety of stage shows, cabarets, and events with diverse dance styles. Taught dance classes to children and adults, tailored to different skill levels. Choreographed routines for performances, workshops, competitions, and music videos. Organized classes and creative workshops promoting movement, confidence, and self-expression. Managed small performance groups and helped organize events and showcases. Created a fun and supportive learning environment, often working with mixed-language groups.
Pilates instructor | Dance workout instructor at Feel Good Centar
January 1, 2022 - June 6, 2024Led group classes in Pilates, dance fitness, and body conditioning for clients of various ages and fitness levels. Created dynamic workouts combining strength, flexibility, mobility and coordination. Focused on proper technique, posture, and injury prevention with modifications for all abilities. Built strong rapport with clients creating motivating and welcoming environment. Designed class plans matching different fitness goals. Promoted body awareness and overall wellness through mindful movement. Taught in German, Croatian and English to a diverse, international client base.
Brand Ambassador at SWY Brand
January 1, 2023 - June 6, 2024Represented the SWY brand at promotional events. Engaged with customers delivering product information and answering questions professionally. Demonstrated product features encouraging purchase decisions. Collected customer feedback supporting marketing strategies and product improvements. Built positive event attendee relationships ensuring memorable brand experience. Coordinated with marketing and sales teams to align promotional activities. Created promotional videos and social media posts.
Customer Service & Sales representative at E.ON Digital Dialog
January 1, 2024 - June 6, 2024Provided customer support in German for billing, contracts, and energy service inquiries. Guided German-speaking clients through product and service options, handling sales and onboarding. Resolved service issues with solution-oriented approach ensuring high satisfaction. Coordinated with internal departments to resolve technical and account concerns efficiently. Regularly met and exceeded service goals through strong communication. Worked with SAP IS-U, Salesforce, CRM systems, Excel, Jira, Outlook, and Microsoft Teams. Maintained accurate documentation adhering to policies and data protection standards.
Trainer at E.ON Digital Dialog d.o.o.
January 1, 2024 - June 6, 2024Designed and delivered training programs for new hires and ongoing employee development. Created tailored training materials for different roles and teams. Facilitated workshops and one-on-one coaching on customer service, sales skills, and system proficiency. Coordinated training schedules ensuring smooth execution and participation. Acted as communication bridge between teams and management in Germany, Croatia, and Romania. Collaborated with department heads to assess needs and improve performance. Monitored trainee progress and provided feedback encouraging continuous learning. Promoted cross-department knowledge sharing and fostered a collaborative environment. Utilized digital platforms for in-person and remote training sessions.
Waitress at Havana Beach Bar
January 1, 2012 - December 31, 2015Independently managed daily bar operations, including preparing drinks and cocktails. Handled full table service and customer care in a high-traffic, fast-paced environment. Operated the cash register and managed daily financial transactions. Maintained cleanliness, restocking, and inventory control. Built strong rapport with regular guests, ensuring repeat business and positive guest experiences. Demonstrated multitasking, time management, and problem-solving under pressure.
German language tutor
January 1, 2015 - December 31, 2022Delivered private and group German lessons to all age groups, both online and in person. Taught German to Croatian and English speakers, adapting lessons to each language background. Provided one-on-one online tutoring in Business German for professionals for over a year. Created engaging lesson plans with customized materials and interactive activities. Focused on practical communication skills for everyday use and professional settings. Monitored student progress and adjusted teaching methods to support individual learning goals.
Translator
January 1, 2017 - June 1, 2024Translated a wide range of content including menus, children’s books, articles, seminars, and official documents. Adapted websites and marketing materials to ensure accurate and culturally appropriate language. Maintained tone, style, and meaning across German, Croatian, and English. Ensured high-quality, deadline-driven delivery with attention to detail and clarity. Collaborated with clients to understand context, target audience, and content goals.
Entertainer | Choreographer | Dancer | Guest Relations Officer | Trainer | Team Leader at Arena Hospitality Group
January 1, 2014 - December 31, 2023Led a multicultural entertainment team, overseeing daily schedules, rehearsals, and performance quality. Served as Guest Relations Officer, handling VIP guest requests, organizing personalized experiences, and ensuring high guest satisfaction. Designed and conducted onboarding and skills training for new team members across various roles. Created and implemented diverse daily and evening entertainment programs for guests of all ages. Choreographed and performed in professional shows; served as lead dancer and dance school instructor for guests and staff. Organized and led creative workshops, sports activities, and fitness classes including dance and Pilates. Provided babysitting services and coordinated children’s activities in a safe, engaging environment. Developed and managed promotional content and represented the company in a PR capacity. Acted as a tour guide for excursions, offering multilingual support in German, Croatian, and English. Collaborated with other departments to e
Customer Service Representative at Transcom
January 1, 2020 - December 31, 2023Delivered prompt and professional customer support exclusively via live chat in English and German. Handled high volumes of inquiries related to payments, refunds, orders, account issues, and product information. Maintained a high standard of written communication, ensuring clarity, tone, and brand consistency. Collaborated with internal teams (tech, fraud, finance) to resolve escalated or complex cases efficiently. Logged and tracked customer interactions accurately. Adhered to GDPR and Klarna’s compliance policies while managing sensitive user information. Consistently met KPIs for response time, resolution time, and customer satisfaction.
Dancer | Dance teacher | Choreographer at Freelance
January 1, 2022 - June 1, 2024Performed in a variety of stage shows, cabarets, and events, focusing on jazz, show dance, contemporary, lyrical, heels dance, and commercial styles. Taught dance classes to children and adults, adapting approaches to skill and age. Choreographed routines for performances, workshops, and competitions, aiming to enhance dancers’ strengths. Ran classes and creative workshops fostering movement, confidence, and self-expression. Managed small performance groups and organized events and showcases. Taught in Croatian and English, often with mixed-language groups. Enjoyed working with children combining dance with storytelling and with women to build confidence.
Pilates instructor | Dance workout instructor at Feel Good Centar
January 1, 2022 - June 1, 2024Led group classes in Pilates, dance fitness, and body conditioning for clients of various ages and fitness levels. Created dynamic, music-driven workouts combining strength, flexibility, mobility, and coordination. Focused on proper technique, posture, and injury prevention, offering modifications for all abilities. Created motivating and welcoming environments for regular clients. Designed plans matching different goals from low-impact to high-energy cardio sessions. Promoted body awareness and overall wellness through movement and mindful practice. Taught in German, Croatian, and English, supporting a diverse international client base.
Brand Ambassador at SWY Brand
January 1, 2023 - June 1, 2024Represented the SWY brand at promotional events. Engaged with customers, delivered product information, and answered questions professionally. Demonstrated product features and benefits encouraging trial and purchase. Collected customer feedback to support marketing strategies and product improvements. Built positive relationships with event attendees ensuring memorable brand experiences. Coordinated with marketing and sales teams to align promotional activities with brand goals. Created promotional videos and posts on Instagram.
Customer Service & Sales representative at E.ON Digital Dialog
January 1, 2024 - June 1, 2024Provided full customer support in German, assisting with billing, contracts, and energy service inquiries. Guided German-speaking clients through tailored product and service options, managing sales and onboarding. Resolved service issues and complaints with solution-oriented approach ensuring high satisfaction. Coordinated with internal departments to resolve technical or account-related concerns efficiently. Regularly achieved and exceeded service goals through strong communication. Worked confidently with SAP IS-U, Salesforce, CRM systems, Excel, Jira, Outlook, and Microsoft Teams for operations and reporting. Maintained accurate documentation adhering to policies and data protection standards.
Trainer at E.ON Digital Dialog d.o.o.
January 1, 2024 - June 1, 2024Designed and delivered training programs for new hires and ongoing employee development. Created tailored training materials adapted to roles and teams. Facilitated workshops and one-on-one coaching focused on customer service, sales skills, and system proficiency. Coordinated training schedules and activities ensuring maximum participation and smooth execution. Acted as communication bridge between teams and management across Germany, Croatia, and Romania. Collaborated with department heads to assess training needs and improve team performance. Monitored trainee progress and provided feedback supporting continuous learning. Promoted cross-departmental knowledge sharing and fostered collaborative work environments. Utilized digital platforms to deliver both in-person and remote training sessions.
Education
Bachelor's at Faculty of Humanities and Social Sciences - University in Rijeka
January 1, 2015 - December 31, 2018Bachelor's Degree at Faculty of Humanities and Social Sciences - University in Rijeka
January 1, 2015 - December 31, 2018Qualifications
Industry Experience
Media & Entertainment, Education, Travel & Hospitality, Professional Services, Energy & Utilities, Retail
Experience Level
Intermediate
Intermediate
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