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Irodi Gogichaishvili

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I'm Irodi Gogichaishvili, a Business Management graduate with experience in customer service and hospitality, including roles as a Senior Customer Service Officer for Adjaris.

About

I’m Irodi Gogichaishvili, a Business Management graduate with experience in customer service and hospitality, including roles as a Senior Customer Service Officer for Adjaris. I bring a dedicated and friendly approach to engaging with customers in both Georgian and English. My educational journey has shaped my professional skills, allowing me to navigate diverse environments and meet the needs of various clients.

  • 10 years' experience
  • Joined June 2025

Languages

  • GeorgianFluent
  • EnglishFluent
  • FrenchBeginner
  • RussianBeginner

Industry experience

  • Travel & Hospitality
  • Gaming
  • Media & Entertainment
  • Professional Services
  • Consumer Goods

Work experience· 10 roles

Senior Customer Service Officer · Adjarabet, TbilisiFeb 2022 – Jun 2024 · 2 yrs 5 mos

Delivered high-level support in a fast-paced online gaming environment. Resolved complex customer issues and ensured satisfaction. Trained and mentored junior staff to improve team efficiency.

Barista · Entree (Georgian & European Cuisine), TbilisiApr 2021 – Feb 2022 · 11 mos
Room Service Officer · Tbilisi Marriott HotelMay 2020 – Sep 2025 · 5 yrs 5 mos

Coordinated room service operations and ensured seamless delivery of meals to guests, meeting high service standards.

Waiter · Lounge TerraceMay 2020 – Present · 6 yrs 7 mos
Barista · Restaurant Yakudza, TbilisiMar 2020 – Mar 2021 · 1 yr 1 mo
Senior Customer Service Officer · AdjarisJan 2020 – Present · 6 yrs 11 mos
Barista · Coffee ShopJan 2018 – Sep 2025 · 7 yrs 9 mos
Room Service · Hotel Biltmore, TbilisiMay 2017 – Mar 2020 · 2 yrs 11 mos

Education

Bachelor's Degree · Ilia State University, Tbilisi2014 – 2020
Bachelor's Degree in Business Management · Tbilisi State University2015 – 2020

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