Available to hire
I’m Irodi Gogichaishvili, a Business Management graduate with experience in customer service and hospitality, including roles as a Senior Customer Service Officer for Adjaris. I bring a dedicated and friendly approach to engaging with customers in both Georgian and English. My educational journey has shaped my professional skills, allowing me to navigate diverse environments and meet the needs of various clients.
Experience Level
Language
Georgian
Fluent
English
Fluent
French
Beginner
Russian
Beginner
Work Experience
Waiter at Lounge Terrassa, Tbilisi
May 1, 2016 - May 31, 2017Room Service at Hotel Biltmore, Tbilisi
May 1, 2017 - March 31, 2020Provided premium service in a luxury hospitality setting. Maintained professionalism with high-end clientele.
Barista at Restaurant Yakudza, Tbilisi
March 1, 2020 - March 31, 2021Barista at Entree (Georgian & European Cuisine), Tbilisi
April 1, 2021 - February 28, 2022Senior Customer Service Officer at Adjarabet, Tbilisi
February 1, 2022 - June 1, 2024Delivered high-level support in a fast-paced online gaming environment. Resolved complex customer issues and ensured satisfaction. Trained and mentored junior staff to improve team efficiency.
Waiter at Lounge Terrace
May 1, 2020 - PresentProvided excellent customer service, managed orders and ensured a pleasant dining experience for guests.
Room Service Officer at Tbilisi Marriott Hotel
May 1, 2020 - September 8, 2025Coordinated room service operations and ensured seamless delivery of meals to guests, meeting high service standards.
Barista at Coffee Shop
January 1, 2018 - September 8, 2025Prepared and served a variety of coffee beverages, building rapport with customers and managing inventory.
Customer Service Officer at Adjaris
January 1, 2017 - September 8, 2025Handled customer queries and complaints, providing solutions and establishing a positive rapport with clients.
Senior Customer Service Officer at Adjaris
January 1, 2020 - PresentOversaw customer service team, developed training materials, and implemented effective communication strategies.
Education
Bachelor's Degree at Ilia State University, Tbilisi
September 1, 2014 - July 31, 2020Bachelor's Degree in Business Management at Tbilisi State University
January 1, 2015 - July 1, 2020Qualifications
Industry Experience
Travel & Hospitality, Gaming, Media & Entertainment, Professional Services, Consumer Goods
Experience Level
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