Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. I am a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success, specializing in quality, speed, and process optimization. I am articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses. I am diligent in listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. I solve problems quickly to retain customers and deliver a high level of service in every interaction.…I am a knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. I am a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success, specializing in quality, speed, and process optimization. I am articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses. I am diligent in listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. I solve problems quickly to retain customers and deliver a high level of service in every interaction.

TERESIA WANJIRU GICHURE





I am a knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. I am a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success, specializing in quality, speed, and process optimization. I am articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses. I am diligent in listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. I solve problems quickly to retain customers and deliver a high level of service in every interaction.…I am a knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. I am a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success, specializing in quality, speed, and process optimization. I am articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses. I am diligent in listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. I solve problems quickly to retain customers and deliver a high level of service in every interaction.

Available to hire

I am a knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. I am a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success, specializing in quality, speed, and process optimization.

I am articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses. I am diligent in listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. I solve problems quickly to retain customers and deliver a high level of service in every interaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

Sales Assistant at JKIA- Flemingo Duty Free, Nairobi

January 1, 2024 - June 17, 2024

Acknowledged and approached customers to establish their needs. Presented, demonstrated, and sold products by highlighting features, advantages, and benefits. Made continuous efforts to achieve the best sales results for the department. Introduced customers to other departments after assisting with their needs. Assisted other sections of the shop when under pressure. Identified the needs and wants of customers and maximized sales opportunities.

Customer Service Agent - World Cup event at RKH QITARAT, Doha

August 1, 2022 - January 31, 2023

Helped a large volume of customers daily with a positive attitude focused on customer satisfaction. Communicated with clients regarding account services, statements, and balances. Provided primary customer support to internal and external customers. Entered customer interaction details in the sales system to track requests, document problems, and record solutions offered. Demonstrated high attention to detail and organization in managing multiple tasks and projects simultaneously. Addressed customer account discrepancies and concerns. Collaborated with management and vendors to resolve defective and unacceptable services, and contacted customers promptly to return routine and general calls.

Digital Marketer at Springboard Capital, Nairobi

May 1, 2021 - June 30, 2022

Managed marketing campaigns to cultivate brand awareness and drive website traffic. Drove email acquisition and marketing campaigns supporting key business initiatives across account management, new business development, and customer experience. Monitored and optimized advertising campaigns using Google, Facebook, and Bing. Developed highly successful digital strategies across various platforms to attract customer engagement.

Sales Representative at Mater Hospital, Nairobi

March 1, 2019 - May 31, 2019

Met with existing customers and prospects to discuss business needs and recommended optimal solutions. Developed and delivered engaging sales presentations to convey product benefits. Increased sales by offering purchase advice and promoting additional products. Achieved monthly sales goals by promoting products and enrolling new clients. Sold Mater Heartrun merchandise.

Beauty Consultant at SUPER COSMETICS, Nairobi

January 1, 2019 - February 28, 2021

Demonstrated makeup techniques and recommended makeup/skincare products suited to clients' skin tones. Conducted skin consultations and demonstrated product use to clients. Maintained up-to-date knowledge of new product ranges and demonstrated and sold beauty products effectively.