Available to hire
Over my numerous years of working experience, I have accumulated a wealth of knowledge which includes proficiency in Microsoft Office Suite, excellent written and oral communication, interpersonal, organizational, training, analytical, and leadership skills. My years of service and experience as voted into the RBL/BIGWU Branch Executive for two consecutive terms reflect my dedication and commitment.
As a Business Analyst for Automated Clearing House (ACH) and Internet Banking at Regional Branches, I have worked closely with a diverse range of people both internally and externally. This exposure has helped me grow personally and professionally, and I look forward to applying my knowledge and experience to contribute to your company’s growth and to my personal development.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
Work Experience
Actg. Administrative Professional 1 – Corporate Business Centre - East/Central at Republic Bank Limited
July 1, 2024 - September 30, 2024Acted as Administrative Professional in the Corporate Business Centre supporting various departments through organizational, clerical, and administrative duties. Responsible for efficient branch operations, communication, and coordination across teams.
Customer Care Coordinator (CCC) at Republic Bank Limited
January 1, 2024 - July 31, 2024Coordinated customer service activities to enhance client satisfaction and resolve queries. Oversaw customer relationship management and supported business development across various branches.
Actg. Jr. Business Analyst (Lead in absence of Snr. Business Analyst) - BA Project Documentation – ITCD at Republic Bank Limited
March 1, 2020 - December 31, 2023Led junior business analyst functions including project documentation, analysis, and coordination with IT and operations. Played a pivotal role in business process improvements for ACH and Internet Banking systems.
Customer Care Coordinator at Republic Bank Limited
September 1, 2019 - March 31, 2020Managed customer relations and support helping to resolve issues and maintain service excellence across the bank’s branches and departments.
Actg Customer Sales Officer at Republic Bank Limited
March 1, 2019 - September 30, 2019Responsible for assisting customers with sales transactions, customer account management, and promoting bank products and services.
Actg. Deposit Account Officer at Republic Bank Limited
July 1, 2018 - July 31, 2018Managed deposit accounts customers, processed account related transactions, and supported branch operations.
Actg. Compliance Officer at Republic Bank Limited
November 1, 2017 - November 30, 2017Supported compliance functions ensuring bank policies and regulatory requirements were adhered to.
Actg. Customer Sales Officer at Republic Bank Limited
August 1, 2016 - December 31, 2016Handled customer sales and service functions to support branch sales objectives.
Customer Care Coordinator / Customer Service Officer / BankCard Custodian / Clerical Assistant II / Typist / Clerk II (Administrative Assistant II) at Republic Bank Limited
August 1, 2003 - December 31, 2020Provided comprehensive customer service support, customer card management, clerical and administrative duties during tenure. Gained extensive operational experience in various branch roles.
Commercial Lending - Clerical Assistant / Receptionist (Temporary) at RBTT Bank Limited
February 1, 2003 - May 31, 2003Provided clerical assistance and receptionist duties supporting the Commercial Lending division.
Secretary / Logistics Clerk at Geo. F. Huggins Customs brokerage Limited
November 1, 2001 - December 31, 2002Responsible for secretarial duties and logistics support including coordination and document management.
Secretary (Temporary) at Delta Glass Limited
July 1, 2001 - October 31, 2001Provided temporary secretarial support.
Clerical Assistant (Customer Service) at Securicor Services Ltd [G4S]
November 1, 1998 - July 31, 2001Handled clerical and customer service duties for the security services company.
Clerical Officer I (Temporary) at National Insurance Board
October 1, 1998 - November 30, 1998Performed clerical duties in a temporary capacity.
Administrative Assistant at Consolidated Security and Allied Services
May 1, 1998 - August 31, 1998Provided administrative assistance in office operations.
Supervisor / Cashier at Mohammed’s Mini Mart
January 1, 1990 - December 31, 1998Supervised retail operations and handled cashier responsibilities.
Actg. Administrative Professional 1 at Republic Bank Limited - Corporate Business Centre - East/Central
July 1, 2024 - September 30, 2024Acting Administrative Professional 1 responsible for corporate business center activities. Managed administrative tasks and supported corporate business operations within East/Central branches.
Customer Care Coordinator (CCC) at Republic Bank Limited
January 1, 2024 - July 31, 2024Coordinated customer care operations ensuring customer satisfaction. Handled inquiries and led customer service initiatives to improve service delivery.
Actg. Jr. Business Analyst (Lead in absence of Snr. Business Analyst) at Republic Bank Limited - ITCD
March 1, 2020 - December 31, 2023Led business analysis projects, prepared BA project documentation, collaborated with various departments, and supported IT-related banking project initiatives, particularly for Automated Clearing House and Internet Banking systems.
Customer Care Coordinator at Republic Bank Limited
September 1, 2019 - March 31, 2020Managed customer care coordination tasks, supported client communications and service excellence efforts.
Actg. Customer Sales Officer at Republic Bank Limited
March 1, 2019 - September 30, 2019Acted as Customer Sales Officer, managed account services and assisted customers with banking needs.
Actg. Deposit Account Officer at Republic Bank Limited
July 1, 2018 - July 31, 2018Managed deposit accounts, ensuring compliance with banking policies and customer satisfaction.
Actg. Compliance Officer at Republic Bank Limited
November 1, 2017 - November 30, 2017Oversaw compliance tasks, ensured adherence to regulatory and internal policies, including Anti-Money Laundering protocols.
Actg. Customer Sales Officer at Republic Bank Limited
August 1, 2016 - December 31, 2016Assisted in customer sales operations and banking service delivery.
Customer Care Coordinator / Customer Service Officer / BankCard Custodian / Clerical Assistant II / Typist / Clerk II (Administrative Assistant II) at Republic Bank Limited
August 1, 2003 - January 31, 2020Held various roles within the bank involving customer service, card custodianship, clerical assistance, typing, and administrative assistance over a long tenure, gaining extensive banking operational experience.
Clerical Assistant / Receptionist - Temporary at RBTT Bank Limited - San Juan Branch
February 1, 2003 - May 31, 2003Provided clerical and receptionist support within the commercial lending department.
Secretary / Logistics Clerk at Geo. F. Huggins Customs Brokerage Limited
November 1, 2001 - December 31, 2002Managed secretarial and logistics responsibilities, supporting customs brokerage operations.
Secretary - Temporary at Delta Glass Limited
July 1, 2001 - October 31, 2001Performed secretarial duties.
Clerical Assistant (Customer Service) at Securicor Services Ltd [G4S]
November 1, 1998 - July 31, 2001Performed clerical and customer service duties.
Clerical Officer I - Temporary at National Insurance Board
October 1, 1998 - November 30, 1998Provided clerical support on a temporary basis.
Administrative Assistant at Consolidated Security and Allied Services
May 1, 1998 - August 31, 1998Handled administrative assistant duties.
Supervisor / Cashier at Mohammed’s Mini Mart
January 1, 1990 - December 31, 1998Supervised operations and handled cashier duties.
Education
AAT Level 1 at School of Business and Computer Science
January 1, 1991 - December 31, 1992CXC O’ Level at Diego Martin Finishing School
January 1, 1990 - December 31, 1991CXC O’ Level at Barataria Secondary Comprehensive School
January 1, 1988 - December 31, 1990Electronic Cashier and Receptionist Duties at Paul’s Secretarial School
July 1, 1989 - July 1, 1989Word Processing - Grade B at Aranjuez Private Secondary School
October 1, 1989 - October 1, 1989AAT Level 1 at School of Business and Computer Science
January 1, 1991 - December 31, 1992CXC O’ Level at Diego Martin Finishing School
January 1, 1990 - December 31, 1991CXC O’ Level at Barataria Secondary Comprehensive School
January 1, 1988 - December 31, 1990Qualifications
Law in Banking
July 18, 2017 - July 18, 2017Anti-Money Laundering – RBL Annual Online Training and In House Training Centre
September 18, 2014 - September 18, 2014FATCA Training
February 25, 2014 - February 25, 2014OSHAZoologic Online Training
January 11, 2030 - June 22, 2025Service Excellence
January 11, 2030 - June 22, 2025Anti-Money Laundering (RBTT)
January 11, 2030 - June 22, 2025Project Management
January 11, 2030 - June 22, 2025Skills for Supervising Others
January 11, 2030 - June 22, 2025Marketing
January 11, 2030 - June 22, 2025Business Analyst: Project Management Techniques and Tools
January 11, 2030 - June 22, 2025Business Analyst: Modeling Skills and Techniques
January 11, 2030 - June 22, 2025Business Analyst: Software Testing Process & Techniques
January 11, 2030 - June 22, 2025Identify & Define the Problem with Business Analysis
January 11, 2030 - June 22, 2025How to become a world-class Business Analyst
January 11, 2030 - June 22, 2025Change Management - Real-World Strategies & Tools
January 11, 2030 - June 22, 2025Excel Data Analysis For Dummies
January 11, 2030 - June 22, 2025Law in Banking
July 18, 2017 - July 18, 2017Anti-Money Laundering
September 18, 2014 - September 18, 2014FATCA
February 25, 2014 - February 25, 2014Industry Experience
Financial Services, Professional Services, Retail, Transportation & Logistics, Other
Experience Level
Expert
Expert
Expert
Expert
Intermediate
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