Available to hire
I am a results-driven Customer Support Associate with a strong background in chat-based support and case resolution. My experience at Capgemini has equipped me with the skills necessary to thrive in fast-paced environments, ensuring customer satisfaction and operational excellence.
I am now looking for opportunities in BPO and MNC organizations where I can continue to contribute to enhancing the customer experience and grow in my career.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Bengali
Fluent
Hindi
Advanced
English
Fluent
Work Experience
Customer Support & Troubleshooting Associate at Capgemini
November 1, 2025 - April 1, 2026Delivered real-time chat support to customers, managing multiple conversations simultaneously. Maintained high customer satisfaction through effective communication, resolved technical issues, and ensured SLA adherence while collaborating with cross-functional teams.
Teaching Volunteer at Fine Arts Dessin Academy
July 1, 2025 - October 9, 2025Volunteer teaching English and arts integration; supported lesson delivery and curriculum, assisting students with learning challenges.
Teaching Volunteer at Fine Arts Dessin Academy
July 1, 2025 - October 9, 2025Taught and assisted students in English; prepared lesson plans and teaching materials; supported classroom management and student engagement.
Instructor at Fine Arts Dessin Academy
June 1, 2024 - July 1, 2025Delivered structured learning sessions guiding students in creative development while building strong communication and presentation skills.
Teaching Volunteer at Local NGO
December 31, 2021 - October 9, 2025Assisted in teaching English to underprivileged students; supported lesson planning and language activities; facilitated classroom activities and student engagement.
Teaching Volunteer at Local NGO
January 1, 2021 - October 9, 2025Assisted in teaching English to underprivileged students.
Education
B.A at University of calcutta, kolkata, westbengal
January 1, 2018 - December 31, 2021B.A at University of calcutta, kolkata, westbengal
January 1, 2018 - December 31, 2021B.A. (Hons.) English at Calcutta University
January 1, 2018 - January 1, 2021Class 12 (Arts) at Baidyabati Charushila Bose Balika Vidyalaya
January 1, 2016 - January 1, 2018Class 10 at Baidyabati Charushila Bose Balika Vidyalaya
January 1, 2015 - January 1, 2016B.A. (Hons.) English at Calcutta University
January 1, 2018 - January 1, 2021Class 12 (Arts) at Baidyabati Charushila Bose Balika Vidyalaya
January 1, 2016 - January 1, 2018Class 10 at Baidyabati Charushila Bose Balika Vidyalaya
January 1, 2015 - January 1, 2016B.A. (Hons.) English at Calcutta University
January 1, 2018 - January 1, 2021Class XII (Arts) at Baidyabati Charushila Bose Balika Vidyalaya
January 1, 2016 - January 1, 2018Class X at Baidyabati Charushila Bose Balika Vidyalaya
January 1, 2015 - January 1, 2016Qualifications
On IT Application
January 11, 2030 - June 24, 2025Diploma: On Fine Arts
January 11, 2030 - June 24, 2025On IT Application
January 11, 2030 - July 29, 2025Diploma On Fine Arts
January 11, 2030 - July 29, 2025IELTS – British Council
January 1, 2024 - October 9, 2025Information Technology – Computer Course
January 1, 2023 - October 9, 2025Diploma in Fine Art – Dessin Academy, Chennai
January 1, 2024 - January 1, 2025IELTS
January 1, 2024 - January 1, 2024Information Technology – Computer Course
January 1, 2023 - January 1, 2023Diploma in Fine Art – Dessin Academy, Chennai
January 1, 2024 - January 1, 2025IELTS
January 1, 2024 - July 24, 2026Information Technology Course
January 1, 2023 - July 24, 2026Diploma in Fine Art
January 1, 2024 - December 31, 2025Industry Experience
Education, Other, Media & Entertainment, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Artist
We have the best artist experts on Twine. Hire a artist in Hyderabad today.