Available to hire
I have experience in customer engagement, email marketing, product campaigns, and event coordination. I support end-to-end campaign execution—from planning to segmentation, content development, and performance tracking. I am proficient with Canva for marketing assets and Salesforce for CRM and targeted outreach.
I bring a structured, detail-oriented approach to cross-functional collaboration and brand communication. I have freelanced in translation with strong language proficiency, and I am currently expanding my expertise in digital marketing strategy, content, SEO, social media, and brand awareness.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Beginner
Beginner
Language
English
Fluent
Spanish; Castilian
Fluent
Bulgarian
Fluent
Work Experience
Customer Support Advisor at Ventures Lab
October 1, 2024 - March 31, 2025Provided customer assistance in English via chat, email, and phone calls. Conducted KYC verification and guided users through security checks. Handled exclusive promotions, ensuring customers understood eligibility and benefits. Maintained a high level of professionalism and efficiency in resolving inquiries.
Customer Service Representative at Expert Solutions, Sofia
June 1, 2022 - July 31, 2023Assisted customers via chat and email in English. Provided troubleshooting support and issue resolution. Ensured timely responses to maintain customer satisfaction.
Customer Support Advisor at Ventures Lab
October 1, 2024 - March 31, 2025Provided customer assistance in English via chat, email, and phone calls. Conducted KYC verification and guided users through security checks. Handled exclusive promotions, ensuring customers understood eligibility and benefits. Maintained a high level of professionalism and efficiency in resolving inquiries.
Customer Service Representative at Expert Solutions, Sofia
June 1, 2022 - July 31, 2023Assisted customers via chat and email in English. Provided troubleshooting support and issue resolution. Ensured timely responses to maintain customer satisfaction.
Sales & Marketing Specialist at Herbalife
May 1, 2025 - PresentPlanned and executed targeted email marketing campaigns, optimizing subject lines, segmentation, and engagement metrics. Supported event marketing efforts by coordinating outreach strategies, managing invitations, and assisting in onsite brand promotion. Collaborated with regional teams to ensure consistent messaging and customer experience across digital platforms.
Customer Support Advisor at Ventures Lab
March 31, 2025 - July 18, 2025Engaged with customers through phone calls including KYC verification and promoted exclusive offers using marketing strategies to maximize customer retention. Analyzed customer data to improve engagement and tailor promotional campaigns based on customer preferences. Developed communication skills that directly contributed to digital customer experience strategies.
Customer Support Specialist at Expert Solutions
July 31, 2023 - July 18, 2025Provided chat-based and email support to clients addressing inquiries related to digital products and services. Supported customers by delivering personalized recommendations based on data analysis and customer interactions. Contributed to the development of customer engagement strategies aligned with marketing campaigns.
Sales & Marketing Specialist at Herbalife
May 1, 2025 - PresentPlanning and executing targeted email marketing campaigns, optimizing subject lines, segmentation, and engagement metrics. Supporting event marketing efforts by coordinating outreach strategies, managing invitations, and assisting in onsite brand promotion. Collaborating with regional teams to ensure consistent messaging and customer experience across digital.
Customer Support Advisor at Ventures Lab
March 31, 2025 - July 18, 2025Engaged with customers through phone calls, including KYC verification and promoting exclusive offers, while utilizing marketing strategies to maximize customer retention. Analyzed customer data to improve engagement and tailor promotional campaigns based on customer preferences. Developed communication skills that directly contribute to digital customer experience strategies.
Customer Support Specialist at Expert Solutions
July 31, 2023 - July 18, 2025Provided chat-based and email support to clients, addressing inquiries related to digital products and services. Supported customers by delivering personalized recommendations based on data analysis and customer interactions. Contributed to the development of customer engagement strategies that aligned with marketing campaigns.
Sales & Marketing Specialist at Herbalife
May 1, 2025 - PresentPlanning and executing targeted email marketing campaigns, optimizing subject lines, segmentation, and engagement metrics. Supporting event marketing by coordinating outreach strategies, managing invitations, and assisting onsite brand promotion. Collaborating with regional teams to ensure consistent messaging and customer experience across digital channels.
Customer Support Advisor at Ventures Lab
March 31, 2025 - October 1, 2025Engaged with customers through phone calls, including KYC verification and promoting exclusive offers, while utilizing marketing strategies to maximize customer retention. Analyzed customer data to improve engagement and tailor promotional campaigns based on customer preferences. Developed communication skills that directly contribute to digital customer experience strategies.
Customer Support Specialist at Expert Solutions
July 31, 2023 - October 1, 2025Provided chat-based and email support to clients, addressing inquiries related to digital products and services. Supported customers by delivering personalized recommendations based on data analysis and customer interactions. Contributed to the development of customer engagement strategies that aligned with marketing campaigns.
Education
Bachelor’s Degree at Sofia University 'St. Kliment Ohridski'
October 1, 2019 - May 31, 2022High School Diploma at "St. Paisii Hilendarski" Secondary Language School, Dupnitsa
September 1, 2014 - May 31, 2019Bachelor's Degree at Sofia University 'St. Kliment Ohridski'
October 1, 2019 - May 31, 2022High School Diploma at "St. Paisii Hilendarski" Secondary Language School, Dupnitsa
September 1, 2014 - May 31, 2019Bachelor's Degree at Sofia University 'St. Kliment Ohridski'
October 1, 2019 - May 31, 2022Secondary Language School Diploma at "St. Paisii Hilendarski" Secondary Language School, Dupnitsa
September 1, 2014 - May 31, 2019Bachelor’s Degree at Sofia University 'St. Kliment Ohridski'
October 1, 2019 - May 31, 2022Secondary School Diploma at "St. Paisii Hilendarski" Secondary Language School, Dupnitsa
September 1, 2014 - May 31, 2019Digital Marketing Program at SoftUni
January 11, 2030 - October 1, 2025Bachelor’s Degree in Spanish Philology at St. Kliment Ohridski University
October 1, 2019 - May 1, 2022High School Diploma at St. Paisii Hilendarski Secondary Language School
September 1, 2014 - May 1, 2019Qualifications
Cambridge English: Advanced (CAE)
September 1, 2017 - December 31, 2017Cambridge English: Advanced (CAE)
September 1, 2017 - September 30, 2017Digital Marketing Program
January 11, 2030 - July 18, 2025Industry Experience
Professional Services, Education, Financial Services, Software & Internet, Media & Entertainment, Retail, Travel & Hospitality, Consumer Goods
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Beginner
Beginner
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