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I am a Computer Engineering student at UNAM with strong analytical and problem-solving skills. I am proficient in English and have 4 years of experience in customer service handling high-friction customer issues with a solution-focused approach. I am currently growing my career in AI evaluation and software development. I have hands-on experience with Python, Google Cloud, React, SQL, and financial management. I have also worked in mentoring, customer support, and quality assurance. As IEEE UNAM Treasurer, I gained leadership experience managing budgets, personnel, and recruitment.…I am a Computer Engineering student at UNAM with strong analytical and problem-solving skills. I am proficient in English and have 4 years of experience in customer service handling high-friction customer issues with a solution-focused approach. I am currently growing my career in AI evaluation and software development. I have hands-on experience with Python, Google Cloud, React, SQL, and financial management. I have also worked in mentoring, customer support, and quality assurance. As IEEE UNAM Treasurer, I gained leadership experience managing budgets, personnel, and recruitment.

Jose Daniel Peralta Rojas

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I am a Computer Engineering student at UNAM with strong analytical and problem-solving skills. I am proficient in English and have 4 years of experience in customer service handling high-friction customer issues with a solution-focused approach. I am currently growing my career in AI evaluation and software development. I have hands-on experience with Python, Google Cloud, React, SQL, and financial management. I have also worked in mentoring, customer support, and quality assurance. As IEEE UNAM Treasurer, I gained leadership experience managing budgets, personnel, and recruitment.…I am a Computer Engineering student at UNAM with strong analytical and problem-solving skills. I am proficient in English and have 4 years of experience in customer service handling high-friction customer issues with a solution-focused approach. I am currently growing my career in AI evaluation and software development. I have hands-on experience with Python, Google Cloud, React, SQL, and financial management. I have also worked in mentoring, customer support, and quality assurance. As IEEE UNAM Treasurer, I gained leadership experience managing budgets, personnel, and recruitment.

Available to hire

I am a Computer Engineering student at UNAM with strong analytical and problem-solving skills. I am proficient in English and have 4 years of experience in customer service handling high-friction customer issues with a solution-focused approach. I am currently growing my career in AI evaluation and software development.

I have hands-on experience with Python, Google Cloud, React, SQL, and financial management. I have also worked in mentoring, customer support, and quality assurance. As IEEE UNAM Treasurer, I gained leadership experience managing budgets, personnel, and recruitment.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Spanish; Castilian

Fluent

Work Experience

Technical Support associate at TTEC CX SOLUTIONS MEXICO, S.A. DE C.V

July 1, 2021 - June 19, 2024

Detection of technical issues related to merchant connectivity, geolocation errors, communication errors with payment methods' API, and customer information/documentation verification. Conducts audits in fraud-prevention databases for potential security violations. Uses SQL tools to navigate databases for data collection from customers and partner associates. Manages and files reports using Excel and text documents, maintaining communication across multiple teams. Handles direct user communication via Zendesk through email and live chat with a focus on quality assurance and immediate resolution. Escalates issues using Jira for engineering support and utilizes Stonly to create and modify process workflows and knowledgebase platforms, ensuring compliance with regulations.

QA evaluator at Outlier AI

November 1, 2024 - June 19, 2024

Integrates into projects focusing on evaluating AI-generated responses against multiple rubrics to ensure accuracy, precision, correctness, and adherence to security parameters depending on conversation context. Each report requires condensed and accurate reasoning for grades assigned to responses per project rubric.

Technical Support associate at TTEC CX SOLUTIONS MEXICO, S.A. DE C.V

July 1, 2021 - June 17, 2024

Detection of technical issues related to merchant connectivity issues, geolocation errors, communication errors with payment methods’ API and verification of customer’s information and documentation, as well as auditing in fraud-prevention databases for potential security violations. Use of SQL-based tools to navigate databases and collect information from customers and partner associates. Extensive use of Office Excel data sheets and text documents to organize, manage and file reports, internal information and maintain communication with multiple teams and departments. Use of Zendesk for direct communication with users via email and live chat, focusing on quality assurance and immediate resolution. Escalation via Jira for engineering support. Creation and modification of process workflows and knowledgebase platforms using Stonly in accordance with compliance regulations.

QA evaluator at Outlier AI

November 1, 2024 - June 17, 2024

Evaluating AI-generated responses following multiple rubrics to ensure the response to certain prompts is accurate, precise, correct, and meets security parameters depending on the conversation context. Writing condensed and accurate reasoning for each grade provided in the reports according to the project’s rubric.

Technical Support associate at TTEC CX SOLUTIONS MEXICO, S.A. DE C.V

July 1, 2021 - June 11, 2024

Detection of technical issues related to merchant connectivity issues, geolocation errors, communication errors with payment methods’ API, verification of customer’s information and documentation, and auditing in fraud-prevention databases for potential security violations. Use of SQL-based tools to navigate databases and collect information from customers and partners. Extensive use of Office Excel and text documents to organize and manage reports and maintain communication with multiple teams. Use of Zendesk for direct communication with users via email and live chat, focusing on quality assurance and immediate resolution. Escalation of issues using Jira for engineering support. Creation and modification of process workflows and knowledgebase platforms using Stonly, ensuring compliance with regulations.

QA evaluator at Outlier AI

November 1, 2024 - June 11, 2024

Integration to projects evaluating AI-generated responses following multiple rubrics to ensure responses to prompts are accurate, precise, correct, and within security parameters depending on conversation context. Each report requires condensed and accurate reasoning for each grade provided according to project rubrics.

Physics and Mathematics professor at Colegio Nacional de Matemáticas (CONAMAT)

January 1, 2021 - April 30, 2021

Tutoring and teaching personalized classes in mathematics and physics for students preparing for admission exams for national high schools and universities (UNAM/IPN). Application and evaluation of simulated admission exams (national COMIPEMS program) for high school and elementary students.