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Hi, I'm Jennifer Porras Serrano, a proactive and results-oriented leader with over 3 years of experience in resource management and project coordination within creative and operational environments. I have a strong passion for creating workflows, optimizing processes, and leading teams to deliver high-quality results, especially in global settings. I pride myself on my strong sense of ownership, reliability, and my ability to build trust with colleagues and clients. Together, I believe we can achieve efficient and successful project outcomes while continuously improving quality and collaboration.…Hi, I'm Jennifer Porras Serrano, a proactive and results-oriented leader with over 3 years of experience in resource management and project coordination within creative and operational environments. I have a strong passion for creating workflows, optimizing processes, and leading teams to deliver high-quality results, especially in global settings. I pride myself on my strong sense of ownership, reliability, and my ability to build trust with colleagues and clients. Together, I believe we can achieve efficient and successful project outcomes while continuously improving quality and collaboration.

Jennifer Porras Serrano

Artworker, Designer, Graphic Designer, +2

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Hi, I'm Jennifer Porras Serrano, a proactive and results-oriented leader with over 3 years of experience in resource management and project coordination within creative and operational environments. I have a strong passion for creating workflows, optimizing processes, and leading teams to deliver high-quality results, especially in global settings. I pride myself on my strong sense of ownership, reliability, and my ability to build trust with colleagues and clients. Together, I believe we can achieve efficient and successful project outcomes while continuously improving quality and collaboration.…Hi, I'm Jennifer Porras Serrano, a proactive and results-oriented leader with over 3 years of experience in resource management and project coordination within creative and operational environments. I have a strong passion for creating workflows, optimizing processes, and leading teams to deliver high-quality results, especially in global settings. I pride myself on my strong sense of ownership, reliability, and my ability to build trust with colleagues and clients. Together, I believe we can achieve efficient and successful project outcomes while continuously improving quality and collaboration.

Available to hire

Hi, I’m Jennifer Porras Serrano, a proactive and results-oriented leader with over 3 years of experience in resource management and project coordination within creative and operational environments. I have a strong passion for creating workflows, optimizing processes, and leading teams to deliver high-quality results, especially in global settings.

I pride myself on my strong sense of ownership, reliability, and my ability to build trust with colleagues and clients. Together, I believe we can achieve efficient and successful project outcomes while continuously improving quality and collaboration.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Sales & Retention Team Leader Support Service Group at Eurocenter

May 1, 2023 - June 10, 2024

Managed and coordinated project workflows to ensure timely completion of tasks and objectives. Allocated resources and prioritized tasks to optimize internal processes and deliver effective results. Supervised account information records and provided proactive solutions to customer complaints, ensuring quality service within defined time limits. Maintained consistent communication with internal teams to implement policies and strategies for enhanced customer experience.

GOAI SME at Amazon, AFZ

July 1, 2020 - May 1, 2023

Led creative point-of-view initiatives, proposal development, and stakeholder management across teams. Provided leadership for teams of 15-20 members, ensuring workflow alignment and productivity. Handled large volumes of chats, emails, and communication channels to support project and operational goals. Managed Artificial Intelligence order processing with a focus on precision and professionalism. Developed visual handbooks for agents, improving service quality and operational efficiency. Participated in projects aimed at improving metrics, streamlining workflows, and strengthening team collaboration.

Technical Mobile and Computer Support at Concentrix

January 1, 2019 - July 1, 2020

Delivered technical solutions and customer service for mobile and computer systems, using troubleshooting skills and standard operating procedures. Simplified complex IT concepts for clients, ensuring effective communication and satisfaction. Managed CRM and ERP tools for tracking client interactions and follow-ups. Scheduled technical support follow-ups and provided timely resolutions for customer issues.