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I possess outstanding multitasking abilities that I have developed throughout my career. As an Engineer, I am confident in my ability to come up with interesting and outstanding solutions to solve any test that comes my way. My outgoing spirit helps me build great connections and relationships with whomever I work with. I have experience working with IT technical support, customer service, customs clearance, and cloud infrastructure management. I am passionate about filmmaking, art, artificial intelligence, football, and movies, and I love to bring creativity and problem-solving into every project I handle.…I possess outstanding multitasking abilities that I have developed throughout my career. As an Engineer, I am confident in my ability to come up with interesting and outstanding solutions to solve any test that comes my way. My outgoing spirit helps me build great connections and relationships with whomever I work with. I have experience working with IT technical support, customer service, customs clearance, and cloud infrastructure management. I am passionate about filmmaking, art, artificial intelligence, football, and movies, and I love to bring creativity and problem-solving into every project I handle.

KEVININEZA SHEMAI

Film Director, Filmmaker, Video Editor, +2

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I possess outstanding multitasking abilities that I have developed throughout my career. As an Engineer, I am confident in my ability to come up with interesting and outstanding solutions to solve any test that comes my way. My outgoing spirit helps me build great connections and relationships with whomever I work with. I have experience working with IT technical support, customer service, customs clearance, and cloud infrastructure management. I am passionate about filmmaking, art, artificial intelligence, football, and movies, and I love to bring creativity and problem-solving into every project I handle.…I possess outstanding multitasking abilities that I have developed throughout my career. As an Engineer, I am confident in my ability to come up with interesting and outstanding solutions to solve any test that comes my way. My outgoing spirit helps me build great connections and relationships with whomever I work with. I have experience working with IT technical support, customer service, customs clearance, and cloud infrastructure management. I am passionate about filmmaking, art, artificial intelligence, football, and movies, and I love to bring creativity and problem-solving into every project I handle.

Available to hire

I possess outstanding multitasking abilities that I have developed throughout my career. As an Engineer, I am confident in my ability to come up with interesting and outstanding solutions to solve any test that comes my way. My outgoing spirit helps me build great connections and relationships with whomever I work with.

I have experience working with IT technical support, customer service, customs clearance, and cloud infrastructure management. I am passionate about filmmaking, art, artificial intelligence, football, and movies, and I love to bring creativity and problem-solving into every project I handle.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

French

Advanced

Kinyarwanda

Fluent

Work Experience

IT Technical Support Analyst at Lumen Technologies, Poznan Poland

March 1, 2020 - June 30, 2020

In charge of monitoring, configuring, installing and maintaining the computer systems and networks of clients. Diagnosed hardware and software faults, solved technical and applications problems. Performed duties via phone calls or email.

Customer Service Advisor at Capgemini, Katowice Poland

November 1, 2020 - May 31, 2023

Handled customers' IT queries and troubleshot client's complex applications. Supported six major projects each with their own systems. Worked with Azure AD, Azure cloud and Power BI to ensure smooth support and to meet team KPIs. Supported clients over chat, email and phone calls.

Customs Clearance Broker Associate at FedEx, Krakow

June 1, 2023 - December 31, 2023

Verified correctness of prepared customs declaration documents. Contacted customers for missing customs information. Translated documents to French. Performed analyses and ensured quality of submitted declarations. Checked validity of VAT number, Siren, Siret and EORI numbers of businesses importing into the EU.

Engineer- Cloud and Infra Management at LTIMindTree, Krakow

January 1, 2024 - June 10, 2024

Support Engineer on the Azure Subscription Management team providing critical support to Azure Enterprise customers worldwide via telephone and email. Helped Microsoft Azure clients resolve queries regarding their Azure subscription and billing issues.