I am a retail and hospitality professional with over 12 years of hands-on experience working in customer-facing roles across major UK brands. I've developed expertise in point-of-sale operations, team coordination, stock handling, and delivering excellent customer service. Calm under pressure and proficient in cash handling, I enjoy creating a welcoming environment where customers feel well cared for. Having worked with well-known companies such as Costa, Wetherspoons, and BaxterStorey, I am confident in my ability to manage fast-paced environments effectively. I am fully flexible and available for immediate start, eager to contribute my skills to a dynamic retail team.…

Nora Molnarne Stirb

PRO
5.0 (1 review)

I am a retail and hospitality professional with over 12 years of hands-on experience working in customer-facing roles across major UK brands. I've developed expertise in point-of-sale operations, team coordination, stock handling, and delivering excellent customer service. Calm under pressure and proficient in cash handling, I enjoy creating a welcoming environment where customers feel well cared for. Having worked with well-known companies such as Costa, Wetherspoons, and BaxterStorey, I am confident in my ability to manage fast-paced environments effectively. I am fully flexible and available for immediate start, eager to contribute my skills to a dynamic retail team.…

Available to hire

I am a retail and hospitality professional with over 12 years of hands-on experience working in customer-facing roles across major UK brands. I’ve developed expertise in point-of-sale operations, team coordination, stock handling, and delivering excellent customer service. Calm under pressure and proficient in cash handling, I enjoy creating a welcoming environment where customers feel well cared for.

Having worked with well-known companies such as Costa, Wetherspoons, and BaxterStorey, I am confident in my ability to manage fast-paced environments effectively. I am fully flexible and available for immediate start, eager to contribute my skills to a dynamic retail team.

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Language

English
Fluent
Hungarian
Fluent

Work Experience

Blog Owner & Content Strategist at Own Business
June 1, 2020 - June 7, 2024
Spearheaded comprehensive SEO strategies, dramatically increasing blog visibility by 75%. Developed and executed original marketing campaigns across multiple digital platforms. Optimized content quality using advanced tools like Grammarly and Ubersuggest. Successfully managed multiple content projects, consistently meeting critical deadlines.
Skincare Consultant at Norynatural
July 1, 2020 - October 31, 2022
Delivered personalized consultations to 15+ clients, achieving a 95% customer satisfaction rate. Developed strategic business plans that improved risk management and product positioning. Conducted in-depth client needs analysis to provide tailored product recommendations. Implemented customer experience strategies that enhanced brand loyalty and retention.
Barista at Multiple Employers
February 1, 2018 - June 7, 2024
Led team initiatives at Costa, improving performance and sales metrics. Demonstrated exceptional customer service in diverse hospitality environments. Managed complex operational tasks including team coordination.
Head Barista at Pure, Crawley
January 1, 2024 - June 17, 2024
Handled fast-paced coffee service during busy hours. Maintained a clean service area, managed cash/card payments, and ensured all stock was ready before opening.
Barista Maestro at Costa, Crawley
August 1, 2023 - January 31, 2024
Led opening and closing operations including cash-up and banking. Assigned daily team tasks, received deliveries, and ensured compliance with visual merchandising guidelines. Responsible for handling card, cash, and gift card payments in a fast-paced retail environment.
Bartender at Wetherspoons, Crawley
January 1, 2022 - August 31, 2023
Delivered excellent customer service on the floor and behind the bar. Assisted with stock control, cleaning, and product presentation. Supported new staff with informal training and shift prep.
Barista at BaxterStorey, CAE, Crawley
February 1, 2020 - August 31, 2022
Prepared high-volume hot and cold drinks, maintained strong hygiene standards, and handled personalised requests from regular customers.
Retail Associate at Grain Store & Jamie’s Italian, Gatwick Airport
January 1, 2014 - December 31, 2018
Supported front-of-house operations, restocking, and opening/closing duties. Assisted with food service and café drinks in a high-traffic airport setting.

Education

Diploma at Organic Skincare Formula Botanica
June 1, 2018 - September 30, 2020

Qualifications

Copywriting Course
January 1, 2021 - October 31, 2021
at College of Media and Publishing
Organic Skincare Formulation Diploma
June 1, 2018 - September 30, 2020
Formula Botanica UK
Diploma in Organic Skincare Formulation
January 11, 2030 - July 6, 2025
Certificate in Copywriting
January 11, 2030 - July 6, 2025

Industry Experience

Professional Services, Consumer Goods, Travel & Hospitality, Media & Entertainment, Retail, Financial Services, Software & Internet
    paper Strategic Copywriting Portfolio
    Strategic Copywriting Portfolio This portfolio showcases conversion-focused writing across landing pages, UX microcopy, email sequences and ad campaigns. My approach transforms complex concepts into clear messages that drive action while balancing expertise with approachability. These samples demonstrate how I identify audience pain points, craft compelling value propositions, and create content that guides users through intuitive decision journeys—bridging the gap between what companies offer and what users truly need.…
    paper Skin Revival Journey – Strategic Email Campaign That Converts Engagement Into Brand Loyalty

    Title:
    Skin Revival Journey – Strategic Email Campaign That Converts Engagement Into Brand Loyalty

    Description:
    This high-impact, research-backed email sequence was created for a natural skincare brand looking to turn silent subscribers into emotionally connected, high-LTV customers.

    The 3-part campaign—“Skin Revival Journey”—educates, inspires, and converts through advanced storytelling, customer-centered insights, and science-supported product positioning. Each email was built with precision: captivating subject lines, data-driven pain point identification, and clear CTAs drive engagement and measurable results.

    But this is more than a copy project. It’s a brand experience in motion, where clinical proof, personal anecdotes, and Ayurvedic science blend to build trust, urgency, and transformation.

    Key results:
    89% of readers clicked at least one CTA
    Over 1,000 Velvet Ritual Kits sold during the first campaign week
    78% of email recipients opened all 3 messages — record-high engagement for the brand

    If your brand needs content that doesn’t just sound good, but moves people to act, this campaign is proof of what’s possible.

    Project includes: Email strategy, copywriting, sequencing, CTA structure, segmentation triggers, tone of voice adaptation, and post-campaign optimization recommendations.

    paper The Great Bathroom Debate: Bathtub vs Shower in the Modern UK Home
    This in-depth blog post was created to guide UK homeowners through one of the most common home renovation dilemmas: choosing between a bathtub and a shower. I researched current trends, cost comparisons, accessibility features, and resale value insights to provide a clear, helpful, and friendly guide that speaks directly to the reader’s needs. My goal was to balance data-driven facts with relatable storytelling – helping the audience feel informed, empowered, and confident in their decisions. The result is a well-structured, SEO-conscious article that’s easy to navigate, rich in value, and tailored for a wide, real-world audience.…