Hi, I'm Manisha John, an AI Data Operations specialist with a passion for AI training and improving machine learning models. I have been working with Apple as an AI Trainer and Prompt Specialist since 2020, where I create and refine prompts, evaluate AI outputs, and mentor new hires. My experience also spans transcription and data analysis to enhance AI products. Before that, I honed my skills in customer service and quality assurance roles at Uber and Synchrony Financial. I am currently pursuing further studies in Industrial Management at Metropolia University of Applied Sciences, Finland. I thrive in collaborative, multilingual environments and enjoy using my expertise to ensure AI systems are accurate, inclusive, and aligned with user expectations. When I'm not working or studying, I continue to explore technological advances and participate in projects that challenge and grow my skill set.…

Manisha John

Hi, I'm Manisha John, an AI Data Operations specialist with a passion for AI training and improving machine learning models. I have been working with Apple as an AI Trainer and Prompt Specialist since 2020, where I create and refine prompts, evaluate AI outputs, and mentor new hires. My experience also spans transcription and data analysis to enhance AI products. Before that, I honed my skills in customer service and quality assurance roles at Uber and Synchrony Financial. I am currently pursuing further studies in Industrial Management at Metropolia University of Applied Sciences, Finland. I thrive in collaborative, multilingual environments and enjoy using my expertise to ensure AI systems are accurate, inclusive, and aligned with user expectations. When I'm not working or studying, I continue to explore technological advances and participate in projects that challenge and grow my skill set.…

Available to hire

Hi, I’m Manisha John, an AI Data Operations specialist with a passion for AI training and improving machine learning models. I have been working with Apple as an AI Trainer and Prompt Specialist since 2020, where I create and refine prompts, evaluate AI outputs, and mentor new hires. My experience also spans transcription and data analysis to enhance AI products. Before that, I honed my skills in customer service and quality assurance roles at Uber and Synchrony Financial.

I am currently pursuing further studies in Industrial Management at Metropolia University of Applied Sciences, Finland. I thrive in collaborative, multilingual environments and enjoy using my expertise to ensure AI systems are accurate, inclusive, and aligned with user expectations. When I’m not working or studying, I continue to explore technological advances and participate in projects that challenge and grow my skill set.

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Language

English
Fluent
Hindi
Advanced

Work Experience

AI Trainer / Prompt Specialist at Apple
February 1, 2020 - June 5, 2024
Generated challenging prompts to test and improve AI performance across platforms like GenAI and Genmoji. Defined scoring criteria for AI accuracy, corrected model outputs using domain knowledge, and created over 1,000 unique visual prompts enabling expressive emoji generation. Designed rubrics assessing visual coherence, emotional tone, and cultural neutrality. Reviewed and refined AI outputs to enhance accuracy and inclusivity. Collaborated with cross-functional teams to fine-tune AI responses to diverse, multilingual user inputs. Transcribed Siri audio files to improve customer experience and training datasets. Delivered projects on schedule and trained new hires to ensure consistent performance.
Core Specialist II at Uber India Pvt. Ltd.
September 1, 2018 - June 30, 2020
Conducted quality audits of outsourced BPO agents ensuring SLA adherence and improved service accuracy. Resolved social media tickets boosting customer satisfaction. Managed varied issues with a focus on high-priority safety concerns. Coordinated with relevant teams to address social media safety issues promptly. Evaluated recurring issues and recommended support system improvements aligned with company growth. Analyzed viral social media trends for proactive brand protection.
Customer Service Representative at Synchrony Financial
May 1, 2016 - July 31, 2018
Provided courteous customer service to US clients ensuring high satisfaction. Handled demanding situations calmly and resolved issues efficiently. Generated reports on customer call trends and recommended process improvements. Monitored agent calls and supported compliance with organizational processes. Organized training sessions and meetings for new joiners. Participated in a pilot semi-voice associate process and supported location shift testing. Maintained consistent customer rating achievements through excellent service.

Education

MBA at Osmania University
September 1, 2019 - December 31, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Media & Entertainment, Financial Services, Telecommunications, Professional Services