Era Metani

Available to hire

Language

Albanian
Fluent
Italian
Advanced
English
Advanced
French
Beginner

Work Experience

Front Desk Receptionist at Amery House
October 16, 2023 - March 30, 2025
Welcoming guests and making them comfortable; providing assistance to each department and coordinating the staff; managing the bar and restaurant for breakfast time; providing a full training to new students; organizing guest's holidays and building a trust relationship with them; answering and making phone calls to take messages from clients or to provide information; assuring that everything in the hotel works efficiently; keeping office records up to date; managing payments and invoices; booking transfers and tours.
General assistant at Paragon Europe
October 10, 2022 - June 30, 2023
All desk tasks; relations with customers; administration tasks; phone calls; representing the company at international meetings; online meetings; participating at international events; welcoming international group of students and teachers; taking group of students and teachers on sightseeing trips.
Office assistant at Eden Leisure Group
February 21, 2022 - September 30, 2022
Desk tasks including tasks relating to the use of the Office package; searches on LinkedIn; advertising research; drafting of price lists for each month; media update; miscellaneous information collection; telephone handling for reservations; archive management.
Front office secretary at Crearreda (craft enterprise)
June 30, 2019 - July 11, 2019
Performing administrative tasks; organization of sales packages; compilation of price-lists; handling phone calls.
Secretary at Ilsat srl (craft enterprise)
June 23, 2019 - June 27, 2019
Archiving documents; filling invoices; business software management; phone calls; orders management.

Education

Diploma at ITCS Filippo Pacini
September 14, 2016 - May 28, 2021

Qualifications

Traineeship Certification Essenia Uetp University And Enterprise Training Partnership
February 22, 2022 - October 3, 2022

Industry Experience

Travel & Hospitality, Education, Professional Services