Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
Language
Albanian
Fluent
Italian
Advanced
English
Advanced
French
Beginner
Work Experience
Front Desk Receptionist at Amery House
October 16, 2023 - March 30, 2025Welcoming guests and making them comfortable; providing assistance to each department and coordinating the staff; managing the bar and restaurant for breakfast time; providing a full training to new students; organizing guest's holidays and building a trust relationship with them; answering and making phone calls to take messages from clients or to provide information; assuring that everything in the hotel works efficiently; keeping office records up to date; managing payments and invoices; booking transfers and tours.
General assistant at Paragon Europe
October 10, 2022 - June 30, 2023All desk tasks; relations with customers; administration tasks; phone calls; representing the company at international meetings; online meetings; participating at international events; welcoming international group of students and teachers; taking group of students and teachers on sightseeing trips.
Office assistant at Eden Leisure Group
February 21, 2022 - September 30, 2022Desk tasks including tasks relating to the use of the Office package; searches on LinkedIn; advertising research; drafting of price lists for each month; media update; miscellaneous information collection; telephone handling for reservations; archive management.
Front office secretary at Crearreda (craft enterprise)
June 30, 2019 - July 11, 2019Performing administrative tasks; organization of sales packages; compilation of price-lists; handling phone calls.
Secretary at Ilsat srl (craft enterprise)
June 23, 2019 - June 27, 2019Archiving documents; filling invoices; business software management; phone calls; orders management.
Education
Diploma at ITCS Filippo Pacini
September 14, 2016 - May 28, 2021Qualifications
Traineeship Certification Essenia Uetp University And Enterprise Training Partnership
February 22, 2022 - October 3, 2022Industry Experience
Travel & Hospitality, Education, Professional Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
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