Available to hire
My mission is to hold myself to a high standard. To me, this means always putting in maximum effort and trying to be the best I can be each and every day. I have experience working in various customer-facing and technical roles, constantly improving my skills and delivering quality service. I’m approachable and eager to learn new challenges, making sure I contribute effectively to any team I’m part of.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Language
English
Fluent
Work Experience
Sales consultant remote at Intuit -Quickbooks-Nashville, TN
February 1, 2024 - June 12, 2024Engage with potential clients through live chat platforms, offering tailored recommendations based on their needs and preferences. Deliver personalized, high-level customer service while maintaining a focus on closing sales. Build strong relationships with high-value clients, identifying and anticipating their needs to drive satisfaction and loyalty. Present and promote high-end products and services, effectively communicating the benefits and value proposition. Collaborate with internal teams, including marketing, product development, and customer support, to ensure a seamless customer experience. Consistently meet or exceed sales targets and performance metrics.
Repair Technician at uBreakiFix-Nashville, TN
June 1, 2023 - May 31, 2024Meet or exceed monthly sales/profit goals. Explain complex technical issues to customers in a non-technical, simple to understand manner. Ensure that all repairs meet uBreakiFix quality standards. Ensure that customers have an enjoyable experience and exceed customer expectations when possible. Utilize a custom point of sale system to maintain an accurate record of customer information and a real-time status of each repair. Repair cell phones, computers, tablets.
T-Mobile Mobile Expert at T-Mobile-Nashville, TN
June 1, 2023 - February 28, 2024Delivered exceptional technical support and customer service, efficiently handling inbound inquiries to resolve issues and maintain satisfaction. Drove sales through tailored recommendations, demonstrating product knowledge and understanding customer needs. Conducted data entry and ensured information accuracy. Analyzed customer information to provide advice and relevant information.
Geek Squad Agent, inventory control, forklift operator, delivery driver at Geek Squad-Murfreesboro, TN
October 1, 2019 - June 30, 2023Diagnosed, serviced, and repaired a diverse range of electronic devices, ensuring customer satisfaction through technical proficiency and timely issue resolution. Executed installation and maintenance of smart home systems and home theater setups, enhancing clients' multimedia experience and home automation functionality. Coordinated logistics and managed inventory as a certified forklift operator, contributing to the efficiency of warehouse operations. Performed data entry for customer files on updated or new PCs.
Ramp Agent at United Airlines-Nashville, TN
May 1, 2017 - June 30, 2019Coordinated ramp operations, ensuring safe and efficient guidance of aircraft during arrival and departure processes. Managed the loading and unloading of cargo, and maintained aircraft cleanliness to uphold company standards and passenger satisfaction.
Production Supervisor at GEODIS-Mount Juliet, TN
April 1, 2014 - August 31, 2017Managed a team of assembly workers, ensuring efficient operations and adherence to quality standards. Conducted data analysis to optimize the logistics of inbound and outbound products. Executed forklift operations for merchandise handling.
Production Worker at Ingram Content Group-Antioch, TN
February 1, 2013 - May 31, 2016Operated forklift for efficient movement of goods. Managed assembly line tasks and coordinated meticulous picking, packing, loading, and unloading of products to maintain schedule adherence and inventory accuracy.
Vet Assistant/Technician at Bowling Green Humane Society-Bowling Green, KY
May 1, 2011 - July 31, 2015Greeted clients and visitors warmly and assisted with checking in and out. Answered phones and provided information or scheduled appointments as needed. Held and comforted patients during procedures or examinations. Gathered basic patient histories and assisted with diagnostic procedures. Communicated effectively with clients, providing updates and answering questions. Maintained a clean and organized reception area. Collaborated with the veterinary team to ensure seamless patient care. Performed administrative and clinical tasks.
Warehouse Clerk/Forklift Operator at Sims Recycling Solutions-La Vergne, TN
September 1, 2010 - October 31, 2012Managed the disassembly of electronic components, ensuring efficient processing of materials for recycling. Performed accurate data entry for incoming products and utilized forklift certification to organize and store inventory safely.
Mobile Expert at T-Mobile
June 1, 2023 - February 29, 2024Delivered high-level customer service, provided technical support, handled inbound calls, and performed sales duties.
Geek Squad Agent at Geek Squad
October 1, 2019 - June 1, 2023Served as a computer technician, smart home technician, and home theater technician. Installed and repaired various electronics, operated forklift in merchandising warehouse, worked in hybrid remote environment, and set appointments.
Ramp Agent at United Airlines
May 1, 2017 - June 30, 2019Acted as ramp agent, supervised ramp team to guide planes in and out of airport, loaded and unloaded cargo, and cleaned planes.
Production Supervisor at GEODIS
April 1, 2014 - August 31, 2017Supervised assembly workers, conducted data analysis for inbound and outbound products, and operated forklift for loading and unloading merchandise.
Production Worker at Ingram Content Group
February 1, 2013 - May 31, 2016Operated forklift, worked on assembly line, picked and packed products, and unloaded and loaded docks.
Warehouse Clerk/Forklift Operator at Sims Recycling Solutions
September 1, 2010 - October 31, 2012Broke down old electronics, performed data entry for incoming products, and stored products using forklift.
Education
High school diploma at Lavergne High School - La Vergne, TN
August 1, 2006 - May 31, 2010High school diploma at Lavergne High School - La Vergne, TN
August 1, 2006 - May 31, 2010Qualifications
Driver's License
May 1, 2017 - May 31, 2025Forklift Certification
January 11, 2030 - July 3, 2025CompTIA A+
January 11, 2030 - July 3, 2025Industry Experience
Computers & Electronics, Telecommunications, Retail, Transportation & Logistics, Healthcare, Manufacturing, Wholesale & Distribution, Non-Profit Organization
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