Hi, I'm Joy, and I am eager to start a career in graphic design or customer service where I can learn and grow. I have experience working in retail and design environments, including roles at Uniqlo, Vita Aid Professional Therapeutics, and Indigo Books & Music. I enjoy combining customer service and creative design skills to contribute effectively to my workplace. I am proficient in various design software like Adobe Illustrator, Photoshop, and Corel Draw, and I am fluent in Mandarin with intermediate English skills. I am looking for opportunities that allow me to utilize my graphic design skills while continuing to develop professionally in both design and customer service fields.

Chia-i Chao (Joy)

Hi, I'm Joy, and I am eager to start a career in graphic design or customer service where I can learn and grow. I have experience working in retail and design environments, including roles at Uniqlo, Vita Aid Professional Therapeutics, and Indigo Books & Music. I enjoy combining customer service and creative design skills to contribute effectively to my workplace. I am proficient in various design software like Adobe Illustrator, Photoshop, and Corel Draw, and I am fluent in Mandarin with intermediate English skills. I am looking for opportunities that allow me to utilize my graphic design skills while continuing to develop professionally in both design and customer service fields.

Available to hire

Hi, I’m Joy, and I am eager to start a career in graphic design or customer service where I can learn and grow. I have experience working in retail and design environments, including roles at Uniqlo, Vita Aid Professional Therapeutics, and Indigo Books & Music. I enjoy combining customer service and creative design skills to contribute effectively to my workplace.

I am proficient in various design software like Adobe Illustrator, Photoshop, and Corel Draw, and I am fluent in Mandarin with intermediate English skills. I am looking for opportunities that allow me to utilize my graphic design skills while continuing to develop professionally in both design and customer service fields.

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Language

English
Intermediate

Work Experience

Store Associate at Uniqlo Canada
October 1, 2018 - November 30, 2020
Handled customer service responsibilities, managed product stock and display, assisted with decoration layout, and performed cashier duties at the Surrey store location.
Customer Service & Graphic Design Associate at Vita Aid Professional Therapeutics
December 1, 2020 - April 30, 2023
Provided customer service and contributed to graphic design projects including web design and advertising materials at the Maple Ridge location.
Customer Experience Representative at Indigo Books & Music Inc
October 1, 2017 - September 30, 2018
Delivered excellent customer service, managed product stock and display, and assisted with decoration layout at the Surrey location.
Bakery Service Assistant at T&T Supermarket
January 1, 2016 - February 28, 2017
Provided customer service, assisted with product packing and selling, conducted product demonstrations, and contributed to decoration layout in the Surrey store.
Graphic/Web Designer at World Vision Taiwan
April 1, 2014 - August 31, 2015
Designed advertising materials, manuals, cards, web pages, EDMs, and banners supporting marketing activities in Taipei, Taiwan.
Art Editor at St. Pronto Limited
October 1, 2012 - July 31, 2014
Created advertising designs, manuals, cards, package designs, and provided customer service in Taipei, Taiwan.
Bakery Service Assistant at T&T Supermarket
October 1, 2011 - September 30, 2012
Provided bakery customer service, product packing, selling and demonstration assistance, and decoration layout in the Surrey store.
Design Practice (summer) at St. Pronto Limited
July 1, 2009 - August 31, 2011
Contributed to advertising design, customer service, and product packaging during summer practice in Taipei, Taiwan.

Education

Bachelor of Arts at Kun Shan University
August 1, 2008 - June 30, 2011
Diploma at Song Shan High School
August 1, 2006 - June 30, 2008

Qualifications

Service Excellence & Essentials for Business Program Syllabus
January 11, 2030 - July 3, 2025

Industry Experience

Retail, Consumer Goods, Non-Profit Organization, Media & Entertainment