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I have been working in the call center industry as a sales agent, customer service agent, IT desktop support, Junior software developer, and DBMA administrator for a Dialer and managing different dialer systems. I am a team player who is interested in learning new things daily. My diverting into sales was because of learning new things, but now I am fully functional in what I am qualified for. I am passionate about the IT profession and software development, both backend and frontend at an intro level. Currently, I am a Dialer Manager and 2nd line Desktop Supporter, and I continuously seek to improve and grow my skills.…I have been working in the call center industry as a sales agent, customer service agent, IT desktop support, Junior software developer, and DBMA administrator for a Dialer and managing different dialer systems. I am a team player who is interested in learning new things daily. My diverting into sales was because of learning new things, but now I am fully functional in what I am qualified for. I am passionate about the IT profession and software development, both backend and frontend at an intro level. Currently, I am a Dialer Manager and 2nd line Desktop Supporter, and I continuously seek to improve and grow my skills.

Ndumiso Shazi

Programmer, Web Developer, Developer, +2

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I have been working in the call center industry as a sales agent, customer service agent, IT desktop support, Junior software developer, and DBMA administrator for a Dialer and managing different dialer systems. I am a team player who is interested in learning new things daily. My diverting into sales was because of learning new things, but now I am fully functional in what I am qualified for. I am passionate about the IT profession and software development, both backend and frontend at an intro level. Currently, I am a Dialer Manager and 2nd line Desktop Supporter, and I continuously seek to improve and grow my skills.…I have been working in the call center industry as a sales agent, customer service agent, IT desktop support, Junior software developer, and DBMA administrator for a Dialer and managing different dialer systems. I am a team player who is interested in learning new things daily. My diverting into sales was because of learning new things, but now I am fully functional in what I am qualified for. I am passionate about the IT profession and software development, both backend and frontend at an intro level. Currently, I am a Dialer Manager and 2nd line Desktop Supporter, and I continuously seek to improve and grow my skills.

Available to hire

I have been working in the call center industry as a sales agent, customer service agent, IT desktop support, Junior software developer, and DBMA administrator for a Dialer and managing different dialer systems. I am a team player who is interested in learning new things daily. My diverting into sales was because of learning new things, but now I am fully functional in what I am qualified for.

I am passionate about the IT profession and software development, both backend and frontend at an intro level. Currently, I am a Dialer Manager and 2nd line Desktop Supporter, and I continuously seek to improve and grow my skills.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Junior ICT staff at CCI Call Center

January 1, 2017 - December 31, 2019

Responsible for backend and frontend development using C#, Java, Javascript, HTML 5, and CSS. Managed DBMS with Stored Procedures and SQL, Windows Services, and Web services. Provided 1st line desktop support and troubleshooting.

DSTV Insurance at Talksure Call Center

January 1, 2022 - December 31, 2023

Developed and executed comprehensive marketing strategies and campaigns aligned with the company's goals and objectives. Led and mentored a high-performing marketing team while fostering a collaborative and results-driven work environment. Monitored brand consistency across marketing channels and materials.

Decoder Sales at Ignition Group Call Center

January 1, 2024 - December 31, 2025

Developed and maintained strong relationships with partners, agencies, and vendors to support marketing initiatives. Monitored and maintained brand consistency across all marketing channels and materials.