Available to hire
I am passionate about using advanced marketing management skills to help innovative companies achieve operational excellence. With a strong educational background in digital marketing communications and hands-on experience in market research, customer engagement, and digital strategy, I enjoy applying creative problem-solving techniques to drive marketing efforts forward.
I am dedicated to aligning closely with a company’s values and goals while enhancing both brand visibility and customer satisfaction. I thrive in collaborative environments and am always eager to grow my skills and contribute effectively.
Experience Level
Language
English
Fluent
Hindi
Advanced
Work Experience
KTP Assistant Intern at James Lister and Sons
October 1, 2024 - May 31, 2025Conducted in-depth market research and competitor analysis to support the development of innovative business strategies, enhancing operational efficiency. Collaborated with cross-functional teams to implement knowledge transfer initiatives, ensuring seamless integration of academic insights into practical applications. Utilized data-driven methodologies to evaluate project outcomes, contributing actionable recommendations that improved organizational performance and aligned with business goals. Assisted in website optimization and SEO.
Retail associate at TK Maxx
December 1, 2022 - January 31, 2023Provided excellent customer service by assisting shoppers and offering tailored recommendations. Ensured optimum retail atmospherics and merchandise display. Operated the POS system efficiently to process transactions, returns, and exchanges. Supported loss prevention measures by monitoring store activity and adhering to security protocols. Collaborated with team members to meet sales goals and deliver a seamless customer experience. Handled customer complaints and resolved issues promptly to ensure satisfaction.
Customer Service at DS group (GDK)
October 1, 2021 - November 30, 2022Delivered exceptional guest service with a warm and positive attitude. Assisted customers in meal selection, upselling, and enhancing their dining experience. Processed orders accurately via POS and coordinated with the kitchen. Managed payment transactions, issued receipts, and handled telephone inquiries. Assembled, packaged, and verified orders to meet brand standards. Consistently upheld brand standards and promoted additional items to boost sales.
Selling Partner Support at Amazon
February 1, 2021 - March 31, 2021Provided onboarding support for new businesses on Amazon.co.uk through responsive email support, contributing to a seamless user experience for clients. Expanded professional connections within Amazon’s ecosystem, enhancing opportunities for collaboration and client acquisition. Delivered exceptional customer service, establishing and strengthening long-term relationships with partners.
Business Development Executive- Freelance at Econowise
March 1, 2020 - April 30, 2021Spearheaded customer-facing sessions to support student admissions, leveraging persuasive communication to increase engagement and conversions. Managed website content and implemented digital marketing campaigns, resulting in enhanced brand visibility and customer reach. Created engaging academic content tailored for students, enriching the overall educational experience and contributing to client satisfaction.
Business Development Intern at Nexplace Info Pvt. Limited
July 1, 2019 - September 30, 2019Designed and executed recruitment strategies, supporting campus drive, mass hiring and contributing to the successful hiring of top talent for major clients. Developed impactful advertising materials for mass hiring initiatives, achieving high recruitment success rates for prestigious clients such as 24/7.ai, Hinduja Group, India Money and Nexa. Recognized as Most Valuable Intern.
Central Quality Intern at Treebo Hotels
August 1, 2018 - September 30, 2018Led the central quality centre enhancing hotel ratings by implementing quality improvements and managing efficient inventory systems. Conducted training sessions for hotel staff, raising service standards and improving the guest experience across hotel locations.
KTP Assistant Intern at James Lister and Sons
October 1, 2024 - May 31, 2025Conducted in-depth market research and competitor analysis to support the development of innovative business strategies, enhancing operational efficiency. Collaborated with cross-functional teams to implement knowledge transfer initiatives, ensuring seamless integration of academic insights into practical applications. Utilized data-driven methodologies to evaluate project outcomes, contributing actionable recommendations that improved organizational performance and aligned with business goals. Assisted in website optimization and SEO.
Retail Associate at TK Maxx
December 1, 2022 - January 31, 2023Provided excellent customer service by assisting shoppers and offering tailored recommendations. Ensured optimum retail atmospherics and merchandise display. Operated the POS system efficiently to process transactions, returns, and exchanges. Supported loss prevention measures by monitoring store activity and adhering to security protocols. Collaborated with team members to meet sales goals and deliver a seamless customer experience. Handled customer complaints and resolved issues promptly to ensure satisfaction.
Customer Service at DS group (GDK)
October 1, 2021 - November 30, 2022Delivered exceptional guest service with a warm and positive attitude. Assisted customers in meal selection, upselling, and enhancing their dining experience. Processed orders accurately via POS and coordinated with the kitchen. Managed payment transactions, issued receipts, and handled telephone inquiries. Assembled, packaged, and verified orders to meet brand standards. Consistently upheld brand standards and promoted additional items to boost sales.
Selling Partner Support at Amazon
February 1, 2021 - March 31, 2021Provided onboarding support for new businesses on Amazon.co.uk through responsive email support, contributing to a seamless user experience for clients. Expanded professional connections within Amazon’s ecosystem, enhancing opportunities for collaboration and client acquisition. Delivered exceptional customer service, establishing and strengthening long-term relationships with partners.
Business Development Executive- Freelance at Econowise
March 1, 2020 - April 30, 2021Spearheaded customer-facing sessions to support student admissions, leveraging persuasive communication to increase engagement and conversions. Managed website content and implemented digital marketing campaigns, resulting in enhanced brand visibility and customer reach. Created engaging academic content tailored for students, enriching the overall educational experience and contributing to client satisfaction.
Business Development Intern at Nexplace Info Pvt. Limited
July 1, 2019 - September 30, 2019Designed and executed recruitment strategies, supporting campus drive, mass hiring and contributing to the successful hiring of top talent for major clients. Developed impactful advertising materials for mass hiring initiatives, achieving high recruitment success rates for prestigious clients such as 24/7.ai, Hinduja Group, India Money and Nexa. Recognized as Most Valuable Intern.
Central Quality Intern at Treebo Hotels
August 1, 2018 - September 30, 2018Led the central quality centre enhancing hotel ratings by implementing quality improvements and managing efficient inventory systems. Conducted training sessions for hotel staff, raising service standards and improving the guest experience across hotel locations.
KTP Assistant Intern at James Lister and Sons
May 31, 2025 - July 11, 2025Conducted in-depth market research and competitor analysis to support the development of innovative business strategies, enhancing operational efficiency. Collaborated with cross-functional teams to implement knowledge transfer initiatives, ensuring seamless integration of academic insights into practical applications. Utilized data-driven methodologies to evaluate project outcomes, contributing actionable recommendations that improved organizational performance and aligned with business goals. Assisted in website optimization and SEO.
Retail associate at TK Maxx
January 31, 2023 - July 11, 2025Provided excellent customer service by assisting shoppers and offering tailored recommendations. Ensured optimum retail atmospherics and merchandise display. Operated the POS system efficiently to process transactions, returns, and exchanges. Supported loss prevention measures by monitoring store activity and adhering to security protocols. Collaborated with team members to meet sales goals and deliver a seamless customer experience. Handled customer complaints and resolved issues promptly to ensure satisfaction.
Customer Service at DS group (GDK)
November 30, 2022 - July 11, 2025Delivered exceptional guest service with a warm and positive attitude. Assisted customers in meal selection, upselling, and enhancing their dining experience. Processed orders accurately via POS and coordinated with the kitchen. Managed payment transactions, issued receipts, and handled telephone inquiries. Assembled, packaged, and verified orders to meet brand standards. Consistently upheld brand standards and promoted additional items to boost sales.
Selling Partner Support at Amazon
March 31, 2021 - July 11, 2025Provided onboarding support for new businesses on Amazon.co.uk through responsive email support, contributing to a seamless user experience for clients. Expanded professional connections within Amazon’s ecosystem, enhancing opportunities for collaboration and client acquisition. Delivered exceptional customer service, establishing and strengthening long-term relationships with partners.
Business Development Executive- Freelance at Econowise
April 30, 2021 - July 11, 2025Spearheaded customer-facing sessions to support student admissions, leveraging persuasive communication to increase engagement and conversions. Managed website content and implemented digital marketing campaigns, resulting in enhanced brand visibility and customer reach. Created engaging academic content tailored for students, enriching the overall educational experience and contributing to client satisfaction.
Business Development Intern at Nexplace Info Pvt. Limited
September 30, 2019 - July 11, 2025Designed and executed recruitment strategies, supporting campus drive, mass hiring and contributing to the successful hiring of top talent for major clients. Developed impactful advertising materials for mass hiring initiatives, achieving high recruitment success rates for prestigious clients such as 24/7.ai, Hinduja Group, India Money and Nexa. Received Most Valuable Intern recognition.
Central Quality Intern at Treebo Hotels
September 30, 2018 - July 11, 2025Led the central quality centre enhancing hotel ratings by implementing quality improvements and managing efficient inventory systems. Conducted training sessions for hotel staff, raising service standards and improving the guest experience across hotel locations.
Education
Master`s degree at Manchester Metropolitan University
January 1, 2022 - December 31, 2024PGDip at Lancaster University
January 1, 2022 - December 31, 2022Bachelor`s degree at Amity University
January 1, 2020 - December 31, 2020Master`s degree at Manchester Metropolitan University
January 1, 2022 - June 1, 2024PGDip at Lancaster University
January 1, 2022 - December 31, 2022Bachelor`s degree at Amity University
January 1, 2017 - December 31, 2020Master`s degree at Manchester Metropolitan University
January 1, 2022 - June 30, 2024PGDip at Lancaster University
January 1, 2022 - December 31, 2022Bachelor`s degree at Amity University
January 1, 2017 - December 31, 2020Qualifications
Google Analytics 4
January 1, 2024 - December 31, 2024Introduction to Social Media Marketing with Visme
January 1, 2024 - December 31, 2024UX Foundations: Multidevice Design
January 1, 2024 - December 31, 2024Canva: Web and Digital Design Projects
January 1, 2024 - December 31, 2024Content Creation: Strategy and Tools
January 1, 2024 - December 31, 2024Management Essentials
January 1, 2024 - December 31, 2024Problem-Solving Techniques
January 1, 2024 - December 31, 2024Google Analytics 4
January 1, 2023 - December 31, 2023Introduction to Social Media Marketing with Visme
January 1, 2023 - December 31, 2023UX Foundations: Multidevice Design
January 1, 2023 - December 31, 2023Canva: Web and Digital Design Projects
January 1, 2023 - December 31, 2023Content Creation: Strategy and Tools
January 1, 2023 - December 31, 2023Management Essentials
January 1, 2023 - December 31, 2023Problem-Solving Techniques
January 1, 2023 - December 31, 2023Google Analytics 4
January 11, 2030 - July 11, 2025Introduction to Social Media Marketing with Visme
January 11, 2030 - July 11, 2025UX Foundations: Multidevice Design
January 11, 2030 - July 11, 2025Canva: Web and Digital Design Projects
January 11, 2030 - July 11, 2025Content Creation: Strategy and Tools
January 11, 2030 - July 11, 2025Management Essentials
January 11, 2030 - July 11, 2025Problem-Solving Techniques
January 11, 2030 - July 11, 2025Industry Experience
Retail, Professional Services, Education, Manufacturing, Travel & Hospitality
Experience Level
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