Emily Micallef

Shadowed professional journalists, gaining firsthand insight into newsroom workflows, editorial decision-making, and content production. Drafted articles in both English and Maltese, developing bilingual writing skills. Observed preparation of radio bulletins and voiceovers to learn effective broadcasting communication. Contributed to social media content creation, including making reels and writing captions. Enhanced research, writing, and observation skills through hands-on tasks, improving accuracy and storytelling techniques.

Communicated clearly and professionally with guests and team in a fast-paced environment. Resolved guest complaints effectively, showing strong problem-solving skills. Adapted quickly to changing demands while maintaining attention to detail. Helped plan and organize staff events and summer functions. Provided accurate information about hotel services, directions, and local attractions. Trained new staff, promoting teamwork and service quality. Handled POS systems and payments efficiently. Took accurate food and drink orders. Advised guests on menus, specials, and dietary needs. Maintained clean tables and buffet stations.