Hi! I'm Caleb Milatovic, a graphic designer with over six years of experience working with Adobe Creative Suite and a strong background in marketing. I love collaborating with teams to create compelling promotional materials and enjoy tackling challenges creatively. Outside of design, I am passionate about communication and providing excellent support, which I've demonstrated in various customer service roles. I'm currently studying Graphic Design at George Brown College, sharpening my skills every day. When I'm not working or studying, I enjoy volunteering and engaging with the community, especially in LGBTQ spaces. I'm always eager to learn and grow professionally, aiming to blend creativity with effective communication.…

Caleb Milatovic

Hi! I'm Caleb Milatovic, a graphic designer with over six years of experience working with Adobe Creative Suite and a strong background in marketing. I love collaborating with teams to create compelling promotional materials and enjoy tackling challenges creatively. Outside of design, I am passionate about communication and providing excellent support, which I've demonstrated in various customer service roles. I'm currently studying Graphic Design at George Brown College, sharpening my skills every day. When I'm not working or studying, I enjoy volunteering and engaging with the community, especially in LGBTQ spaces. I'm always eager to learn and grow professionally, aiming to blend creativity with effective communication.…

Available to hire

Hi! I’m Caleb Milatovic, a graphic designer with over six years of experience working with Adobe Creative Suite and a strong background in marketing. I love collaborating with teams to create compelling promotional materials and enjoy tackling challenges creatively. Outside of design, I am passionate about communication and providing excellent support, which I’ve demonstrated in various customer service roles.

I’m currently studying Graphic Design at George Brown College, sharpening my skills every day. When I’m not working or studying, I enjoy volunteering and engaging with the community, especially in LGBTQ spaces. I’m always eager to learn and grow professionally, aiming to blend creativity with effective communication.

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Skills

Experience Level

Adobe Illustrator
Expert
Adobe InDesign
Expert
Adobe Photoshop
Expert
Adobe After Effects
Intermediate
Adobe Premiere Pro
Intermediate
Salesforce
Intermediate
Zend
Intermediate
Blender
Intermediate
CSS
Intermediate
HTML5
Intermediate

Language

English
Fluent

Work Experience

Student Ambassador at George Brown College
January 1, 2019 - June 20, 2024
Responsible for making 30+ outbound calls daily to potential applicants. Collaborated with marketing on applicant onboarding campaigns. Utilized Microsoft Excel and Salesforce for data entry. Worked with a small team to deliver reports on application statistics to the admissions department.
Customer Support Specialist at Ecobee
January 1, 2018 - December 31, 2019
Performed up to 50 chat conversations daily, managing multiple simultaneous interactions. Delivered team training sessions on customer support etiquette. Maintained a support metric of 98%, surpassing department average. Volunteered for post-work training for new staff. Liaised with support management to improve practices resulting in revamped QA metrics. Acted as main contact for testing new products and internal information relay.
Customer Support Specialist at Freshbooks
January 1, 2017 - December 31, 2018
Provided above and beyond customer service via phone and email in a fast-paced startup call centre. Managed 30+ daily customer cases patiently. Investigated and resolved complex technical issues on web and mobile apps. Maintained a 93% quality score above department average. Acted as liaison sharing customer feedback across sales, marketing, and product development. Adapted through product UI releases with ongoing training.
General Manager at Poutini's
January 1, 2013 - December 31, 2017
Oversaw day-to-day operations of two downtown Toronto restaurants. Reviewed work procedures to improve service and safety. Led onboarding for over 50 employees across multiple locations. Managed teams to ensure profitability and quality standards. Organized meetings and team-building to boost morale. Collaborated on revenue expansion via events and sponsorships. Represented company in media interviews.

Education

Advanced Diploma at George Brown College
January 1, 2020 - December 31, 2024
Certificate at George Brown College
January 1, 2019 - December 31, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Media & Entertainment, Professional Services, Retail, Non-Profit Organization