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I am a certified Project Manager and digital content strategist with over 12 years of experience working across remote support, viral social media, mental health services, and project-based execution. I've managed high-stakes calls for government clients, grown niche TikTok accounts from scratch, and created video content that reached over 1 million organic views. I work fast, adapt even faster, and take initiative whether I'm editing viral clips, launching marketing funnels, or handling frontline crises. Currently, I'm completing my Business degree while running two social media brands and supporting high-volume public sector helplines. I'm eager to find a fully remote or hybrid opportunity where creativity, execution, and digital growth come together.…I am a certified Project Manager and digital content strategist with over 12 years of experience working across remote support, viral social media, mental health services, and project-based execution. I've managed high-stakes calls for government clients, grown niche TikTok accounts from scratch, and created video content that reached over 1 million organic views. I work fast, adapt even faster, and take initiative whether I'm editing viral clips, launching marketing funnels, or handling frontline crises. Currently, I'm completing my Business degree while running two social media brands and supporting high-volume public sector helplines. I'm eager to find a fully remote or hybrid opportunity where creativity, execution, and digital growth come together.

Kelly Williams

Project Manager, Content Creator, Social Media Manager, +1

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I am a certified Project Manager and digital content strategist with over 12 years of experience working across remote support, viral social media, mental health services, and project-based execution. I've managed high-stakes calls for government clients, grown niche TikTok accounts from scratch, and created video content that reached over 1 million organic views. I work fast, adapt even faster, and take initiative whether I'm editing viral clips, launching marketing funnels, or handling frontline crises. Currently, I'm completing my Business degree while running two social media brands and supporting high-volume public sector helplines. I'm eager to find a fully remote or hybrid opportunity where creativity, execution, and digital growth come together.…I am a certified Project Manager and digital content strategist with over 12 years of experience working across remote support, viral social media, mental health services, and project-based execution. I've managed high-stakes calls for government clients, grown niche TikTok accounts from scratch, and created video content that reached over 1 million organic views. I work fast, adapt even faster, and take initiative whether I'm editing viral clips, launching marketing funnels, or handling frontline crises. Currently, I'm completing my Business degree while running two social media brands and supporting high-volume public sector helplines. I'm eager to find a fully remote or hybrid opportunity where creativity, execution, and digital growth come together.

Available to hire

I am a certified Project Manager and digital content strategist with over 12 years of experience working across remote support, viral social media, mental health services, and project-based execution. I’ve managed high-stakes calls for government clients, grown niche TikTok accounts from scratch, and created video content that reached over 1 million organic views.

I work fast, adapt even faster, and take initiative whether I’m editing viral clips, launching marketing funnels, or handling frontline crises. Currently, I’m completing my Business degree while running two social media brands and supporting high-volume public sector helplines. I’m eager to find a fully remote or hybrid opportunity where creativity, execution, and digital growth come together.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Freelance Content Creator & Social Media Manager at Self-employed

January 1, 2022 - June 15, 2024

Created over 150 TikTok videos across two niche accounts, achieving one post with over 1 million organic views and several others with 5K-100K views. Built and managed a Notion-based content pipeline, trend tracker, and publishing system. Developed downloadable lead magnets (PDFs) and soft-launched TikTok Shop integration using CapCut, Canva, SEO tools, and analytics dashboards to grow consistent engagement.

Customer Advisor at Connect Assist

April 1, 2020 - June 15, 2024

Provided frontline support for public sector helplines including mental health, benefits, and safeguarding. Delivered resolution for 80–120 daily inbound calls under strict KPIs. Managed CRM entries, multi-case logging, and emotional regulation on sensitive calls. Led process improvements and de-escalation strategies under pressure.

Bank Support Worker at NHS (Aneurin Bevan Health Board)

November 1, 2018 - May 31, 2022

Delivered patient care across mental health and physical health hospital wards. Assisted with hygiene, feeding, mobility, and de-escalation. Supported elderly, dementia, and dual-diagnosis patients in both acute and long-stay settings. Adapted quickly to changing team dynamics and ward protocols as relief staff.

Support Worker at Llanarth Court Hospital (Priory Group)

January 1, 2008 - December 31, 2018

Provided 1:1 and ward-based care to patients in secure forensic settings. Supported individuals with complex histories including offending behaviour, personality disorders, and high-risk needs. Assisted in observations, behavioural management, incident debriefs, and patient movement. Maintained boundaries and trauma-informed practice in high-risk, structured environments.