Available to hire
I’m passionate about digital marketing, social media, video editing, and content creation. I enjoy working on creative projects, exploring photography, and finding new ways to connect with audiences online. Always eager to learn and keep up with the latest digital trends.
I have experience in customer service, office assistance, and social media account management. I thrive in collaborative environments and love delivering excellent customer experiences while contributing creatively to marketing efforts.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Bulgarian
Fluent
English
Advanced
German
Beginner
Work Experience
Assistant customer service representative at Customer Service Advisor II On Behalf of Caterpillar
April 3, 2025 - June 7, 2025Assisted customers in identifying and sourcing correct parts for machinery; proficient in systems including Word, Outlook, Salesforce, Homeday, and internal Caterpillar platforms; adapted quickly to tools; monitored and tracked customer orders; aimed to resolve inquiries first interaction; collaborated closely with on-site colleagues; maintained professional and supportive tone for best customer outcomes.
Assistant customer service representative at Customer Service Advisor II On Behalf of Caterpillar
March 4, 2025 - June 7, 2025Assisted customers in identifying and sourcing correct machinery parts; proficient in Word, Outlook, Salesforce, Homeday, and internal platforms; adapted quickly to new tools for excellent customer experience; monitored and tracked orders; aimed to resolve inquiries on first interaction; collaborated with on-site colleagues in a dynamic office environment maintaining professionalism and supportiveness.
Call Centre Agent at ResultsCX | EchelonFitness
August 16, 2024 - June 7, 2025Handled customer conversations; operated sales, ongoing trials/subscriptions; handled returns/cancellations; escalated calls; provided information to other departments; maintained a friendly and professional tone during conversations.
Call Centre Agent at ResultsCX | EchelonFitness
August 16, 2024 - June 7, 2025Handled customer conversations; operated sales, ongoing trials/subscriptions; processed returns/cancellations; escalated calls; provided interdepartmental information; maintained friendly and professional communication.
Office Assistant + Additional responsibilities at NAV Komers
June 1, 2024 - June 7, 2025Maintenance of computers; relations with suppliers and campaigns; responsible for contracts; responsible for construction buildings roadmap/drawing; social media account manager; navigation and help for construction workers; collecting rent money; paying bills for contracts, roadmaps etc.
Office Assistant + Additional responsibilities at NAV Komers
June 1, 2024 - June 7, 2025Maintenance of computers; managing relations with suppliers and campaigns; responsible for contracts and construction building roadmaps/drawings; social media account management; navigation and support for construction workers; collecting rent money and paying bills for contracts and roadmaps.
Social Media Marketing Specialist
September 14, 2023 - June 7, 2025Assisted in creating and executing digital marketing strategies for clients across industries including automotive, fitness, wellness, and corporate services; produced and edited engaging video content for social media platforms like Instagram, Facebook, TikTok; managed social media accounts; prepared post schedules; participated in campaign planning; collaborated with creative team for visual content including reels and promotional videos; supported market research, content planning, and strategy adjustments.
Social Media Marketing Specialist at Social Media Marketing Specialist
September 14, 2023 - June 7, 2025Assisted in creation and execution of digital marketing strategies; produced and edited video content for platforms such as Instagram, Facebook, and TikTok; managed social media accounts and campaign planning; collaborated with creative teams to deliver high-quality visual content; supported market research, content planning, and strategy adjustments.
Bartender at Bartender Varna, Bulgaria
July 15, 2023 - September 14, 2023Experience as a Bartender. Prepared cocktails, drinks, coffees and food, served customers/clients of the restaurant, cleaned used equipment and the restaurant itself, wrote down the goods that arrived the following day.
Bartender at Bartender
July 15, 2023 - September 14, 2023Experience as a Bartender preparing cocktails, drinks, coffees and food; serving customers/clients; cleaning equipment and restaurant; managing incoming goods inventory.
Education
Computer science and informatics at University Of Economics
September 1, 2023 - December 31, 2024Computer Science and Informatics at University Of Economics
January 11, 2030 - July 7, 2025Qualifications
Marketing Basics
September 1, 2024 - September 30, 2024E-mail Marketing
November 1, 2024 - November 30, 2024Google Ads
January 1, 2025 - January 31, 2025Google Analytics
February 1, 2025 - February 28, 2025Facebook Marketing
March 1, 2025 - March 31, 2025Content Marketing
May 1, 2025 - May 31, 2025Digital marketing specialist
October 1, 2024 - July 7, 2025Marketing Basics
September 1, 2024 - September 30, 2024E-mail Marketing
November 1, 2024 - November 30, 2024Google Ads
January 1, 2025 - January 31, 2025Google Analytics
February 1, 2025 - February 28, 2025Facebook Marketing
March 1, 2025 - March 31, 2025Content Marketing
May 1, 2025 - May 31, 2025Industry Experience
Media & Entertainment, Real Estate & Construction, Retail, Professional Services, Travel & Hospitality
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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