Chenoa Murdoch

Customer Care Specialist at The Warehouse Group

This role involved working at a call centre, assisting customers with in-store and online purchases, answering queries, and communicating across multiple teams to ensure the best customer experience. Responsibilities included creating cases in the CRM system to track queries and tasks, and working as part of a team to resolve issues; handling high volumes of calls and emails.

Cafe Assistant at The River Kitchen

Worked as a cafe assistant, primarily helping the team as a kitchen hand, taking orders, serving food, assisting front-of-house staff, processing cash and EFTPOS, and performing closing/cleaning duties.

Volunteer Shop Staff at Auteur House

Volunteered to build work experience and pursue an interest in film, Visual Arts, and culture; performed duties including customer service, using a computer filing system, issuing DVDs, handling cash and EFTPOS, and closing the shop.