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I am a responsible, creative professional who is results-oriented and has a strong inclination for teamwork and quick adaptation to new environments. Challenges motivate me, and I am always seeking personal and professional growth. I have experience supporting technical users, managing projects, and improving user experience through data analysis and research. My background in digital marketing and executive support helps me coordinate effectively and deliver valuable outcomes in any role.…I am a responsible, creative professional who is results-oriented and has a strong inclination for teamwork and quick adaptation to new environments. Challenges motivate me, and I am always seeking personal and professional growth. I have experience supporting technical users, managing projects, and improving user experience through data analysis and research. My background in digital marketing and executive support helps me coordinate effectively and deliver valuable outcomes in any role.

Luciana Verónica Mutto Jorba

Community Manager, UX Designer, Marketing Strategist, +2

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I am a responsible, creative professional who is results-oriented and has a strong inclination for teamwork and quick adaptation to new environments. Challenges motivate me, and I am always seeking personal and professional growth. I have experience supporting technical users, managing projects, and improving user experience through data analysis and research. My background in digital marketing and executive support helps me coordinate effectively and deliver valuable outcomes in any role.…I am a responsible, creative professional who is results-oriented and has a strong inclination for teamwork and quick adaptation to new environments. Challenges motivate me, and I am always seeking personal and professional growth. I have experience supporting technical users, managing projects, and improving user experience through data analysis and research. My background in digital marketing and executive support helps me coordinate effectively and deliver valuable outcomes in any role.

Available to hire

I am a responsible, creative professional who is results-oriented and has a strong inclination for teamwork and quick adaptation to new environments. Challenges motivate me, and I am always seeking personal and professional growth. I have experience supporting technical users, managing projects, and improving user experience through data analysis and research. My background in digital marketing and executive support helps me coordinate effectively and deliver valuable outcomes in any role.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Intermediate

Spanish; Castilian

Fluent

Work Experience

Analista de Soporte at Secretaría de Innovación y Digitalización

March 1, 2024 - August 31, 2024

Brindé soporte técnico de primer nivel gestionando tickets y casos urgentes, con enfoque en atención al usuario y resolución eficiente de incidencias. Elaboré reportes periódicos de incidentes, gestioné comunicaciones críticas vía correo electrónico y participé activamente en capacitaciones internas del Centro de Atención Técnica (CAT).

UX Researcher at Secretaría de Innovación y Digitalización

March 1, 2023 - March 31, 2024

Lideré investigaciones cualitativas y análisis de conversaciones para mejorar la experiencia de usuario en productos digitales. Implementé pruebas de clustering con machine learning para segmentación de usuarios, validando insights para optimizar la usabilidad y eficiencia de los servicios digitales.

Secretaria Ejecutiva at Secretaría de Innovación y Digitalización

March 1, 2022 - March 31, 2023

Coordiné la agenda ejecutiva, gestioné llamadas telefónicas y reuniones clave, y lideré la organización de eventos institucionales. Garantizaba la eficiencia operativa mediante el manejo integral de calendarios, logística y comunicación ejecutiva.

Administración en Marketing at Plumari

July 1, 2021 - February 28, 2022

Gestioné redes sociales y campañas de lanzamiento, coordiné stock de material publicitario y merchandising, y mantuve contacto directo con agencias de publicidad. Apoyé la producción de materiales gráficos y participé en la organización de ferias, eventos y atención postventa.