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I am a Technician with about 10 years of professional experience in Technical Support. My innovations and valuable skills in problem-solving, troubleshooting, Interpersonality, and stewardship have made me a key player in all the teams I have been involved with throughout the duration of my career so far. Over the years, I have learned that the sky is the limit and that anything that we perceive can be achieved, and these are the principles I follow in my career as well, ensuring that I am always an asset in any position that I'm in. I have had the opportunity to work with leading tech companies like Cisco and Morgan Stanley, enhancing IoT and PoE devices, supporting VIP users, and driving improvements in network infrastructure and technical support processes. Always eager to learn, I keep up with the latest technologies, including AI tools, and actively contribute to community and educational initiatives.…I am a Technician with about 10 years of professional experience in Technical Support. My innovations and valuable skills in problem-solving, troubleshooting, Interpersonality, and stewardship have made me a key player in all the teams I have been involved with throughout the duration of my career so far. Over the years, I have learned that the sky is the limit and that anything that we perceive can be achieved, and these are the principles I follow in my career as well, ensuring that I am always an asset in any position that I'm in. I have had the opportunity to work with leading tech companies like Cisco and Morgan Stanley, enhancing IoT and PoE devices, supporting VIP users, and driving improvements in network infrastructure and technical support processes. Always eager to learn, I keep up with the latest technologies, including AI tools, and actively contribute to community and educational initiatives.

Edwin Jodesty

Sound Technician, Sound Engineer, Music Producer, +2

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I am a Technician with about 10 years of professional experience in Technical Support. My innovations and valuable skills in problem-solving, troubleshooting, Interpersonality, and stewardship have made me a key player in all the teams I have been involved with throughout the duration of my career so far. Over the years, I have learned that the sky is the limit and that anything that we perceive can be achieved, and these are the principles I follow in my career as well, ensuring that I am always an asset in any position that I'm in. I have had the opportunity to work with leading tech companies like Cisco and Morgan Stanley, enhancing IoT and PoE devices, supporting VIP users, and driving improvements in network infrastructure and technical support processes. Always eager to learn, I keep up with the latest technologies, including AI tools, and actively contribute to community and educational initiatives.…I am a Technician with about 10 years of professional experience in Technical Support. My innovations and valuable skills in problem-solving, troubleshooting, Interpersonality, and stewardship have made me a key player in all the teams I have been involved with throughout the duration of my career so far. Over the years, I have learned that the sky is the limit and that anything that we perceive can be achieved, and these are the principles I follow in my career as well, ensuring that I am always an asset in any position that I'm in. I have had the opportunity to work with leading tech companies like Cisco and Morgan Stanley, enhancing IoT and PoE devices, supporting VIP users, and driving improvements in network infrastructure and technical support processes. Always eager to learn, I keep up with the latest technologies, including AI tools, and actively contribute to community and educational initiatives.

Available to hire

I am a Technician with about 10 years of professional experience in Technical Support. My innovations and valuable skills in problem-solving, troubleshooting, Interpersonality, and stewardship have made me a key player in all the teams I have been involved with throughout the duration of my career so far. Over the years, I have learned that the sky is the limit and that anything that we perceive can be achieved, and these are the principles I follow in my career as well, ensuring that I am always an asset in any position that I’m in.

I have had the opportunity to work with leading tech companies like Cisco and Morgan Stanley, enhancing IoT and PoE devices, supporting VIP users, and driving improvements in network infrastructure and technical support processes. Always eager to learn, I keep up with the latest technologies, including AI tools, and actively contribute to community and educational initiatives.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technical Systems Engineer at Cisco

July 1, 2023 - June 12, 2024

Improved functionality of IoT and PoE devices by 50% both onsite and remotely across multiple smart office sites using software tools including Facility Manager, Webex, and Microsoft Office Suite. Enhanced VPN reliability by 30% and provided Tier 2 and 3 onsite and remote support for smart buildings. Specialized in Webex device support, configuring and testing features, and programming codecs. Achieved proficiency in supporting VIP level events and improved PoE gateway operations linked to server rooms. Implemented OSI Model monitoring and wireless network mapping tools. Promoted Agile methodologies using Jira and Miro for project management and cross-team collaboration for AI tool integration in Webex. Received an IT coin of appreciation by VP of IT and engaged in community support and learning activities.

Technical Specialist & Technical Support Tier 2 at Morgan Stanley

January 1, 2022 - June 30, 2023

Provided specialized support to high-profile VIP end users (VP and MD level), ensuring technical compliance and improving support processes. Excelled in hybrid work environments using Microsoft Office 365, Teams, Zoom, and organization-specific software. Collaborated with onboarding teams to optimize new user technical compliance. Created documentation using Microsoft Excel and SharePoint and managed incidents via ServiceNow. Supported Bloomberg-integrated users and enhanced VPN connectivity. Utilized Agile methodologies like Kanban, Scrum, and Scrumban using Jira for increased productivity.

PC Technician Tier 1 & 2 at Genting Resort World Casino

June 1, 2021 - December 31, 2021

Delivered level 1 and 2 technical and helpdesk support across Resort World Casino, Hyatt Hotel, and corporate offices. Managed documentation and reporting through ServiceNow. Monitored and maintained Active Directory databases including Azure Active Directory. Repaired and maintained hardware and software for PCs, POS systems, printers, debit card readers, membership kiosks, and legacy devices. Programmed and enhanced network infrastructure in server closets. Applied core IT fundamentals to improve team productivity.

Consultation & Advanced Repair Agent at Geek Squad

March 1, 2016 - January 31, 2022

Specialized in technical support diagnosing and resolving software and hardware issues on PCs and Apple devices. Created process documentation and reports using Nova ticketing system. Managed client reservations and built customer relationships via in-person and remote support. Applied suggestive selling techniques to increase sales of products and protection plans. Achieved “Top Gun” sales award three consecutive quarters as highest district sales performer.