Vivien Mascarenhas

Collaborated with the social media team to produce engaging content, helping to boost online presence and enhance the customer experience. Gathered and reviewed customer feedback to optimize posts. Assisted with product selection and orders, provided accurate information on pricing and promotions, and fostered positive customer relationships. Processed transactions efficiently using POS systems and managed inventory checks to ensure stock accuracy. Collaborated with various departments to support smooth retail and online sales operations.

Handled all aspects of management including stock control, scheduling, cash handling, and people management. Collaborated with marketing team to plan in-store promotional activities. Supervised team members to maintain food and hygiene standards and deliver excellent customer service. Managed daily operations including merchandising, reordering, staff scheduling, cost control, and order processing. Ensured operational efficiency and maintained accurate financial records.

Edited short films and videos by organizing sequences and rearranging footage for cohesive storytelling. Researched and sourced stock footage and music, integrated graphics and color corrections for high-quality video output. Optimized content for multiple social media platforms boosting engagement. Created immersive soundtracks by blending audio elements. Collaborated with creative teams to align editing approaches with overall vision. Managed video uploads to client platforms.